Internet presence USCIS's official website was redesigned in 2009 and unveiled on September 22, 2009. The last major redesign before 2009 was in October 2006. The website now includes a virtual assistant, Emma, who answers questions in English and Spanish.
Inquiry and issue resolution USCIS's website contains self-service tools, including a case status checker and address change request form. Applicants, petitioners, and their authorized representatives can also submit case inquiries and service requests on USCIS's website. The inquiries and requests are routed to the relevant USCIS center or office to process. Case inquiries may involve asking about a case that is outside of normal expected USCIS processing times for the form. Inquiries and service requests may also concern not receiving a notice, card, or document by mail, correcting typographical errors, and requesting disability accommodations. If the self-service tools on USCIS's website cannot resolve an issue, the applicant, petitioner, or authorized representative can contact the USCIS Contact Center. If the Contact Center cannot assist the inquirer directly, the issue will be forwarded to the relevant USCIS center or office for review. Some applicants and petitioners, primarily those outside of the U.S., may also schedule appointments on USCIS's website.
Funding Unlike most other federal agencies, USCIS is funded almost entirely by user fees, most of it via the
Immigration Examinations Fee Account (IEFA). The
Immigration and Nationality Act authorizes USCIS to collect fees for its immigration case adjudication and naturalization services. In fiscal year 2020, USCIS had a budget of ; of it was funded by fees and by
congressional appropriations.
Staffing USCIS consists of approximately 19,000 federal employees and contractors working at 223 offices around the world.
Offices A field USCIS office provides interviews for all non-asylum cases; naturalization ceremonies; appointments for information; and applicant services. USCIS Asylum offices schedule interviews only for asylum and suspension of deportation and special rule cancellation of removal under the
Nicaraguan Adjustment and Central American Relief Act (NACARA). Asylum offices do not provide information services. Applications are not filed at asylum offices. International offices provide services to U.S. citizens, permanent U.S. residents, and certain other people who are visiting or residing outside the U.S. International offices are in the following cities ==See also==