The series is focused on passengers and flights originating out of
Southwest Airlines focus cities at
Baltimore-Washington International,
Chicago Midway,
Houston's Hobby Airport and
Los Angeles International. The series also follows customers in all types of moods and situations, and also takes a look at employees both on and off the job. The series is based on a non-fiction
British series of the same name. The British series followed the employees of
Britannia Airways in its first season and
easyJet in subsequent seasons. ==Cast==