Since December 1999, the company's identity and brand has become more widely recognized in the United States as the result of TV commercials featuring the Aflac Duck, who quacks the company's name with frustration to unsuspecting prospective policy holders. The duck concept and all of the commercials to date have been created by
Kaplan Thaler Group, an advertising agency based in New York City. Metzer Farms, a
Gonzales, California waterfowl and gamebird hatchery, supplied them with the initial ducklings that each grew into the famous duck. Struggling to come up with a concept to make the big but relatively obscure insurance company's name memorable, one of the agency's art directors stumbled upon the duck idea while walking around
Central Park at lunchtime uttering, "Aflac, Aflac." He soon realized how much the company's name sounded like a duck's quack. The Aflac Duck character has now starred in more than 30 commercials. In many of these commercials, character actor
Earl Billings also appears. The Aflac Duck is enshrined on Madison Avenue's Walk of Fame as one of America's Favorite Advertising Icons. From 2003 to 2006, when both
NASCAR on NBC and
NASCAR on TNT were scheduled to televise the second half of the Cup Series Season, they ran a 30-second segment in certain parts of each and every race they broadcast, called, "The Aflac Trivia Quiz". The segment would always begin when NASCAR on NBC-TNT Commentator/Cup Series Champion
Benny Parsons would segue the topics he would be talking about by saying, "Cue the Duck!" Celebrities have starred in the Aflac ads, including
Chevy Chase (2003);
Yogi Berra;
Yao Ming; future First Lady of the United States,
Melania Trump (2005);
NASCAR Cup Series driver
Carl Edwards (2008–2014); the United States
Olympic synchronized swimming team (2004); and
Wayne Newton playing at
Stardust Hotel and Casino for the 2003 commercial. The duck also appeared with
Bugs Bunny,
Daffy Duck,
Wile E. Coyote and the Road Runner, and
Rudolph the Red-Nosed Reindeer. In 2005, the company logo was changed to incorporate the duck. The first commercial using the new logo featured
Gilbert Gottfried at a pet store because the duck kept saying, "Aflac!" and he had to trade in the duck for a parrot, saying, "If you're hurt and can't work". After 11 years as the voice of the Aflac duck, Gottfried was dismissed on March 14, 2011, due to jokes on Gottfried's
Twitter account referencing the
Tōhoku earthquake and tsunami. The company's chief marketing officer stated that "Gilbert's recent comments about the crisis in Japan were lacking in humor, and certainly do not represent the thoughts and feelings of anyone at Aflac." On March 23, 2011, Aflac announced that the company was taking applications for the new voice of the Aflac Duck through QuackAflac.com until April 1. Commercials requesting the submissions, first aired in 2006 but updated, resemble a
silent movie. On April 26, 2011, it was announced that Daniel McKeague, a television advertising sales manager from
Hugo, Minnesota, would be the new voice of the Aflac duck. The first Aflac commercial featuring the duck's new voice aired on May 1, 2011. In 2017, an Aflac ad inserted an animated Aflac duck into the opening credits of the
DuckTales reboot. ==Corporate philanthropy and social responsibility==