In April 2013, AgustaWestland unveiled the AW169 AAS as its contender in the
United States Army's
Armed Aerial Scout program. It stood out as the largest contender, boasting a gross weight of 10,000 lbs, nearly double the weight of the Bell OH-58 Kiowa it aimed to replace. This substantial size was highlighted by AgustaWestland for its ability to offer unparalleled cabin flexibility, accommodating features like extended range tanks, command and control facilities, and potential manned-unmanned teaming workstations. While the size presented challenges in terms of air transportability by strategic airlifters, AgustaWestland assured that they had solutions to meet the Army's requirements for disassembly and reassembly within specified time limits. Despite the program's promising size and performance attributes, the AAS program was ultimately terminated in late 2013 without progressing to procurement. In later 2013, the AAS program was terminated without any procurement being made. In September 2015, it was reported that the first AW169 had been delivered to an unidentified
VIP customer. The launch customer for the AW169 is
Lease Corporation International (LCI); by October 2015, LCI had a total of 12 AW169s on order, the first of which being configured to perform offshore operations. In October 2014, it was announced that the
Kent, Surrey and Sussex Air Ambulance would become the first
Helicopter Emergency Medical Services (HEMS) operator to use the AW169 in the
United Kingdom. In December 2015, AgustaWestland and air-rescue operator
REGA announced the formation of a partnership agreement to develop a dedicated
search and rescue (SAR) variant of the AW169, REGA also ordered an initial three such rotorcraft at the same time. By February 2016, at least 20 AW169's had been delivered to various customers across the world and have been used in roles such as EMS, VIP transport, utility and offshore duties. In July 2017, the
National Police Directorate of
Norway announced they had reached an agreement with Leonardo to purchase three AW169 for a value of 313 million NOK. The contract includes 10 years support and maintenance for a total contract of 670 million NOK, as well as an option for a further three AW169s. The helicopters are expected to enter service by 2019 and will replace the two
Eurocopter EC135 currently in use. The main competitor was the
Eurocopter EC145. In September 2020, the Austrian Defense Ministry announced the acquisition of 18 AW169s; these will replace Austria's long-serving fleet of
Alouette III helicopters. In July, 2023, the Canadian company Ascent Helicopters Ltd. won a 10-year, $544-million CAD contract to take over as the
Province of British Columbia’s sole air-ambulance helicopter provider, replacing several other providers, and will import seven new AW169s for the job, expected to start between late fall 2024 and early spring 2025. In March 2024, North Macedonia finalised a contract with Leonardo to procure eight helicopters—four AW149s and four AW169Ms—as part of a €249.9 million agreement aimed at modernising its aging Soviet-era fleet. In March 2025, Gama Aviation ordered three AW169 helicopters in a new skidded configuration for emergency medical services in the UK, marking the type’s introduction to the European EMS market. That same month, Leonardo announced new orders for the AW139 in China, including three units for CITIC Offshore Helicopter Company and three for China General Aviation Company, with an option for a fourth, for use in offshore transport operations. ==Variants==