Immediately following the derailment, Norfolk Southern implemented a new six-point safety plan based on recommendations from an independent safety consultant. On February 14, DeWine told reporters that he was not seeing any problems in the area after the controlled release of chemicals and that
President Joe Biden had offered federal assistance but DeWine said that no further assistance was necessary. A
town hall meeting was held on February 15 between residents and local, state, and federal officials. Norfolk Southern representatives declined to attend due to a perceived physical threat. Some residents expressed distrust in the company and government. In late February 2023, Norfolk Southern CEO Alan Shaw visited East Palestine and spoke with local officials, first responders and NS employees residing in the region. He promised that Norfolk Southern is “…here to stay” until East Palestine is “…made whole.” On February 16, DeWine released a statement saying after speaking with the White House, he requested more aid from the
U.S. Department of Health and Human Services (HHS), the
Health and Emergency Response Team (HERT), and the
Centers for Disease Control and Prevention (CDC). DeWine also said his office had been informed by the
Federal Emergency Management Agency (FEMA) that it was not eligible for FEMA assistance. He said during a press conference on February 17, "Although FEMA is synonymous with disaster support, they're most typically involved with disasters where there is tremendous home or property damage," such as tornadoes, flooding, or hurricanes. Biden's spokesperson said FEMA was supporting the other agencies which were better matched to this type of disaster. On February 16,
Sherrod Brown, senior senator of Ohio, visited East Palestine, met with EPA Head Regan and met with residents and first responders. He sent a letter to Governor DeWine, asking him to declare a state of emergency and to seek full federal support in cleanup efforts. He also sent letters to the NTSB and the EPA, calling on them to investigate the accident and to provide assistance in the area. On the following Sunday, February 19, when interviewed, Brown said that residents were "right to be skeptical". He said that Norfolk Southern should go beyond giving a $1,000 payment to every resident in the city. Brown said that the company should abide by its pledge to "make everybody whole". On February 16, the
Environmental Protection Agency administrator
Michael S. Regan visited the scene to provide assistance. The EPA faced criticism for delays in testing for
dioxins following the derailment. As of October 2023, Norfolk Southern has removed more than 167,000 tons of contaminated soil and more than 39 million gallons of tainted water from the derailment site. On October 26, the EPA announced that major cleanup activities were completed. The EPA said soil confirmation sampling will continue to ensure all contaminants are gone. Norfolk Southern will continue to conduct additional cleanup and investigations at two creeks that run through East Palestine. Health teams from the CDC and HHS were expected to arrive as early as February 20. Former President
Donald Trump visited East Palestine on February 22, giving a speech half a mile away from the wreckage in which he criticized the federal response to the disaster and offered relief. Trump provided thousands of bottles of "Trump Spring Water" for the community, walked through East Palestine, flanked by his son
Donald Trump Jr. and Ohio Senator (future
Vice President to Donald Trump)
JD Vance, and then visited a local
McDonald's to purchase food for the
first responders. On the evening of February 22, Governor DeWine, EPA Administrator Regan and Norfolk Southern CEO
Alan Shaw appeared at a
CNN town hall in East Palestine. Shaw apologized to the community's residents. "I'm terribly sorry for what has happened to your community." He added, "I want you to know that Norfolk Southern is here, and we're going to stay here. And we're going to make this right."
Giant Eagle announced on February 22, they would temporarily suspend the sale and product distribution of
Salineville, Ohio sourced spring water. Spokesperson Dan Donovan, said, "[the company is] operating out of an abundance of caution," also mentioning, "[their water comes from] a protected spring located at a higher elevation than East Palestine and is not near groundwater sources directly impacted by the incident," adding that, "A third-party lab has been testing Salineville's raw water sources and finished products and "has not found any evidence" that the water was negatively impacted by the derailment." On February 27, Senator Brown made a return trip to East Palestine, held a town hall and met with residents and business owners. In a press briefing afterward he promoted additional regulations for railcars to ensure that this sort of accident would not recur. He added, "I want to see rail safety legislation passed in the next few weeks." On March 5, 2023, a local music group, The Conkle Brothers, partnered with the Brightside Project (a non-profit in
Salem, Ohio), to put on a local music benefit for the residents of East Palestine featuring 20 local musicians and raising over $7,000. Norfolk Southern has hired around 1,600 new employees over two years, including many conductors and engineers. The company has begun installing additional hot-box detectors, which can detect the kind of malfunction that led to the accident, including detectors on each side of East Palestine. The increased emphasis on safety has resulted in a 40% decrease in main line derailments in 2023.
