Headends incorporated a video server which allowed for localized content mixes – local demographics could be taken into account for selecting the list of videos available for request or frequently requested genres/bands could be queued automatically. The video server had up to a 64GB HDD and the video programs were compressed in the
MPEG2 format. In 2000, The Box had approximately 1,800 music videos in its inventory, 150 to 300 of which were queued across the network, at any given time. Subscribers could call the Interactive Voice Response at The Box's central office to request videos over the phone, which was typical, but could also request over the internet or via
set-top box. The central office would then send the data to the individual headends regarding what was ordered. ==International services==