Layout Platform 1 is at the east end and platform 15 is located at the west end of the station; platforms 16 and 17 are directly underneath the station's high level platforms. Platforms 1 and 2 are usually used by longer distance cross-border services operated by
Avanti West Coast,
TransPennine Express and
CrossCountry, while platforms 3 to 6 are used mainly by services to Lanark, Edinburgh, East Kilbride, Barrhead, Kilmarnock, Carlisle, Girvan, and Stranraer. Platforms 7–10 are used by services which operate along the Cathcart Circle and also Neilston and Newton, but other services are known to use them as well. Platforms 11–15 are used mostly by services to Ayr, Largs, Ardrossan, Gourock, Wemyss Bay and Paisley Canal. Platform 11 is used as a relief platform for Avanti West Coast services if platforms 1 or 2 cannot be used. All of the high level platforms are divided into three sections: front, middle and rear; these are used when two or three trains are occupying the same platform.
2009–2010 expansion To accommodate the cancelled
Glasgow Airport Rail Link plans, the platforms were renumbered. Platform 11a (the previous West Bank Siding, on the bridge over the Clyde) was renumbered 12, whilst 12 & 13 were renumbered 14 & 15 respectively. In September 2009 the former platform-level car park and passenger drop-off area was taken out of use and the platform over the Clyde (recently renumbered 12) was removed. Two new platforms were created between 11 and 14, being brought into use in May 2010. There is no plan to replace indoor parking or passenger drop-off within Central station. The existing multi-storey parking facility on Oswald Street and on-street parking surrounding Central station remain, with passenger drop-off having moved to surrounding streets. During
Cyclone Bodil in December 2013, the glass roof of the station was broken by flying debris.
Barriers Automatic ticket barriers were installed at Glasgow Central and three other city-centre stations from 2011 as part of a crackdown on fare-dodging to increase ticket revenue. This follows barriers being erected at Queen Street station in 2004, ending ScotRail's open stations policy under which staffed and previous
yellow ticket automatic barriers had been scrapped during the 1980s to encourage more passengers; tickets were checked on trains instead. ScotRail finalised negotiations with Network Rail over the project in June 2010, with the project completed in February 2012, covering High Level Platforms 3 to 15 and Low Level Platforms 16 and 17. Platforms 1 and 2 were left without barriers, as they are mostly used by long-distance express services with a high proportion of passengers carrying heavy luggage.
Recent developments In November 2023, Network Rail renewed the concourse departure screens, replacing the 2005 style boards. The new ones were similar to the screens at Glasgow Queen Street. The concourse is due to receive minor refurbishment which will be carried out between late 2023 and late 2024. This work will create better retail space, a new multi faith room and a relocated station reception. Low Level platforms 16 and 17 will be refreshed, similar to the works carried out at
Anderston in 2022.
2026 fire On 8 March 2026, a
major fire broke out in a vape shop in an adjoining five-storey building on Union Street, leading to a partial building collapse and severely disrupting rail service at the station. Senior fire officer David Farries and council leader
Susan Aitken both credited firefighters with preventing the fire spreading to the station and the
Grand Central Hotel. ==Features==