Lawsuits and compensation On February 8, affected businesses and residents filed three
class action lawsuits against Norfolk Southern Railway. One demands the company to pay for the medical screenings and treatments of people living within a radius of the derailment. Norfolk Southern Railway offered payments to locals to "cover costs related to the evacuation". Some residents expressed concerns that taking these payouts would limit their ability to join future legal actions. On February 4, Norfolk Southern donated to the Red Cross to support its efforts in East Palestine. On February 14, the company pledged a "community support fund", and free chemical testing of air, water, and soil. On February 16, the support fund was increased to . On February 21, the EPA ordered Norfolk Southern to find and clean contaminated water and soil, and to pay for the EPA's own cleaning efforts. Norfolk Southern continues to backfill in excavated areas and assess chemical contamination in the area's creeks. Regional EPA administrator Debra Shore and Norfolk Southern's CEO Alan Shaw have promised to ensure all the contamination is gone before finishing the cleanup. The following week,
Ohio Attorney General Dave Yost filed a 58-count civil lawsuit against Norfolk Southern. On March 30, the
United States Department of Justice sued Norfolk Southern on behalf of the
Environmental Protection Agency, accusing the company of polluting waterways in violation of the
Clean Water Act, and seeking the company to cover the cost of the cleanup fully. In May 2023, Norfolk Southern announced compensation plans for homeowners whose homes lost value near the 2023 derailment in East Palestine, Ohio. The program applies to parts of Ohio and Pennsylvania near the derailment site and applies to those with homes on the market, future listings or sold since February 3. In August 2023, NS announced that they are investing $500,000 into East Palestine's economy. The money will be used to hire a professional economic development consultant, who will help put in place plans to grow the area's economy. The focus of the economic recovery will include rejuvenating downtown, filling empty storefronts, and attracting new manufacturing companies to the area. One year after the incident, Norfolk Southern has committed more than $100 million to East Palestine, including $25 million for a regional safety training center and $25 million in planned improvements to East Palestine's park. The company has also paid $21 million directly to residents. As of January 2024, the railroad's costs related to the derailment were $1.1 billion, with $101 million in insurance payments issued. Norfolk Southern is set to end relocation assistance for families living within a mile of the site of the derailment by February 9, 2024. According to
The Columbus Dispatch, families attempting to obtain the financial assistance through the company have described a "complex process that they found exhausting and arbitrary." In March 2024, US District Judge (
Northern District of Ohio)
John R. Adams ruled that the cleanup for the derailment is the sole responsibility of Norfolk Southern, negating the railroad's claim that the chemical manufacturer, OxyVinyls and the rail car company, GATX, should bear equal culpability for the removal of the dangerous chemicals. The company agreed in April 2024 to pay $600 million to settle the class-action lawsuit. It provides payment for personal injuries in a 10-mile radius and compensation for disruption for residents and businesses within a 20-mile radius. In May 2024, Norfolk Southern agreed to spend $310 million as a settlement for its part in the East Palestine derailment accident that streamed dangerous chemicals into the water table, nearby rivers and waterways. Attorneys for a dissident resident filed an appeal to the judge’s decision, estimating that payments might be delayed six to 12 months, and might be postponed even longer if the appeal were argued up to the
US Supreme Court.
NTSB board meeting and findings In June 2024, at a meeting of the NTSB board in East Palestine, the board was presented with findings on the derailment and its consequences. NTSB members voted unanimously to accept the findings and announced a final report would be issued in the near future. The board did proclaim that Norfolk Southern's decision to release and burn toxic chemicals was “misguided” and that NS had “…misinterpreted and disregarded…” evidence in deciding to perform the release and burn operation. The Chair of the NTSB board,
Jennifer Homendy accused Norfolk Southern of threatening the NTSB board, attempting to manufacture evidence and withholding documents from the investigation. She called the company's activity "unconscionable" and "reprehensible". She then recounted a series of “inappropriate” and “unethical” actions including hiring a private lab to test the vinyl chloride, presenting “a threat” to the board and inviting the five-member board to confer personally with the railway on the day prior to the formal NTSB board meeting. Norfolk Southern said its decisions and actions were made in the safety interests of first responders and the community.
Federal Railroad Administration safety culture assessment In August 2023, the Federal Railroad Administration (FRA) issued a report known as a safety culture assessment about operations at Norfolk Southern. Parts of the assessment make references to the East Palestine derailment. This incident raised concerns among federal officials about Norfolk Southern’s handling of hazardous materials and prompted a regulatory response from the U.S. Department of Transportation (DOT) and the FRA. Following the derailment,
U.S. Transportation Secretary Pete Buttigieg issued a Call-to-Action, urging improvements in rail safety and stricter regulations for high-hazard flammable trains (HHFTs). The FRA assessment identified several contributing factors, including deficiencies in Norfolk Southern’s processes for handling and analyzing data from wayside detectors, which are critical for identifying mechanical issues like overheated bearings. The report also noted inaccuracies in train documentation, which could hinder emergency response efforts in incidents involving hazardous materials. The FRA’s major concerns about Norfolk Southern are its safety culture, inadequate communication, inconsistent procedures, and a focus on meeting minimum safety standards rather than proactive improvement.
Community impact Two years later, trains carrying hazardous materials, including vinyl chloride and butyl acrylate, still pass through the town frequently, according to NPR. On average, a Norfolk Southern train with at least one car marked as carrying hazardous materials passes the derailment site a minimum of 10 times a day. Despite efforts to improve safety and provide support, tensions persist among residents regarding long-term health concerns and settlements, according to the
Howard Center for Investigative Journalism. == Inquiry and cause ==