The closure of the airspace left five million travellers stranded around the world, of which up to a million were British according to
ABTA. Several thousand passengers were stranded in Asia, the United States, and Australia. Disruption was greater than that after the
11 September attacks, for example: • The disruption had a significant effect on schools across the United Kingdom because it came at the end of the Easter Holidays and many pupils and teachers were among those stranded abroad. • Swedish and Norwegian charter tourists visiting Mallorca, Canary Islands, Cyprus, or Egypt were flown to Barcelona or Athens and then driven back to Sweden and Norway by bus (a total distance of ≈ from Athens to Oslo by road taking two and a half days without a break). • Around 600 Mexican middle-school students, ranging from 12 to 16 years old, who had attended a competition in England for foreign students and scheduled to return home on 18 April were stranded for almost a week. Some started to return to Mexico on 21 April and by 24 April most of them were already home. Stranded passengers were not necessarily given priority over new passengers for return flights.
British Airways told passengers in India and China that any free seats were being sold on the open market, and advised them to buy new tickets and seek reimbursement on return. In addition to being stranded, some travelers also encountered issues with their visas after arriving at destinations unexpectedly: • At
Brussels airport, 200 travelers from
Bangladesh were unable to leave the building without a
visa. • Passengers from
Kolkata headed for London on an
Air India flight were diverted to
Frankfurt, where they were unable to leave the airport to seek accommodation because they did not have visas for Germany. • A group of passengers from the United Kingdom were facing arrest in
Delhi over a breach of immigration laws, because they left the airport without visas. On 17 April the
UK Border Agency announced that it would make allowances for travellers who were unable to leave the UK and whose visas had expired, provided that evidence of travel reservations during the travel disruption was presented.
Belarus, Serbia,
Finland, and
Russia also eased visa formalities for affected passengers.
Alternative transport routes as travelers wait to purchase train tickets from the
Norwegian State Railways Passengers destined for countries where airspace was closed had to switch to other modes of transport, possibly via airports still open in
Portugal,
Morocco, and
Turkey to the east. Once inside Europe, many people tried to reach their final destination by train or road. People hired coaches, hire cars, and taxis while the train companies reported a large increase in passenger numbers.
Eurostar passenger trains were solidly booked, the
Eurotunnel car-carrying trains which run through the
Channel Tunnel were very busy, and additional services were scheduled. Travel conditions in France were compounded by an ongoing rail strike affecting long-distance trains. Most UK and Irish ferry routes were exceptionally busy and coach operator
Bus Éireann arranged extra
Eurolines services between Ireland and England via ferry. The websites Twitter and Facebook, as well as other sites like Roadsharing, were used to arrange alternative travel plans involving boats and ships, trains, and other forms of transportation such as cars, as well as to try to find rooms for the night in the cities where they were stuck. As an alternative to face-to-face business meetings,
videoconferencing was also used by the European Union, governments, and companies. Many people who had to travel, particularly those stranded while away from their home countries, faced large costs for unanticipated travel and accommodation at a time of scarcity. Some costs were covered by compensation from airlines and travel insurance, although there were many disputes over payments. Some people incurred large
taxicab fares over long distances, such as English actor
John Cleese, who took a taxi from
Oslo to
Brussels and paid €3,000 for the journey. On 18 April 2010,
UK Government ministers announced a plan for flights to land and take off in Spain, and to transport passengers by sea back to the United Kingdom. On 19 April, the cabinet crisis response committee (
COBRA) decided that
Royal Navy ships should be utilised to
repatriate stranded British travellers, in
Operation Cunningham.
HMS Ark Royal,
HMS Ocean, and
HMS Albion were deployed, but only Albion was directly involved in repatriation. After the disruption in
transatlantic flight, the
Cunard Line said its volume of calls inquiring about booking passage on its
ocean liner RMS Queen Mary 2 by stranded air passengers wishing to
cross by ship had tripled since the weekend of 16 April. ==Criticism of airspace closure==