When the trust took over
Barnet and Chase Farm Hospitals Trust in 2014, it discovered a large backlog of patients waiting for elective treatment that year. By April 2015, the trust had reviewed 7,174 patients who have now received treatment. The review concluded that one patient "may have experienced serious harm" and 39 patients had "potentially" suffered "moderate harm", and 68 patients may have suffered "low harm". 1,541 patients were sent to private providers since July 2014, predominately for endoscopy and ear, nose, and throat treatments. In November 2014, the trust started a project to scan 750,000 documents using Kodak scanners as part of its move to paper free working. Business process outsourcing firm MISL was scanning partner in an operation which would take more than a year. The project aimed at analysing data of patients to identify previously unknown trends about medical conditions. The trust has access to patients' GP records in the Urgent Care Centre run by
Haverstock Healthcare in its A&E department using the
EMIS Web integrated clinical IT system. This enables the majority of patients to be sent home with written information on self care or referred to a pharmacy. The trust reported that vacancies had reached 1/6 of the nursing workforce in July 2015. In February 2016, it was expecting a deficit of £15m for the year 2015/16. A deficit of more than £95m was expected for the 2017/18 financial year. In September 2016, the trust was selected by
NHS England as one of twelve
Global Digital Exemplars. In a report of the
Care Quality Commission completed in May 2019, the trust's overall
surgical safety rating was downgraded from “good” to “requires improvement”, due to a “large number” of “never events” — incidents so serious they should never have happened — which were partially related to “poor behaviours” by a few consultants at the Royal Free London NHS Trust and failures of the trust's management. In November 2020, the trust had 9,050 patients waiting 52 or more weeks for treatment on its elective waiting list, with another 10,542 who had waited 40–52 weeks. ==Research==