When a reservation is made, a
passenger name record (PNR) is created in the
computer reservation system (CRS) used by the person making the booking, and the CRS will automatically generate a record locator for the PNR. If the only flight(s) are operated by the airline on which the booking is being made, then only one PNR will exist. However, if a booking contains flights of more than one airline, then the reservation for both flights will typically be made through the first airline. The first airline will send messages and a copy of the PNR to the second airline confirming the reservation and the second airline will create a separate PNR with its own record locator generated by the second airline’s CRS. If the booking is made through a
travel agent then a PNR (and record locator) will exist in the system used by the agency and further PNRs (each with their own record locator) will exist in each airline reservation system. In recent years many airlines have stopped running their own
reservation systems and have become clients of
global distribution systems that provide hosting services. Where this occurs a single PNR (with just one record locator) may be created in the hosting system containing details of all the flights for which that hosting system is responsible. For example, a reservation for passenger traveling from London to
Paris on
Air France returning BA booked through AF will reside in one PNR in the Amadeus system with just one record locator because both airlines use Amadeus for reservations. If that booking is made through a travel agent using Amadeus, the same single PNR/record locator will exist. However, if the reservation is made via an agency using a different system (e.g. Sabre) there will be two PNRs (one in Sabre and one in Amadeus) each with its own locator. Airline systems pass record locators between themselves as part of the confirmation process. Should a record locator fail to be passed between two systems the PNR can still be retrieved using flight number/date and name, or the ticket number. ==Example record locators==