Consumer protection laws provide protection against landlord harassment in some states. One such statute is Chapter 93A of the
Massachusetts General Laws, commonly called the "Consumer Protection Law". Like the
Federal Trade Commission Act on which it is based, and similar "baby
FTC" laws in other states, it prohibits the use of any unfair and deceptive acts and practices in the conduct of any trade or business. Housing rental is generally considered to be a trade or business, and the
Massachusetts Attorney General has issued
regulations which define unfair and deceptive acts or practices in the rental housing field. Practices defined as unfair include failure by the landlord to disclose, to a tenant or prospective tenant, any fact of the disclosure of which may have influenced the latter not to enter into the transaction. Also defined as an unfair practice is any violation of any law meant to protect consumers and any act which is oppressive or otherwise unconscionable in any respect. While the Consumer Protection Law provides some protections for tenants, if a landlord is the owner-occupant of a two-family or three-family house and owns no other rental property, he or she is not considered to be engaged in a trade or business, and is not subject to this law. In accordance with ch.186, §15B of the Massachusetts General Laws the security deposit is to be deposited into an escrow account and each tenant is to be notified the amount of the escrow account, where it was deposited and how much interest it had earned once a year on the anniversary of the date on which the security deposit was made. The landlord is liable in damages if he fails to return the security deposit plus interest at the rate of five percent.
Santa Monica In 2015, the City of
Santa Monica enacted the Tenant Harassment Ordinance, defining tenant harassment broadly to include actions such as shutting off utilities, failing to perform repairs, issuing false notices, and making threats to intimidate tenants into vacating their homes. Santa Monica has long been known for its tenant protections, including strict rent control laws and ordinances aimed at curbing illegal
evictions. In response to increasing reports of landlord harassment—particularly targeting low-income and rent-controlled tenants—the City enacted stronger measures and began a series of lawsuits to hold property owners accountable. Santa Monica anti-harassment lrequire landlords to pay attorney fees. In one case, a judge for the California Superior Court placed defendants on a 12-month diversion program. In another case, the City of Santa Monica sued a landlord for "intentionally discriminating against his tenant based on disability."
New York The 2016 New York commercial ordinance prevents a landlord from taking actions that will cause a commercial tenant to vacate their property or to surrender any rights. In 2017, the landlord pleaded guilty to felony fraud and agreed to an $8 million settlement, including $3 million in tenant restitution, relinquishing management of 140 buildings, and paying penalties to prosecutors. ==See also==