Financial institutions have used questions to authenticate customers since at least the early 20th century. In a 1906 speech at a meeting of a section of the
American Bankers Association,
Baltimore banker William M. Hayden described his institution's use of security questions as a supplement to customer
signature records. He described the signature cards used in opening new
accounts, which had spaces for the customer's birthplace, "residence," mother's maiden name, occupation and age. Similarly, under modern practice, a
credit card provider could request a customer's
mother's
maiden name before issuing a replacement for a lost card. as well as
phishing. In addition, whereas a human customer service representative may be able to cope with inexact security answers appropriately, computers are
less adept. As such, users must remember the exact spelling and sometimes even
case of the answers they provide, which poses the threat that more answers will be written down, exposing them to physical theft. == Application ==