Fire and special services Firefighting, rescue and other emergency services are undertaken by the three operational commands - Hong Kong (including marine and off-shore islands), Kowloon and the New Territories. There are 84
fire stations across Hong Kong's three operational commands. In 2004, they responded to 35,092 fire calls and 20,059 special service calls. This had risen to 37,828 fire calls and 39,320 special service calls in 2024. Careless handling or disposal of cigarette butts, matches and candles remained the major causes of fires, followed by incidents involving the preparation of food and electrical faults. Fires claimed nine lives and left 451 injured in 2004. Of the injured, 46 were Fire Services personnel. Special service calls cover a wide range of incidents, including traffic and industrial accidents, gas leakages, landslides, flooding, house collapses, suicide attempts and malfunctioning lifts. In 2004, 717 people died and 1,995 others were injured in such incidents. One of the dead and 16 of the injured were Fire Services personnel. The department has 835 operational appliances and vehicles fitted with up-to-date fire-fighting and rescue equipment. The first-line appliances, basically comprising major pumps, hydraulic platforms, light rescue units and turntable ladders/snorkels, are supported where necessary by other special appliances/equipment. A fleet of 12 fireboats, including two command boats, one diving support vessel and two diving support speedboats provide fire protection and rescue services within Hong Kong.
Ambulance services mobile casualty treatment unit The
Ambulance Command operates from 42 depots with 2,350 uniformed staff. The services fleet consists of 536 vehicles, including four village ambulances, four mobile casualty treatment centres and paramedic motorcycles. All motorcycles and ambulances are equipped with paramedic facilities to provide paramedic care. In 2024, the Command responded to 823,655 calls, attending to a total of 521,127 patients or casualties to hospitals/clinics, or an average of 1,575 calls a day. There were 106 cases of ambulance personnel sustaining injury whilst on active duty in 2004. Front-line firemen are also trained as first-responders to provide basic life support to casualties and patients before the arrival of an ambulance crew. First-responders are available in all fire stations. Non emergency transfers are also provided by the FSD Ambulance Command. Starting in 2024, a specialist Critical Care and Infection Control ambulance was introduced into service to transfer acute patients or patients with infectious diseases.
Communications The Fire Services Communication Centre (FSCC) is equipped with a computerised mobilising system for the efficient and effective mobilising of fire-fighting and ambulance resources for fires and emergencies. It is linked to all fire stations, ambulance depots and fireboat stations for dispatch of resources. The FSCC, staffed around the clock, also caters for receipt of complaints and enquiries of fire hazards and
dangerous goods. During major incidents, it acts as a co-ordinator for government departments and public utilities. The FSCC has five Mobile Command Units which serve as on-scene command and control centres in major incidents. The Third Generation Mobilising System came into operation in phases starting in the first quarter of 2005. The system's objective is to further enhance the capability and efficiency in mobilisation and communications to meet anticipated growth of emergency calls over the next decade. Since 2011, dispatchers are able to give post-dispatch advice to callers whilst they are waiting for an ambulance or fire appliance to attend. This allows callers to provide timely and appropriate first aid and stabilise time-critical patients.
Licensing and certification The Licensing and Certification Command enforces fire safety regulations and policies, and processes the registration of fire service installation contractors. The Policy Division deals mainly with the formulation of guidelines on fire protection matters, prosecutions, research and approval of portable fire-fighting equipment and gas cylinders. The Dangerous Goods Division is responsible for the licensing of dangerous goods stores and vehicles, and timber stores. The Fire Service Installations Division and Ventilation Division are responsible for inspecting fire service installations and ventilating systems in buildings respectively. The two regional offices - the Hong Kong and Kowloon West and the New Territories and Kowloon East - are responsible for advising other government authorities on the fire safety measures for the purposes of licensing/registering various types of premises. Officers of the Command are seconded to the Home Affairs Department to inspect hotels, guesthouses, private clubs and
bedspace apartments, and formulate fire safety requirements on these premises; whereas some are seconded to the Social Welfare Department to advise on fire protection measures in residential care homes for the elderly.
Fire safety The Fire Safety Command assists and advises the public on fire protection measures with the aim of enhancing their fire safety awareness. The Community Relations Division is responsible for promoting fire safety and co-ordinating with other government departments and District Fire Safety Committees in stepping up fire prevention publicity. To promote fire safety awareness at district levels, the Division works closely with local fire stations in organising fire safety talks, seminars, exhibitions, fire drills and training of
Fire Safety Ambassadors, who are volunteers from various sectors of the community to raise awareness of fire safety. The Commercial Buildings and Premises Division enforces the Fire Safety (Commercial Premises) Ordinance for upgrading fire safety measures in prescribed commercial premises (i.e. supermarkets, department stores, shopping arcades, banks, jewelry or goldsmith premises and off-course betting centres) and specified commercial buildings (i.e. commercial buildings constructed or the plans of building works of which first submitted to the Building Authority for approval on or before 1 March 1987). A Building Safety Loan Scheme has also been established to provide financial assistance to owners of such premises and buildings to upgrade the fire safety measures where necessary. Pending implementation of the Fire Safety (Buildings) Ordinance, the Building Improvement and Support Division continues to inspect old private composite and domestic buildings with a view to enhancing fire safety and advising owners and occupiers concerned on the improved standards to be required. The Fire Service Installation Task Force inspects fire service installations in buildings, handles complaints regarding building fire service installations and monitors the performance of registered fire service installation contractors. The Railway Development Strategy Division scrutinises fire safety strategies and processes building plans of new railway infrastructure projects. It also carries out acceptance tests of fire service installations on completion of those projects. The Theme Park Projects Division formulates fire safety requirements for buildings and other supporting infrastructures in the Hong Kong Disneyland theme park in Penny's Bay. It also carries out acceptance tests on fire service installations upon completion of these works.
Administration and logistic support The Headquarters Command offers policy, planning, management and logistic support to the operational commands. It also oversees the operation of Fire Services Communication Centre, Airport Fire Contingent, Fire Services Training School, recruitment and examination, workshops and transport, stores and supplies, diving service, physical training, information and publicity matters, staff welfare and statistics. The Administration Division, staffed by civilians, deals with departmental establishment, personnel, finance, appointments, general matters, staff relations, audit and translation service.
Airport fire contingent The primary role of the contingent is to provide rescue and fire fighting coverage for
Hong Kong International Airport. The contingent, which comprises 4 fire stations (North, South, East and Central) and two sea rescue berths (east and west ends of Chep Lap Kok) at strategic locations on the airport platform, ==Training==