Petitions can take many forms, including phone calls, faxes, visits or even e-mails to any government office with regard to any of the issues. Under the system, the
National Public Complaints and Proposals Administration and local bureaus of letters and calls ("petitioning bureaus") are commissioned to receive letters, calls, and visits from individuals or groups on suggestions, complaints, and grievances. The officers then channel the issues to respective departments and monitor the progress of settlement, which they feedback to the filing parties. Petitioning bureaus are a communication channel between the government and the citizenry, and have been relied on since the establishment of the PRC in 1949. Petitioners may begin their attempts for redress at the local level with letters and calls to offices, which are located in courthouses or in township-level government offices. If unsatisfied, they can move up (
shangfang) the hierarchy to provincial level offices and, at the highest level, the National Public Complaints and Proposals Administration in Beijing. The number of up-petitioners in Beijing alone has allegedly reached more than 100,000 people, not counting those that remain at provincial capitals. The number of people using the petitioning system has increased since 1993, to the extent that the system has been strained for years. Official statistics indicate that petition offices annually handled around 10 million inquiries and complaints from petitioners from 2003 to 2007. In 2023, the
Central Committee of the Chinese Communist Party created the
Society Work Department to handle public petitions and grievances, among other functions. ==Issues==