With the first store, Schwegmann and his partners emphasized
return on investment rather than
return on sales, which had been the conventional practice with corner grocery stores. To this end, Schwegmann emphasized low prices to enable high turnover of inventory. While the store was self-service, the store management continued to emphasize customer service, with clerks available in each department. The first store also had a liquor department, selling discounted liquor through self-service. The store maintained a
loudspeaker system that announced phone calls for customers, arrivals of customers' taxis, and various merchandising specials. Early in the history of this first store, Schwegmann opened other departments that sold non-grocery goods, including drugs, cosmetics, hardware, sporting goods, housewares, and a snack bar. The initial store had approximately 250 shopping carts. The chain sought to appeal to a culturally and economically diverse range of clientele. As part of their one-stop shopping strategy, the stores included banks, gasoline stations, a travel agency, and provisions for customers to pay utility bills. By 1978, the chain offered approximately 30 private label brands, although they also carried most major national brands. An advertising jingle that Schwegmann Brothers Giant Supermarkets used in the 1980s built on the regional colloquialism in
New Orleans English of "making groceries", as opposed to "grocery shopping" or "buying groceries": In the late 1980s, Schwegmann Brothers Giant Supermarkets ran a series of Schwegmann Food Shows, taking place at the
Louisiana Superdome, on an annual basis. Attendees typically received a significant number of discount coupons to further encourage shopping at the Schwegmann stores. Schwegmann Brothers Giant Supermarkets published an advertorial at the time stating: Other drug manufacturers besides Eli Lilly challenged Schwegmann Brothers Giant Supermarkets with legal proceedings. These included:
Hoffmann-LaRoche,
Sterling Drug,
Colgate Palmolive,
Johnson & Johnson,
Bristol-Myers, and
Mennen. The fair trade laws governing pharmaceuticals at the time covered branded products. Schwegmann Brothers Giant Supermarkets were thereby obligated to comply with fair trade pricing concerning over-the-counter drugs. Prescription drugs at the time were typically sold with the name of the pharmacy and not branded. Schwegmann Brothers Giant Supermarkets thereby continued to sell at below mandated prices. They further advertised prescription drug prices, which was an uncommon practice in the 1950s in the United States. Schwegmann Brothers Giant Supermarkets received a favorable ruling against fixed prices for prescription drugs in 1956 in a decision by the
Louisiana Supreme Court.
Bankruptcy In 1978, sales of the ten stores in the chain totaled approximately USD 250 million. In 1995, Schwegmann Brothers Giant Supermarkets acquired the 28 grocery stores in the New Orleans Metropolitan Area of the National Canal Villere Chain, then owned by the
National Tea Company. The purchase price was US$150 million, which caused the Schwegmann chain to have cash flow limitations. Their inventory and service quality declined following the acquisition, from which the firm did not recover. In 1997, Schwegmann Brothers Giant Supermarkets was sold to
Kohlberg Kravis Roberts & Company, a firm that specialized in returning distressed corporate operations to profitability. Despite the new owner's efforts, Schwegmann Brothers Giant Supermarkets declared
bankruptcy in 1999 and permanently ceased operations. ==Legacy==