Hemisphere database The company maintains a database of
call detail records of all telephone calls that have passed through its network since 1987. AT&T employees work at
High Intensity Drug Trafficking Area offices (operated by the
Office of National Drug Control Policy) in Los Angeles,
Atlanta, and
Houston so data can be quickly turned over to law enforcement agencies. Records are requested via an administrative subpoena, without the involvement of a court or grand jury.
Censorship In September 2007, AT&T changed its legal policy to state that "AT&T may immediately terminate or suspend all or a portion of your Service, any Member ID, electronic mail address, IP address, Universal Resource Locator or domain name used by you, without notice for conduct that AT&T believes ... (c) tends to damage the name or reputation of AT&T, or its parents, affiliates and subsidiaries." By October 10, 2007, AT&T had altered the terms and conditions for its Internet service to explicitly support freedom of expression by its subscribers, after an outcry claiming the company had given itself the right to censor its subscribers' transmissions.
Privacy controversy court filings The
US Department of Justice stated it would intervene in this lawsuit by means of
State Secrets Privilege. In July 2006, the United States District Court for the Northern District of California – in which the suit was filed – rejected a federal government motion to dismiss the case. The motion to dismiss, which invoked the State Secrets Privilege, had argued that any court review of the alleged partnership between the federal government and AT&T would harm national security. The case was immediately appealed to the Ninth Circuit. It was dismissed on June 3, 2009, citing retroactive legislation in the
Foreign Intelligence Surveillance Act. In May 2006,
USA Today reported that all international and domestic calling records had been handed over to the National Security Agency by AT&T, Verizon, SBC, and BellSouth for the purpose of creating a massive
calling database. The portions of the
new AT&T that had been part of SBC Communications before November 18, 2005, were not mentioned. On June 21, 2006, the
San Francisco Chronicle reported that AT&T had rewritten rules on its privacy policy. The policy, which took effect June 23, 2006, says that "AT&T – not customers – owns customers' confidential info and can use it 'to protect its legitimate business interests, safeguard others, or respond to legal process.'" On August 22, 2007, National Intelligence Director
Mike McConnell confirmed that AT&T was one of the telecommunications companies that assisted with the government's warrantless wire-tapping program on calls between foreign and domestic sources. On November 8, 2007, Mark Klein, a former AT&T technician, told
Keith Olbermann of
MSNBC that all Internet traffic passing over AT&T lines was copied into
a locked room at the company's San Francisco office – to which only employees with National Security Agency clearance had access. AT&T keeps for five to seven years a record of who text messages whom and the date and time, but not the content of the messages. AT&T has a one star
privacy rating from the Electronic Frontier Foundation.
Copyright enforcement In January 2008, reports emerged that the company planned to begin filtering all
Internet traffic which passed through its network for intellectual property violations. Media commentators speculated that if this plan was implemented, it would have led to a mass exodus of subscribers from AT&T, although Internet traffic of non-subscribers may have gone through the company's network anyway.
Discrimination against local public-access television channels In 2009 AT&T was accused by
community media groups of discriminating against local
public, educational, and government access (PEG) cable TV channels, by "impictions that will severely restrict the audience". According to Barbara Popovic, executive director of the Chicago public-access service
CAN-TV, the new AT&T
U-verse system forced all
Public-access television into a special menu system, denying normal functionality such as channel numbers, access to the standard
program guide, and DVR recording. These email addresses could be accessed without a protective password. Using a script, Goatse Security collected thousands of email addresses from AT&T. Goatse Security then disclosed around 114,000 of these emails to
Gawker Media, which published an article about the security flaw and disclosure in
Valleywag. In March 2024, AT&T confirmed the 2021 leak of contact information for over 7.6 million current users, as well as 65 million former ones. The leaked records may contain "full name, email address, mailing address, phone number, social security number, date of birth, AT&T account number and passcode". Multiple class-action lawsuits have been filed as a result of this. In July 2024, the company stated it experienced a new breach, the largest to date. The company is expected to notify around 110 million customers who were affected.
