Writing in
The Irish Times, Sara Keating praised the staging and prop design, but felt that the show made too much of the
Toy Show's wider significance, and wrote that "it is difficult not to feel cynical about the artistic intention of what is essentially a spectacular, self-congratulatory marketing ploy." Ruth O'Connor on the
Irish Examiner wrote based on a preview performance that the story was "heartwarming".
Commercial failure Several performances of the musical were cancelled during its opening run at the
Convention Centre Dublin due to cast and crew illness; of those that went ahead, many tickets remained unsold.
Brian Stanley, in his role as chair of the
Public Accounts Committee, commented during the show's run that the commercial risks had evidently been too high and that, "on the face of it, it appears that proper market research was not done." Discussing
Toy Show The Musical at the
Oireachtas Media Committee in January 2023, a representative of the RTÉ director-general stated that "the reaction from audiences that did attend was fantastic, particularly children" and that, while ticket sales made the show unsustainable in 2022, RTÉ was examining ways to bring it back in the future. Documents became publicly available in the wake of the
RTÉ secret payment scandal in July 2023 confirming that the losses from
Toy Show The Musical reached €2.2 million. It cost over €3 million to produce and it had been expected to sell 75,000 tickets across 54 shows in the 1,995 seat capacity venue, but was only attended by 20,000. Of these, 11,044 tickets were sold to paying customers; the balance were supplied to guests on a complimentary basis or awarded as competition prizes. The number of shows was reduced to 27 from lack of interest.
Investigation Auditors
Grant Thornton found that the musical was never formally approved by the
RTÉ Board and also that it was unclear whether there was any form of board approval. Grant Thornton also found board members had not adequately investigated predicted sales, and that non-standard accounting practices had been used. == Cast and characters ==