Facebook and other companies Facebook CEO
Mark Zuckerberg first apologized for the situation with Cambridge Analytica on CNN, calling it an "issue", a "mistake" and a "breach of trust". He explained that he was responding to the Facebook community's concerns and that the company's initial focus on
data portability had shifted to locking down data; he also reminded the platform's users of their
right of access to personal data. Other Facebook officials argued against calling it a "data breach," arguing those who took the personality quiz originally consented to give away their information. Zuckerberg pledged to make changes and reforms in Facebook policy to prevent similar breaches. On March 25, 2018, Zuckerberg published a personal letter in various newspapers apologizing on behalf of Facebook. In April, Facebook decided to implement the EU's
General Data Protection Regulation in all areas of operation and not just the EU. In April 2018, Facebook established Social Science One in response to the Facebook-Cambridge Analytica data scandal. On April 25, 2018, the company released its first earnings report following the revelations. Although declined compared to the previous quarter consistent with typical social trends following the holiday period the reported revenue was the highest for a first quarter and the second highest overall in company history
Amazon said that they suspended Cambridge Analytica from using their
Amazon Web Services when they learned in 2015 that their service was collecting personal information. The Italian banking company
UniCredit stopped advertising and marketing on Facebook in August 2018.
Governmental actions The governments of India and Brazil demanded that Cambridge Analytica report how anyone used data from the breach in political campaigning, and various regional governments in the United States faced lawsuits from affected citizens affected by the incident. In early July 2018, the United Kingdom's
Information Commissioner's Office announced it intended to fine Facebook £500,000 ($663,000). This was the maximum fine allowed at the time of the breach, stating Facebook "contravened the law by failing to safeguard people's information". In March 2019, a court filing by the U.S.
Attorney General for the District of Columbia alleged that Facebook knew of Cambridge Analytica's "improper data-gathering practices" months before they were first publicly reported in December 2015. In July 2019, the
Federal Trade Commission (FTC) voted 3–2 to approve fining Facebook $5 billion to finally settle the investigation into the data breach. In the ruling, the FTC cited Facebook's continued violations of FTC privacy orders from 2012, which included sharing users' data with apps used by their friends, facial recognition being enabled by default, and Facebook's use of user phone numbers for advertising purposes. As a result, Facebook was made subject to a new 20-year settlement order. In July 2019, the FTC sued Cambridge Analytica's CEO Alexander Nix and GSRApp developer Aleksandr Kogan. Both defendants agreed to administrative orders that restrict their future business dealings and to destroy both any collected personal data and any work product made from the data. The GSRApp collected information initially on up to 270,000 GSRApp users, then harvested data on up to 65 million Facebook friends. Cambridge Analytica declared bankruptcy. Also in July 2019, Facebook has agreed to pay $100 million to settle with the
U.S. Securities and Exchange Commission for "misleading investors about the risks it faced from misuse of user data". The SEC's complaint alleged that Facebook did not correct its existing disclosure for more than two years despite discovering the misuse of its users' information in 2015. Despite this, user growth of the site has risen in the period since increased media coverage, increasing by 1.8% during the final quarter of 2018. On March 26, 2018, a little after a week after the story was initially published, Facebook stock fell by about 24%, equivalent to $134 billion. By May 10, Wall Street reported that the company recovered their losses.
#DeleteFacebook movement The public reacted to the data privacy breach by initiating the campaign #DeleteFacebook with the aim of starting a movement to boycott Facebook. The co-founder of
WhatsApp, which is owned by Facebook, joined in on the movement by declaring it was time to delete the platform. 93% of the mentions of the hashtag actually appeared on Twitter, making it the main social media platform used to share the hashtag. However, a survey by investment firm
Raymond James found that although approximately 84% of Facebook users were concerned about how the app used their data, about 48% of those surveyed claimed they wouldn't actually cut back on their usage of the social media network. Additionally, in 2018, Mark Zuckerberg commented that he didn't think the company had seen "a meaningful number of people act" on deleting Facebook. #OwnYourData was also used in Kaiser's petition for Facebook to alter their policies and give users increased power and control over their data, which she refers to as users' assets and property. In addition to the hashtag, Kaiser also created the Own Your Data Foundation to promote increased digital intelligence education. == Witness and expert testimony ==