Excess, waste, and ineffectiveness The department has been dogged by persistent criticism over excessive
bureaucracy, waste, ineffectiveness and lack of transparency. Congress estimates that the department has wasted roughly $15 billion in failed contracts (). In 2003, the department came under fire after the media revealed that
Laura Callahan, Deputy
Chief Information Officer at DHS with responsibilities for sensitive national security databases, had obtained her bachelor, masters, and doctorate
computer science degrees through
Hamilton University, a
diploma mill in a small town in
Wyoming. The department was blamed for up to $2 billion of waste and fraud after audits by the
Government Accountability Office revealed widespread misuse of government credit cards by DHS employees, with purchases including beer brewing kits, $70,000 of plastic dog booties that were later deemed unusable, boats purchased at double the retail price (many of which later could not be found), and
iPods ostensibly for use in "data storage".
Data mining On September 5, 2007, the
Associated Press reported that the DHS had scrapped an anti-terrorism
data mining tool called
ADVISE (Analysis, Dissemination, Visualization, Insight and Semantic Enhancement) after the agency's internal
inspector general found that
pilot testing of the system had been performed using data on real people without required
privacy safeguards in place. The system, in development at
Lawrence Livermore and
Pacific Northwest National Laboratory since 2003, has cost the agency $42 million to date. Controversy over the program is not new; in March 2007, the Government Accountability Office stated that "the ADVISE tool could misidentify or erroneously associate an individual with undesirable activity such as
fraud, crime or terrorism." Homeland Security's Inspector General later said that ADVISE was poorly planned, time-consuming for analysts to use, and lacked adequate justifications.
Fusion centers Fusion centers are terrorism prevention and response centers, many of which were created under a joint project between the Department of Homeland Security and the
U.S. Department of Justice's Office of Justice Programs between 2003 and 2007. The fusion centers gather information from government sources as well as their partners in the private sector. They are designed to promote information sharing at the federal level between agencies such as the CIA, FBI, Department of Justice, U.S. military and state and local level government. , DHS recognized at least seventy-two fusion centers. Fusion centers may also be affiliated with an Emergency Operations Center that responds in the event of a disaster. There are a number of documented criticisms of fusion centers, including relative ineffectiveness at counterterrorism activities, the potential to be used for secondary purposes unrelated to counterterrorism, and their links to violations of civil liberties of American citizens and others. David Rittgers of the
Cato Institute notes: A long line of fusion center and DHS reports labeling broad swaths of the public as a threat to national security. The North Texas Fusion System labeled
Muslim lobbyists as a potential threat; a DHS analyst in Wisconsin thought both pro- and anti-abortion activists were worrisome; a Pennsylvania homeland security contractor watched environmental activists,
Tea Party groups, and a
Second Amendment rally; the Maryland State Police put anti-death penalty and anti-war activists in a federal terrorism database; a fusion center in Missouri thought that all
third-party voters and
Ron Paul supporters were a threat ...
Mail interception In 2006,
MSNBC reported that Grant Goodman, "an 81-year-old retired
University of Kansas history professor, received a letter from his friend in the Philippines that had been opened and resealed with a strip of dark green tape bearing the words "by Border Protection" and carrying the official Homeland Security seal." The letter was sent by a devout Catholic Filipino woman with no history of supporting
Islamic terrorism. as well as in the more established media. Reacting to the incident,
Mother Jones remarked "unlike other prying government agencies, Homeland Security wants you to know it is watching you."
CNN observed "on the heels of the
NSA wiretapping controversy, Goodman's letter raises more concern over the balance between privacy and security."
