There are a number of criticisms that have been made about the Cross City Tunnel (CCT), more so than for similar large capital works programs in Sydney, including the following: •
Disruption to traffic in the CBD not using the tunnel: The CCT attracted significant media attention, as many of the diversions put in place on the streets above caused increased traffic congestion and motorist confusion. Some resentment regarding surface road changes was expressed in the media. The disruption that generated the most complaints was the reduction of William Street to one general lane, and one bus lane in each direction, that exacerbated traffic flow. The bus lanes were converted to T2 transit lanes. On 6 December 2005 the head of the CCT said under oath that the company would not seek compensation if some of the controversial road changes were undone; but on 7 December that decision was reversed. •
Undisclosed contract conditions: It is generally thought that the NSW Government agreed to the lane reductions in William Street as part of the negotiations for the CCT contract. However, the government repeatedly refused to publicly table the contract, much to the dismay of the media and the NSW Auditor-General. A summary of the CCT contract was released, that contained details of additional possible road disruptions, with resultant increased traffic congestion for motorists not using the CCT. It was also revealed that 50 cents of the toll price is due to a $105 million payment that the operators had to make to the NSW Government for permission to build the tunnel. In late October 2005 after ongoing criticism, some contract terms were released to the public, but the government refused to release 3,000 pages of material. A few days after this, the head of the
Roads & Traffic Authority was dismissed for failing to disclose an amendment to the contract, which allowed the toll to be increased by 15 cents. In November 2005, the
Independent Commission Against Corruption (ICAC) was asked to investigate allegations that sensitive Cabinet documents were leaked to the CCT operator during negotiations. The ICAC found that the allegation was unsubstantiated. •
Misleading signage: There were complaints in the media after the opening of the CCT about deceptive signage indicating the tunnel was the only route from Sydney eastern suburbs to cross Sydney Harbour (in particular, via the
Sydney Harbour Tunnel). In response, the
NRMA motoring group published a route outlining how to reach the harbour crossings while avoiding the CCT. •
Toll applies in both directions: the toll for the CCT is charged in both directions, unlike other toll roads near the city centre, such as the
Sydney Harbour Bridge, the Sydney Harbour Tunnel, and the
Eastern Distributor, all of which only charge for travel in one direction. •
Price of the toll: The initial price of the toll for a one-way trip was $6.62 and $3.12 with a tag when exiting on Sir John Young Crescent/Eastern Distributor, and $5.35 without. Some would say this is a high price for a short journey when a slightly slower but free alternative is available.
Joe Tripodi, at the time Minister for Roads, pressured the CCT operators to reduce the toll, but admitted he cannot force them to do this. The CCT operators had previously ruled out a toll reduction. Additionally, the price of the toll is automatically increased by the CPI each quarter, whereas other tolls are usually increased less frequently, but in neat increments of 50 cents. •
No cash payment, and higher price for drivers without an E-Tag: The CCT was the first cashless motorway in Sydney. Drivers who did not have an E-Tag and who used the tunnel had to phone the CCT operators or go the CCT website after their journey, and pay the toll, plus an additional $2.50 administration fee. Those who didn't do this received two warning letters, then a $130 fine. All other tolled roads/bridges in Sydney have subsequently adopted this model of operation. •
Concerns about exhaust fumes from the tunnel: After opening, the CCT proved to be quite poorly ventilated for the expected number of vehicles, and even for the much lower number of vehicles using it. Currently air is released from the CCT via the single ventilation stack located between the existing Western Distributor viaducts above the eastern side of
Darling Harbour. There is general unease in Sydney about exhaust stacks from any motorway, after reports in the media about people living near motorway exhaust stacks experiencing health problems. However, since the opening of the CCT there was almost no discussion of this topic, with most of the focus directed towards the issues listed above, together with general concerns regarding
Public Private Partnerships (or PPPs). One of the tunnel's major shortcomings is the fact that traffic is forced straight onto suburban roads at both ends, creating additional traffic congestion at these locations. This is likely to be rectified at the Western end when construction of the
M4 East Tunnels and the
Rozelle Interchange are completed in 2023. In September 2005, as part of the media attention surrounding these criticisms, a local newspaper commissioned an audit of the usage of the tollway by independent surveyors who found that on a single day, around 21,000 vehicles had used the tunnel. (along with the
M2 Hills Motorway) due to a lack of agreement on a system for passing of the details to the RTA. The Cross City Motorway subsequently promised that toll evaders will be pursued. ==See also==