There are five platforms in use at the station, all of which are accessible from either of the main lines that converge from the south; these are: • Platform 1 is usually used for services to
London Euston • Platform 3 for Avanti northbound services via from the Trent Valley Line. • Platform 4 is usually used for trains towards and the West of England. • Platform 5 is usually used for CrossCountry services towards , London Northwestern Railway services towards and Avanti services to extending to Blackpool or Scotland. • Platform 6 is usually used for trains starting/terminating towards/from London Euston, Birmingham New Street, , , Crewe and Liverpool Lime Street. The
Stafford Area Improvements Programme improved the track layout around the station, so that trains are no longer bound to a platform based upon direction of travel; trains can now use any platform, regardless of direction. Platform 6 used to be the terminus of the
Chase Line, however it now terminates at . The platform is also sometimes used for railtours, hence why the platform is split into 'a' and 'b' sections. The former bay platform 2 is no longer used by passenger trains. When
Virgin Trains operated the
InterCity West Coast franchise, platform 2 served as a stable for their rescue locomotives; this role is now redundant. Occasionally, the bay platform stables other locomotives from freight operators. The westernmost platform, unofficially known as platform 7, was formerly used by
Royal Mail to load mail from the sorting office next door to the platform. This practice has since ended and now the westernmost platform has been converted into a single goods line, with bi-directional operation. This was completed during the bank holiday weekend of 29–31 August 2015. In October 2012,
Network Rail began refurbishment works at the station due to the poor condition of some of the structures. The work included resurfacing the platforms (platforms 1 and 3 had been completed before the works), improving surface and roof drainage, renewing the opaque glazing on the footbridge, installing new canopy roof covers on the platforms and some structural work on the platform supports. == Stafford Area Improvements Programme ==