Employee morale In July 2006, the
Office of Personnel Management conducted a survey of federal employees in all 36 federal agencies on job satisfaction and how they felt their respective agency was headed. DHS was last or near to last in every category including; • 33rd on the talent management index • 35th on the leadership and knowledge management index • 36th on the job satisfaction index • 36th on the results-oriented performance culture index The low scores were attributed to concerns about basic supervision, management and leadership within the agency. Examples from the survey reveal most concerns are about promotion and pay increase based on merit, dealing with poor performance, rewarding creativity and innovation, leadership generating high levels of motivation in the workforce, recognition for doing a good job, lack of satisfaction with various component policies and procedures and lack of information about what is going on with the organization. DHS is the only large federal agency to score below 50% in overall survey rankings. It was last of large federal agencies in 2014 with 44.0% and fell even lower in 2015 at 43.1%, again last place. DHS continued to rank at the bottom in 2019, prompting congressional inquiries into the problem. High work load resulting from chronic staff shortage, particularly in Customs and Border Protection, has contributed to low morale, as have scandals and intense negative public opinion heightened by immigration policies of the Obama administration. DHS has struggled to retain women, who complain of overt and subtle misogyny.
MIAC report In 2009, the Missouri Information Analysis Center (MIAC) made news for targeting supporters of
third party candidates (such as
Ron Paul), anti-abortion activists, and conspiracy theorists as potential
militia members. Anti-war activists and Islamic lobby groups were targeted in Texas, drawing criticism from the
American Civil Liberties Union. According to DHS: The Privacy Office has identified a number of risks to privacy presented by the fusion center program: • Justification for fusion centers • Ambiguous Lines of Authority, Rules, and Oversight • Participation of the Military and the Private Sector • Data Mining • Excessive Secrecy • Inaccurate or Incomplete Information •
Mission Creep Freedom of Information Act processing performance In the
Center for Effective Government analysis of 15 federal agencies which receive the most
Freedom of Information Act (FOIA) requests, published in 2015 (using 2012 and 2013 data), the Department of Homeland Security earned a D+ by scoring 69 out of a possible 100 points, i.e. did not earn a satisfactory overall grade. It also had not updated its policies since the 2007 FOIA amendments.
Fourteen Words slogan and "88" reference In 2018, the DHS was accused of referencing the white nationalist
Fourteen Words slogan in an official document, by using a similar fourteen-worded title, in relation to unlawful immigration and border control: We Must Secure The Border And Build The Wall To Make America Safe Again. Although dismissed by the DHS as a coincidence, both the use of "88" in a document and the similarity to the slogan's phrasing ("We must secure the existence of our people and a future for white children"), drew criticism and controversy from several media outlets.
Calls for abolition While abolishing the DHS has been proposed since 2011, the idea was popularized when
Alexandria Ocasio-Cortez suggested abolishing the DHS in light of the abuses against detained migrants by the Immigration and Customs Enforcement and Customs and Border Protection agencies. In 2020, the DHS was criticized for detaining
protesters in Portland, Oregon. It even drew rebuke from the department's first secretary
Tom Ridge who said, "It would be a cold day in hell before I would consent to an uninvited, unilateral intervention into one of my cities". On August 10, 2020, in an opinion article for
USA Today by
Anthony D. Romero, the
ACLU called for the dismantling of DHS over the
deployment of federal forces in July 2020 during the Portland protests. In January 2026,
Ben Rhodes wrote DHS "helped build the plumbing of a domestic security state" and
Operation Metro Surge "resembled a counterinsurgency campaign more than a law enforcement operation because that’s what it is — complete with tactics, equipment and legal authorities
derived from the war on terror". Rhodes argued "Our obsession with security — aided by politicians determined not to appear “weak” and Supreme Court decisions that empowered the presidency paved the way for the consolidation of power. Now, Minnesota has neither security nor liberty". Rhodes wrote that the
second Trump administration "should be the period that concludes the
post-9/11 era". In 2026,
Delia Ramirez, and
Fred Kaplan called for dismantling DHS.
ACLU lawsuit In December 2020, ACLU filed a lawsuit against the DHS, U.S. CBP and U.S. ICE, seeking the release of their records of purchasing cellphone location data. ACLU alleges that these data were used to track U.S. citizens and immigrants and is seeking to discover the full extent of the alleged surveillance. Documents released by the lawsuit included around 113,654 location points over 3 days which "appears to come from just one area in the Southwestern United States, meaning it is just a small subset of the total volume of people's location information available to the agency."
