The main idea behind Pyrus is to more effectively organize
workflow, automate routine tasks and processes, and bring the use of email to a minimum. One distinctive characteristic of Pyrus is its flexibility in providing users with varied possibilities for setting up their business processes, without needing to program, or call IT. Launching a new process in the system takes only a few minutes: you set up the form fields required for the process, establish the steps of the process, and add assignees and approvers. Pyrus also offers templates for standard business processes, from getting contracts and invoices approved, to applying for time off or coordinating business travel.
Functionality What Pyrus offers: •
management of tasks and
projects: delegating, routing, time monitoring, recurring tasks, subtasking to break up large tasks into smaller ones, lists, and
kanban boards; • communication with the team, and with external vendors and clients; structuring through tasks: discuss details, exchange files, and add related tasks; • client request processing (
Service Desk /
Help Desk) through various communication channels: phone,
email, chat / forms on the site or in the app,
Instagram,
Facebook Messenger,
Telegram,
Viber; • electronic document processing: approval of requests, payments, contracts and other documents; • a client database (
CRM); • easy-to-read analysis of the work of your co-workers and of business processes (request processing time, level of service, etc.) More features: • announcements for all employees of an organization; • a library for creating a database of the company’s knowledge; • catalogs; • company organizational structure and all employee contact info; • add guest users to the system to work with outside vendors, clients, and freelancers; • create tasks from external emails; • file attachment and integration of leading storage platforms (
Google Drive,
Dropbox, etc.); • browser (
Google Chrome,
Mozilla Firefox) and email (
Gmail, Outlook Online) extensions; • a calendar; • monitoring of time worked; • searching by various attributes: discussion participant, key word, file name, goods, account number, and so on; • information exporting.
Integrations Pyrus supports integration with
ERP and
CRM systems,
Microsoft Office software, social networks and messengers,
email and
cloud storage services. As of September 2020, Pyrus integrates with
Salesforce Sales Cloud,
Zoom,
Facebook Messenger,
Instagram,
Telegram,
Viber,
Google Drive,
Gmail,
Microsoft Office,
Microsoft Outlook,
Dropbox,
Active Directory, Box, amoCRM,
IP-telephony, and more. == Security and privacy ==