During the early 2020s, the incumbent operator of the TransPennine Express franchise,
FirstGroup's
TransPennine Express, suffered severe disruption of its services, which was largely attributable to events such as the
COVID-19 pandemic and the
2022–2023 United Kingdom railway strikes. On 11 May 2023, following numerous cancellations and service disruptions, the
Department for Transport (DfT) announced that First Group's contract to operate the franchise would not be renewed and, as a result, TPE would cease operations on 28 May 2023. In its place, operations were taken over by
operator of last resort (OLR) TransPennine Trains.
Performance The performance of TransPennine Trains has been criticised, being amongst the least punctual train operators during 2023, with an on-time performance of 47.7% between April 2023 and March 2024, which resulted in 311,070 delay compensation claims. In October 2023, the operator announced that it would be temporarily cutting services from 320 services per day to 300, reducing off-peak trains between the cities of
Leeds and
Manchester, with the goal of improving both punctuality and reliability. TransPennine Trains' managing director, Chris Jackson, stated that this move allowed for greater driver training and helped to stabilise the timetable, and that the operator would reintroduce the full timetable by December 2024 at the latest. Shortly thereafter, the company released a new timetable comparison tool to aid customers in interpreting the service levels and changes enacted.
Industrial action During early December 2023, TransPennine Trains' services were disrupted by
industrial action as the train drivers belonging to the
Associated Society of Locomotive Engineers and Firemen (ASLEF)
trade union implemented a ban on
overtime and a series of rolling strikes. That same month, the operator reinstated direct train services between and for the first time in 50 years; this service change was facilitated by recent infrastructure improvement work undertaken as part of the
Transpennine Route Upgrade (TRU). ==Services==