The
Sixth Labour Government promised commuter rail in 18 months to Hamilton and commuter rail to Hamilton and
Tauranga. Hamilton residents want a passenger service right into Auckland (Britomart if possible). Labour MP
Jamie Strange expected the service to be operating by the end of 2019. A 2018 Waikato Regional Council plan aimed to have more than 95% of peak rail trips completed in less than 2h 30m (compared with 50% by road) within 5 years, 2h within 15 years and eventually 90 minutes ( average). In 2019, the unofficially popular name of
Tron Express was announced and the start date further delayed to mid-2020. But
Tron received fewest positive comments and was the least well liked in
focus groups, so
Te Huia was then recommended by two Waikato councils. In 2019, there was also discussion over the level of NZTA funding. Detailed planning in 2018 put the start date back to March 2020. The delayed supply of new
bogies from overseas delayed by two months the startup from March to May 2020. The service introduction was then delayed to November 2020 by the COVID-19 pandemic. The need to replace some rail track in the Auckland area (including Papakura) where slow () speed limits would otherwise be required had meant that the likely start month has been put back to February 2021. It was later announced to begin 6 April 2021. In November 2018, the proposed service from March 2020 was expected to take 91 minutes from Frankton to Papakura, stopping at
Rotokauri and Huntly; and transferring at Papakura to another train to take 2h 29m total to Britomart. In 2018 KiwiRail planned that the service would run Monday to Friday (two trains) and Saturday (one train), with a running time of 88 minutes, between
Hamilton railway station and
Papakura railway station, with stops at Rotokauri (a new station near
The Base shopping mall on the outskirts of Hamilton and the site of the former
Te Rapa railway station) and
Huntly railway station (to be upgraded). In late 2020, Waikato Regional Council published Te Huia's website. The new planned journey time was extended to 98 minutes (Frankton to Papakura), with intermediate stops at Rotokauri and Huntly. The fares are Adult $12.20 (Hamilton Stations-Papakura) with a
Bee Card, or $17 without. Cheaper or Free fares are available for Children, Students, SuperGold (Saturdays), and Accessibility. Fares in 2023 were $9 and $15 respectively.
Patronage Months with significantly reduced service (10 or more days without service) On the first day up to 106 passengers were on the trains, but for the rest of the first week of operation passenger numbers on each train ranged between 12 and 48, with the earlier trains generally more popular than the later. On the first Saturday, passengers were standing and others were unable to join at Huntly. Average daily loadings in the first seven weeks were 153, 118, 222, 287, 123, 130 and 149. On 9 July 2021 it was announced that the Saturday service would from then on run to
Strand Saturday services were still close to seated capacity in July, when extension to Strand allowed capacity to be doubled. Although schedules have been eased, they are sometimes not sufficient. Due largely to
Cyclone Hale and
Cyclone Gabrielle, 11% of trains were more than 15 minutes late in January 2023, but, even without the bad weather, 3 to 5% of trains were that late for most of 2022. The new schedule and extension to the Strand, from 24 January 2022, increased patronage significantly, with record numbers in April 2022, an average of 265 passengers a day - an average of 240 passengers on weekdays and 353 on Saturdays. == Operation ==