Early work and career break Scales started her career in 1951 as an assistant stage manager at the
Bristol Old Vic, but stated that she had always wanted to be an actress. Throughout her career, she was often cast in comic roles. Her early work included the (believed now to be lost)
second UK adaptation of
Pride and Prejudice (1952), ''
Hobson's Choice (1954), Room at the Top (1958) and Waltz of the Toreadors (1962). In addition to this, she had roles in BBC Radio 4 sitcoms and comedy series including After Henry, The Hound of the Baskervilles (1978), and in the Theatre Night series (BBC) she appeared with her husband Timothy West in the Joe Orton farce What the Butler Saw'' (1987) playing Mrs Prentice.
1990s and onwards In the early 1990s, Scales returned to the world of Mapp & Lucia, recording an unabridged
audiobook adaptation of
Miss Mapp (1990),
Mapp and Lucia (1990) and ''
Lucia's Progress'' (1992) for ISIS Audio Books, winning an
AudioFile Earphones Award for the latter recording. They were later re-released in 2024. In 1992, Scales appeared on BBC Radio 4's
Desert Island Discs, a programme where guests are asked to decide which one book, luxury item, and eight audio recordings they would want with them should they be stranded on a deserted island. Her chosen books were the
Complete Works of Shakespeare in
German, the
Bible in
Russian and a Russian dictionary; her luxury item was "a huge
tapestry kit". For 10 years, Scales appeared as "Dotty" Turnbull, together with
Jane Horrocks as her character's daughter, Kate Neall, in advertisements for UK supermarket chain
Tesco. She played
Queen Elizabeth II in
Alan Bennett's
A Question of Attribution (1991). In 1996, Scales starred in the television film
Lord of Misrule, alongside
Richard Wilson,
Emily Mortimer and
Stephen Moyer. The film was directed by Guy Jenkins and filming took place in
Fowey in
Cornwall. The same year, she appeared as
Miss Bates in
Emma, a TV-movie adaptation of
Jane Austen's
novel of the same name. In 1997, Scales starred in Chris Barfoot's
science-fiction film
short Phoenix which was first aired in 1999 by
NBCUniversal's
Sci-Fi Channel. Scales played The Client, an evil government minister funding inter-genetic time travel experiments. The same year, she played Minny Stinkler in the comedy film
Mad Cows, directed by
Sara Sugarman. In 1994, Scales voiced Mrs Tiggy-Winkle in
The World of Peter Rabbit and Friends. In 2000, Scales appeared in the film
The Ghost of Greville Lodge. The same year, she appeared as Eleanor Bunsall in
Midsomer Murders "Beyond the Grave". In 2001, she appeared in two episodes of
Silent Witness "Faith" as Mrs Parker. In 2003, she appeared as Hilda, "she who must be obeyed", wife of
Horace Rumpole, in four BBC Radio 4 plays, with Timothy West playing her fictional husband. Scales and West toured Australia at the same time in different productions. Scales appeared in a one-woman show called
An Evening with Queen Victoria, which also featured the tenor
Ian Partridge singing songs written by
Prince Albert. Scales performed
An Evening with Queen Victoria more than 400 times, in theatres around the world, over the course of 30 years.. In 2003 BBC TV showed
Looking for Victoria where Scales researched Victoria's life, appearing in historical reconstructions and reading from her private journals. In 2023 Scales recorded Queen Victoria's words for a new production, called
Queen, at
Edinburgh Festival Fringe in 2024. Scales voiced the speaking ("cawing") role of Magpie, the eponymous thief in a 2003 recording of
Gioachino Rossini's opera
La gazza ladra (
The Thieving Magpie).
Later years On 16 November 2007, Scales appeared in
Children in Need, reprising her role as
Sybil Fawlty, the new manager who wants to take over
Hotel Babylon.
John Cleese said in an interview that the role of Sybil Fawlty was originally offered to
Bridget Turner, who turned down the part. Scales appeared in the audio play
The Youth of Old Age, produced in 2008 by the
Wireless Theatre Company, and available to download free of charge on their website. In 2008, she appeared in ''
Agatha Christie's
Miss Marple'' "
A Pocket Full of Rye". Scales appeared in a production of ''
Carrie's War, the Nina Bawden novel, at the West End Apollo Theatre in 2009. The run was successful despite middling reviews. However, Ben Bradley, writing for The New York Times'' Arts & Beats, stated that Scales was the most memorable thing about the show, "[playing] a rich, Miss Havisham-like eccentric, who trails through her house in evening gowns". Scales starred in the 2011 British live-action
3D family comedy film
Horrid Henry: The Movie as the titular character's Great Aunt Greta. Scales starred in a short film called "Stranger Danger" alongside Roderick Cowie in 2012. In 2013 she made a guest appearance in the popular BBC radio comedy
Cabin Pressure as Wendy Crieff, the mother of Captain Martin Crieff. Alongside her husband, Scales appeared in
Great Canal Journeys for Channel 4 from 2014 for 10 series, before her deteriorating health brought her television career to an end. Stuart Heritage, writing for
The Guardian in November 2016, commented that it "is ultimately a work about a devoted couple facing something huge together. It's a beautiful, meditative programme." "An emotional but unrooted glimpse of life with dementia" was Christopher Howse's characterization in October 2018, writing for
The Telegraph. Reviewing Scales's and West's last episode in October 2019 for
The Guardian, Jack Seale wrote "Since the first instalment in 2014, the series has charted the long, slow goodbye that is living with dementia, cherishing every moment of precious normality and celebrating how an immersion in nature is the surest way to bring the old Pru back." ==Personal life ==