Nejwa Ali controversy The DHS came under fire from pro-Israel politicians in October 2023 for employing Nejwa Ali, who supported
Hamas following its deadly terror attack against Israel. Her social media posts were first reported on by the
Daily Wire and the
Washington Examiner reported on Ali being placed on administrative leave.
Subpoenas of activists During the ongoing
protests against mass deportation during the second Trump administration, several subpoenas were sent by the DHS to request personal information of social media accounts belonging to several users who had expressed views that were critical of ICE or were related to the protests against mass deportation. Some of these subpoenas were withdrawn upon court filings to challenge them.
Surveillance ICE American Dragnet, a report from the
Center on Privacy and Technology, documents the scope of ICE's surveillance capabilities. The report found that ICE has access to the driver's license data of 3 in 4 adults, could locate 3 in 4 adults through their utility records and tracks the movements of drivers in cities home to 3 in 4 adults. The report also said "the agency spent approximately $2.8 billion between 2008 and 2021 on new surveillance, data collection and data-sharing initiatives". ICE has also used
data brokers to circumvent laws restricting government bodies sharing information with ICE. ICE has reportedly been a customer of
Paragon Solutions and confirmed its use of
Clearview AI. Additionally, ICE has reportedly used
Mobile Fortify,
ShadowDragon,
Zignal Labs, the network of
Flock Safety,
Magnetic Forensics, and products from
Pen-Link,
LexisNexis and
Booz Allen Hamilton. The
second Trump administration reportedly worked to obtain and centralize data on Americans as outlined in
Executive Order 14243 relying heavily on products from
Palantir Technologies. This data has been desired to support
expanded deportation efforts and to
target political opponents and civil society. The administration has sought data from the IRS, Medicaid and
Supplemental Nutrition Assistance Program. ICE has also received data from within DHS including from the TSA.
Office of Intelligence and Analysis The
Office of Intelligence and Analysis (I&A) has a history of problematic surveillance. In 2020, the I&A authorized "collecting and reporting on various activities in the context of elevated threats targeting monuments, memorials, and statues". The office surveilled protestors at the
George Floyd protests in Portland, Oregon In September 2023, Congress considered revoking some of the agency's collection authorities over concerns about overreach. According to Politico, "a key theme that emerges from internal documents is that in recent years, many people working at I&A have said they fear they are breaking the law". In 2025, sexual orientation and gender identity were removed from I&A's list of characteristics that "personnel are prohibited from engaging in intelligence activities based solely on".
Masking and unidentifiability ICE has repeatedly acted in ways that the are difficult for the public to identify. This includes using unmarked vehicles, wearing masks, omission of name tags and refusal to provide clear proof of authority. As a result, several states are attempting to pass a federal law called the VISIBLE Act, which would restrict law enforcement officers from concealing their identities.
Warrants The Department of Homeland Security has repeatedly acted without a warrant.
State terror Department of Homeland Security actions including
Operation Metro Surge have been described as
state terror.
Order to detain legal refugees The Department of Homeland Security's policy of detaining refugees who failed
adjustment of status has been criticized. A May 2010 directive "clarifies when and under what circumstances" refugees who have failed to adjust status may be detained. The second Trump administration rescinded the 2010 directive.
Oversight The second Trump administration reportedly closed multiple DHS oversight agencies including the Office for Civil Rights and Civil Liberties, the Office of the Immigration Detention Ombudsman, and the Office of the Citizenship and Immigration Services Ombudsman. Spokesperson
Tricia McLaughlin said the offices had been "undermining D.H.S.’s mission". DHS's acting
General Counsel Joseph Mazzara said "This whole program sounds like money laundering (...) We should look into civil
RICO charges". According to court records reviewed by
The Guardian, "thousands of cases related to conditions in immigration detention, deaths in custody and officers’ use of force are not being investigated".
Elections In March 2026, President Trump signed
Executive Order 14399 which directs the Department of Homeland Security "to compile and transmit" a "State Citizenship List", "a list of individuals confirmed to be United States citizens who will be above the age of 18 at the time of an upcoming Federal election and who maintain a residence in" each state. ==See also==