Gordon Brittas (
Chris Barrie) is the well-meaning but incompetent manager of Whitbury New Town
Leisure Centre. He trained at the fictional
Aldershot Leisure Centre. Completely tactless, totally annoying, and forever coming up with 'half-baked' ideas (and oblivious to all of his aforementioned faults), Brittas frequently upsets his staff, public, and his frazzled wife Helen (
Pippa Haywood), often bringing confusion and chaos into their lives. Helen finds coping with Gordon increasingly difficult and turns to medication and affairs with other men to maintain her sanity. Helen is often helped by her supportive friend Laura Lancing (
Julia St John), Brittas' calm, efficient deputy manager. Though she is fully aware of his incompetence and the annoyance he causes his colleagues and customers, Laura has a grudging admiration for Brittas, regarding him as honest and decent. His other deputy manager is the dim-witted but kind Colin Weatherby (
Mike Burns) (credited as Michael Burns in series 1, 2 and 3). Colin has several medical problems including skin allergies, a constantly bandaged infected hand, and a sizeable boil on his face. Technically a deputy manager, he works more efficiently as the centre's caretaker. The other core members of the team are Carole (
Harriet Thorpe) the unfortunate, often tearful receptionist, who keeps her three children in the reception drawers and cupboards; the gentle-hearted Gavin (
Tim Marriott) who becomes Deputy Manager in Series 5; his paranoid, sometimes-manic
partner Tim (Russell Porter); lively, principled Linda (Jill Greenacre); and Julie (
Judy Flynn), Brittas' sarcastic secretary, who hates her boss and refuses to do any work for him. Outside the core staff is Councillor Jack Druggett (
Stephen Churchett), who is unable to sack Brittas despite numerous attempts. Cast alterations in the series: 'Angie' (
Andrée Bernard), who appears as a main character in the first series, is replaced by 'Julie' from series two onwards. 'Laura' left the show after series five, at the same time as the creators and writers. She is replaced in series six by the character 'Penny' (Anouschka Menzies). 'Penny' did not return in series seven. According to Barrie, Gordon Brittas is well-meaning but insensitive because he has a lofty dream to make the world a better place, but he doesn't know how to execute it on the small scale.
Unlocking your potential describes Colin as a habitual 'yes' man, who seeks validation through compliance. While Gordon himself is a larger than life creation, he is balanced out by his slightly more 'normal' long suffering staff as foil to offset his antics. ==Episodes==