The documentary received mostly positive reviews from critics.
Review aggregator Rotten Tomatoes gave the film an approval rating of 90% based on reviews from 21 critics, with an average critical score of 8.3/10,
Metacritic gave it a score of 77 out of 100, based on four reviews. Daniel Fienberg, writing for
The Hollywood Reporter, praised the documentary for providing "its thesis against the character's acceptability ... with such clarity, it's hard to imagine it generating an adversarial response more cogent than that hoary classic 'It's a joke, stop taking it so seriously,' which is no response at all." Fienberg nonetheless criticized it for skipping over counterarguments. Scott Pierce of
The Salt Lake Tribune found the documentary "thought-provoking and entertaining", and concluded that "Kondabolu raises some troubling questions. I’ll never be able to watch
The Simpsons without thinking about this again." Meenasarani Linde Murugan, writing for the
Los Angeles Review of Books, contrasted the documentary's progressive advocacy with the view of media diversity promulgated by
FCC Chairman
Ajit Pai: Justin Charity, writing for
The Ringer, agreed with the film's argument, but found the pursuit of Hank Azaria to appear in the film "a prevailing distraction from more ambitious consideration of the ideal future of
The Simpsons and the cultural shifts that have rendered Apu increasingly unpalatable." He also found the documentary lacked imagination in finding a solution to creating a more nuanced portrayal of Apu: "that lapse of Kondabolu's imagination is the documentary's real waste." Neal Justin of
Minneapolis Star Tribune noted "any criticism directed at the show's portrayal of the convenience-store owner in his documentary ... is drowned out by frustration that he can't land an interview with the character's voice actor." Many Indian fans expressed dissatisfaction with the documentary and genuinely liked Apu.
South Park lampooned the documentary with a 2018 episode "
The Problem with a Poo", in which
Mr. Hankey is expelled and sent to a land where "people don't care about bigotry and hate"—
Springfield—where he is welcomed by Apu. The episode ended with a title card,
#cancelthesimpsons, similar to previous promotional material in which
South Park had called for its own cancellation. Some viewers assumed that
South Park had sided with Kondabolu's documentary, but
South Park creators
Trey Parker and
Matt Stone stated on
audio commentary that the people on
The Simpsons are their friends, and that the "Poo" episode was a jab at the documentary and its critique of Apu, and that they found it amusing how many misinterpreted the joke as an attack on
The Simpsons.
Simpsons writer
Al Jean said the episode was "actually in favor of us saying people are too critical." ==
The Simpsons response ==