According to THSR's July 2018 timetable, there are 989 train services per week of operation, with operation times between 05:50 to 24:00 every day. Most southbound trains originate from
Nangang station and most northbound trains originate from
Zuoying; however, a few trains operate just between Nangang and
Taichung or between Taichung and Zuoying. Southbound trains are designated by odd train numbers, and northbound trains by even train numbers. In 2012, THSRC rated highly in the CommonWealth Magazine (天下雜誌) "Golden Service Award survey" (金牌服務大賞), not only far outpacing all rivals in the "long-distance land transport" category, but also taking the top spot in the overall rankings of 300 industries.
Local connections To improve local public transit connections to THSR stations, the TRA built two new
spur lines branching off from
West Coast Line. •
Shalun Line for
Tainan opened on 2 January 2011, •
Liujia Line for
Hsinchu opened on 11 November 2011.
Stop patterns With a few exceptions, the services follow the below pattern.
Ticket fare and discount As of January 2018, a one-way Taipei–Zuoying trip, a THSR standard car adult ticket is NT$1490, and a business car ticket fare is NT$1950. A group discount is offered for groups of 11 or more. A group discount cannot be used in combination with other discount offers and does not include non-reserved seats. Passengers eligible for multiple discounts can only choose one discount offer. Since 1 July 2010, a
smart card system has provided frequent travelers with multi-ride (eight trips) or periodic tickets. THSR's contact-less smart cards allow the cardholder to travel between specific stations within a given time period for a certain number of rides. The card is sold in either registered (name-bearing) or non-registered form. Only adult tickets are available in this format, and cannot be used for rides between Banqiao and Taipei. After purchasing or adding value to a multi-ride card, the card balance is valid for 45 days counted from the day of first use. The ticket is good for 8 rides. The multi-ride card provides a discount of about 21% off the full fare of a reserved Standard Seat. Non-registered and registered multi-ride tickets can be purchased at the ticket windows of all THSRC stations. Upon first purchase of a multi-ride ticket, a card deposit fee of NT$100 is required (refundable if the card is returned). The registered multi-ride ticket is limited to personal use by the registered cardholder. Since November 2012, an Early Bird discount of 35% has been offered for a limited number of tickets sold no later than 8 days before the departure date. If the 35% off tickets sell out before the deadline, tickets with a discount of 20% off are offered. If these tickets sell out before the deadline, tickets with a discount of 10% off are offered. If all early bird tickets are sold out, then full fare tickets are offered.
Train frequency THSRC operates additional train services during national holidays. On 29 June 2011, a proposal by THSRC to increase the maximum number of train services to 210 per day (compared to the existing 175 per day) passed an environmental impact assessment, increasing the number of possible services on "high-load days".
Ridership Original estimates predicted a daily ridership of 180,000 after launch, growing to 400,000 by 2036. In view of a 50% drop in airline passengers due to the
1997 Asian financial crisis, forecasts were revised downwards. Actual initial ridership did not match these projections. In September 2007, six months after opening, THSRC carried 1.5 million passengers monthly, In the third year, average daily ridership continued to grow to 88,000 passengers per day, jumping to over 120,000 passengers per day in 2012. (updated to September 2012) Seat occupancy was around 45% in the first three years, with a modest improvement achieved in 2009, and reached 53.91% in 2012. (updated to September 2012) Punctuality is stable above 99%. The 10-millionth passenger was carried after 265 days of operation on 26 September 2007, while the 100-millionth passenger was carried after 1,307 days on 3 August 2010, and 200-millionth by December 2012. The high-speed trains have successfully out-competed planes: by August 2008, half of the air routes between Taipei and the country's western cities had been discontinued, including all connections between cities with THSR stations except for a single daily connection between Taipei and Kaohsiung. Total domestic air traffic was expected to be halved from 2006 to 2008, and actually fell from 8.6 to 4.9 million. In June 2012, officials announced the discontinuation of the last remaining commercial flight between Taipei and Kaohsiung. The share for conventional rail between Taipei and Kaohsiung fell from 9.71% in 2006 to 2.5% in 2008, while high-speed rail became the most common mode of transport at 50% of all trips by 2008. The opening of THSR led to a 10% reduction of traffic on the
parallel expressway in 2007. Despite cheaper ticket prices, long-distance bus companies reported that passenger volumes had fallen by 20 to 30 percent by 2008. ==Infrastructure==