An early example of the use of IT in NZ banking was
Databank Systems, set up in 1967 as a shared service used by a consortium of New Zealand banks. The company was sold to
Electronic Data Systems in 1994. The 21st century brought significant technological advancements to the banking sector. New Zealand banks embraced digital banking services, allowing customers to access their accounts, make transactions, and manage finances through online platforms and mobile applications. These digital innovations have provided greater convenience and accessibility for customers. Furthermore, the emergence of financial technology (fintech) companies has disrupted traditional banking models, offering innovative and streamlined financial services. Fintech startups in New Zealand have introduced services such as peer-to-peer lending, digital wallets, and blockchain-based solutions, challenging established banks to adapt and innovate. ==Banking Ombudsman Service==