The station has two platforms, and is operated by
Great Western Railway. The station has a ticket office, located on the Gloucester-bound platform; it is normally only open in the mornings, until the end of the peak period. The platforms were originally short: only about each. This was long enough to accommodate the two-coach trains used on – local services; but
Class 800s running to or from
London or Cheltenham Spa may be up to nine coaches. Since long trains cannot be accommodated entirely, such trains running towards Gloucester stopped with the front two coaches in the platform, and those running toward London normally stop with the rear two in the platform. Passengers intending to alight at Stonehouse are advised earlier in their journeys to proceed along the train to the relevant coaches. Since trains from Cheltenham reverse at Gloucester, this can lead to confusion for cyclists as to which end of the train in which to load their bicycles. ==Station upgrade==