The structure involves five key divisions including: Consumer Bank, Commercial and Business Bank, BT Financial Group, Westpac Institutional Bank and
Westpac New Zealand. These five divisions serve more than 13 million customers.
Consumer Bank Consumer Bank is responsible for sales and service of its 9 million consumer customers in Australia, assisting them with their everyday banking needs. The division covers all consumer banking products and services under the Westpac, St George, BankSA, Bank of Melbourne and RAMS brands. Activities are conducted through the Consumer Bank's nationwide network of 877 branches, third-party distributors, call centres, 1,637 ATMs, EFTPOS terminals and internet banking services.
Business Bank The Business Bank is responsible for sales and service of its small-to-medium enterprise, commercial and agribusiness customers in Australia, as well as asset and equipment finance and operates under the Westpac,
St George Bank,
BankSA and
Bank of Melbourne brands. Business and corporate customers (businesses with facilities typically up to $150 million) are provided with a wide range of banking and financial products and services, including specialist advice for cash flow finance, trade finance, automotive and equipment finance, property finance, transaction banking and treasury services. Sales and service activities for business and corporate customers are conducted by relationship managers via business banking centres, internet and customer service centre channels.
BT BT is the wealth management brand of the Westpac Group. Funds Management operations include the manufacture and distribution of investment, superannuation products and investment platforms including Panorama, BT Wrap and Asgard. Insurance solutions cover the manufacturing and distribution of life, general and lenders mortgage insurance.
Westpac Institutional Bank Westpac Institutional Bank (WIB) delivers a broad range of financial services to commercial, corporate, institutional and government customers. WIB operates through dedicated industry relationship and specialist product teams, with expert knowledge in transactional banking, financial and debt capital markets, specialised capital, margin lending, broking and alternative investment solutions. Customers are supported through operations in Australia, New Zealand, the US, the UK, and Asian centres.
Westpac New Zealand In 1861 the Bank of New South Wales opened seven branches in New Zealand. Westpac NZ offers a full banking service with around 1.5 million customers, and 196 branches nationwide. It is one of the
big four banks in New Zealand and provides services to small to medium business, corporate and institutional organisations, and is the banker of the New Zealand government. As of June 2022, it was the third largest bank in New Zealand, with a market share of 19%. It is operationally separated from Westpac as required by the New Zealand Reserve Bank.
ATM Alliance Westpac is a member of the
Global ATM Alliance, a joint venture of several major international banks that allows customers of the banks to use their
ATM card or
check card at another bank within the Global ATM Alliance with no fees when traveling internationally. Other participating banks are
Allied Irish Banks (Ireland),
Barclays (in the UK, Spain and parts of Africa),
Bank of America (US),
BNP Paribas (France),
Ukrsibbank (Ukraine),
Deutsche Bank (in Germany, Spain, Italy, Poland), and
Scotiabank (in Canada, Chile, Mexico among many other countries).
Westpac Migrant Banking This unit of both the Australian and New Zealand Bank offers banking facilities to those migrating to either New Zealand or Australia. Bank accounts for migrants can be opened before people arrive in the country, and credit cards and mortgages can be approved before arrival. Westpac Migrant Banking has a representative office in London where accounts can be arranged, although the process can be done remotely from any country. Westpac planned to open a retail branch in London in 2011.
Westpac Pacific , Fiji Westpac operates in seven south Pacific nations; the unit is headquartered in Sydney. The financial services offered include electronic banking (via online banking, ATMs and EFTPOS), deposit, loan, transaction accounts and international trade facilities to personal and business customers. Westpac Fiji is Westpac's Fijian operation. It is one of the largest banks in the country and has a 40% market share.
Westpac Outstanding Women Awards Westpac recognises numerous professional women each year who are doing exceptional work in several sectors of the Papua New Guinea economy with the
Westpac Outstanding Women Awards.
Banking Alliance for Women Westpac Pacific Banking is a member of the
Global Banking Alliance for Women, supporting initiatives in the Pacific to help women prosper and grow.
Reinventure Westpac has committed $150m to the venture capital group Reinventure with the objective to increase the impact of technology in financial markets. The Westpac-backed firm has invested in start-ups like
BrickX, OpenAgent and
CodeLingo. Reinventure is mandated to invest independently of Westpac, unlike venture capital strategies led by other Australian banks. ==Corporate responsibility==