2002–2015 Teladoc was founded in 2002 in
Dallas, Texas by G. Byron Brooks and Michael Gorton. Teladoc had around 1 million members by the end of 2007, with large employers such as
AT&T In 2011,
Aetna began offering Teladoc for its fully insured members in Florida and Texas, later offering Teladoc in all 50 states. The acquisitions of Consult A Doctor and AmeriDoc, both Teladoc's main competitors, resulted in Teladoc becoming the largest telemedicine provider in the United States. 2011, and 2013, Teladoc raised $50 million in 2014, bringing total funding to $100 million. on July 1, 2015 The initial response to the IPO was positive, as shares surged 50% on the opening day. Three months after the IPO, health insurer
Highmark, which represented 1.5% of Teladoc's 2015 revenue, ceased to renew a contract. Teladoc shares fell significantly as a result, before rising to earlier levels. In 2015, Teladoc acquired the behavioral health services provider Compile Inc., operating as
BetterHelp for $3.5 million, The following year Teladoc began aggressively expanding, acquiring other companies and launching health segments for
dermatology,
behavioral health, and sexual health. That year the company won a
patent infringement lawsuit filed against competitor
American Well. Teladoc had 15 million members by November 2016 its full-service suite was operational in 48 states, excluding
Arkansas and Texas. In December 2016, the
American Hospital Association exclusively endorsed Teladoc's telehealth technology platform.
2017–2020 In its largest acquisition at the time, and provider of medical second opinions and medical award listings. In 2019,
ProPublica criticized companies such as Best Doctors for selling physician awards as
pay-to-play. Sales that year were $233 million, 89% higher than the year prior. Teladoc Health brands by 2018 included Teladoc, Advance Medical, Best Doctors, BetterHelp and HealthiestYou. Teladoc Health began partnering with
CVS in August 2018 on remote consults at MinuteClinics. Teladoc Health acquired Advance Medical, a telemedicine company employing doctors in
Latin America, Europe, and Asia, for $352 million in 2018. In December 2018, Teladoc Health's
chief financial officer and
chief operating officer Mark Hirschhorn resigned after a report that he engaged in a sexual relationship and
insider trading with an employee. According to
Yahoo Finance, stock value fell roughly 20% in the days following, while an investor
class action lawsuit alleged that Teladoc Health had violated
securities laws by failing to disclose Hirschhorn's behavior. Teladoc Health denied making false statements or any legal violations. Active in 130 countries by 2019; that year, Teladoc acquired the French health company MédecinDirect and launched in Canada with the Teladoc Telemedicine Service. Joining from
American Express, Mala Murthy was appointed
CFO in June 2019. In March 2020, Teladoc was providing "near real-time" surveillance data on the spread of coronavirus to the
CDC. In July 2020, Teladoc acquired InTouch Health. In October 2020, Teladoc acquired the chronic care company Livongo Health for $13.9 billion in a deal described by the press as the third-largest for a U.S. company that year. The combined companies had an estimated enterprise value of $37 billion. Teladoc then brought in
Florida Blue as the first insurer to use Livongo's digital diabetes program. Teladoc sued Amwell in October 2020 for alleged copyright infringement on nine patents, settling the case in July 2022.
2021–2024 In early 2021, paid membership in the U.S. was 52 million. In January 2021, Teladoc began offering a diabetes management service through
Dexcom. Later that year, Teladoc Health launched myStrength Complete, a "unified mental health care platform for its B2B customers." In June 2021, Teladoc sued the company Avail for allegedly infringing on three patents related to telemedicine consoles. On July 14, 2021, Teladoc announced it was collaborating with
Microsoft to combine its delivery platform for hospitals and health systems with
Microsoft Teams. Teladoc introduced its primary care service Primary360 on a national scale in October 2021. The program gave members access to both a primary physician and care team, with a system in place for followup reminders about appointments and personal maintenance. In February 2022, Teladoc Health launched Chronic Care Complete, a program to help patients manage multiple chronic conditions. Teladoc had a valuation of roughly $11.3 billion by February 2022, and warned investors there might be a
goodwill write-down that year related to the Livongo acquisition. and related devices, in February 2022, sparking debate among antitrust experts about the potential impact on the health industry. Amazon Care was shut down later that year. In April 2022,
Northwell Health began using the Teladoc platform with its clinicians, starting with 20 hospitals in the system. After Teladoc's stock value fluctuated significantly during the coronavirus pandemic, particularly in regard to its BetterHelp mental health subsidiary and chronic care business. Characterizing the lawsuit, which was later dismissed, In August 2022, Teladoc became the telehealth portal for
Mayo Clinic Health System patients in
Onalaska, Wisconsin. In 2023, the company relocated its headquarters to new York City. Charles "Chuck" Divita, III, was appointed CEO in June 2024, leading the company's further expansion. In July, the firm launched Wellbound
employee assistance program (EAP), incorporating BetterHelp into its U.S. employer-sponsored health plans.
2025–present In January 2025, the company added its virtual
cardiometabolic programs to Amazon Health Services health benefits connector. and Australia's Telecare virtual care firm in August. In March 2025, the FTC fined BetterHelp $7.8 million for sharing consumer data with third-party social media sites, banning the company from health data disclosures for advertising purposes. Subsequent to the dismissed In November, Teladoc Health joined with Lumeris, Deloitte, Nuna and Unite Us as Collaborative for Healthy Rural America, pledging to build a shared, integrated care platform, following individual states' plan approvals from the new Rural Health Transformation (RHT) Program of the U.S. Department of Health and Human Services. == Services and business model ==