Accusations of enabling fraud In March 2012, the United States federal government announced a lawsuit against AT&T. The specific accusations state that AT&T "violated the False Claims Act by facilitating and seeking federal payment for IP Relay calls by international callers who were ineligible for the service and sought to use it for fraudulent purposes. The complaint alleges that, out of fears that fraudulent call volume would drop after the registration deadline, AT&T knowingly adopted a non-compliant registration system that did not verify whether the user was located within the United States. The complaint further contends that AT&T continued to employ this system even with the knowledge that it facilitated the use of IP Relay by fraudulent foreign callers, which accounted for up to 95 percent of AT&T's call volume. The government's complaint alleges that AT&T improperly billed the TRS Fund for reimbursement of these calls and received millions of dollars in federal payments as a result." In 2013, AT&T entered into a consent decree with the FCC and paid a total of $21.75 million.
Aaron Slator controversy On April 28, 2015, AT&T announced that it had fired Aaron Slator, President of Content and Advertising Sales, for sending text messages critics described as racist. African-American employee Knoyme King filed a $100 million defamation lawsuit against Slator. The day before that, protesters arrived at AT&T's headquarters in Dallas and its satellite offices in Los Angeles as well as at the home of CEO Randall Stephenson to protest alleged systemic racial policies. According to accounts, the protesters demanded that AT&T begin working with 100% black-owned media companies. On January 24, 2017, Slator sued AT&T in the
Los Angeles Superior Court, accusing the company of
defamation and wrongful termination. Slator had been involved in organizing AT&T's planned $48.5 billion acquisition of DirecTV since 2014, and he claimed that when news headlines speculated that his text messages could prevent the acquisition from going through, he was fired as a "scapegoat" by company executives. He also claimed that the executives had known about the text messages since at least late 2013, and had promised him at the time that he would not be fired for them. The company stood by its decision to terminate Slator.
Overcharging government agencies In 2020 AT&T paid out $48 million to settle a lawsuit with 30 government entities. The suit (under the California False Claims Act) related to contractual undertakings to provide services at "the lowest cost available". AT&T denied any wrongdoing in the matter.
One America News Network An investigative report by
Reuters in 2021 revealed that AT&T played a key role in creating, funding and sustaining
One America News Network (OAN), a
far-right TV network known for promoting
conspiracy theories. According to 2020 sworn testimony by an OAN accountant, 90% of OAN's revenue came from AT&T. According to OAN founder
Robert Herring Sr., AT&T wanted to create a conservative network to compete with
Fox News. Court documents showed OAN promised to "cast a positive light" on AT&T during newscasts. AT&T denied the allegations.
NAACP president
Derrick Johnson and comedian
John Oliver criticized AT&T for funding OAN.
Leaking data to Wall Street In March 2021 the
U.S. Securities and Exchange Commission (SEC) filed suit against AT&T and three of its executives for violating the
Fair Disclosure Rule against making selective disclosures of "material nonpublic information" to analysts and others. The SEC alleged that beginning in early 2016 these executives leaked key information to
Wall Street analysts to manipulate revenue forecasts for the company. In December 2022, without acknowledging any guilt, AT&T agreed to pay $6.25 million in fines to settle the lawsuit. The individual executives were also on the hook for $25,000 each.
Bribery to influence legislation In October 2022, AT&T agreed to pay a $23 million fine to resolve a federal criminal investigation into the company's efforts to unlawfully influence former Illinois Speaker of the House
Michael J. Madigan. Under a deferred prosecution with the
US Department of Justice, AT&T admitted that it arranged for payments to an ally of Madigan to influence Madigan's vote in 2017 on legislation that would eliminate AT&T's so-called "Carrier of Last Resort" obligation to provide landline telephone service to all Illinois residents, which was expected to save the company millions of dollars. Former AT&T Illinois President Paul La Schiazza, who is set to go on trial in September 2024 for the alleged bribery scheme, described AT&T's
quid pro quo relationship with Madigan in an email to an AT&T employee as "the friends and family plan." Municipalities reported that AT&T customers were unable to place calls to emergency services, even when using their phone's SOS capability. The blackout prompted the FBI and Department of Homeland Security to launch investigations into the possibility of a cyber attack being the cause of the blackout. AT&T later claimed that the cause was instead a poorly timed server update. Users were later compensated credit as a result of the outage. In March, the FCC opened an investigation into the outage. == Naming rights and sponsorships ==