Critical reception The film has an 88% approval rating on the
review aggregator website
Rotten Tomatoes. It was selected as a
New York Times "Critic's Pick," with Calum Marsh praising
Glitch as "slyer and smarter than some of its paint-by-numbers dramatized contemporaries," and describing the film as a "smart, briskly funny documentary." Nate Adams of
The Only Critic called the documentary "terrific" and "a must-see." In his review, Adams wrote, "Director Salima Koroma has assembled a nice parade of familiar faces within the tech sector to offer valuable logistics and understanding that paved the way for HQ’s massive blow-up and eventual death." Nick Schager, the Entertainment Critic for
The Daily Beast called the documentary "entertaining." In his review, Schager wrote, "The cautionary tale is a familiar one. But it’s told with enough flashy verve and humor, along with a gossipy bombshell audio recording, to play as a breezy non-fiction look back at a phenom that had its 15 minutes—or, at least, enough time to get through an evening’s worth of quiz questions—in the smartphone spotlight."
Doctored Evidence In August 2023, it was revealed that
Glitch included a doctored email attributed to HQ Trivia co-founder
Rus Yusupov. The email, presented as primary evidence of Yusupov's alleged interference with media coverage, was proven to have been altered. The original email, provided by Yusupov's lawyers, showed no such interference, contradicting the film's claims. Following this discovery, Warner Bros. Discovery removed the documentary from its Max streaming platform. Neither the filmmakers nor CNN Films commented on the matter, leaving questions about the integrity of the production unresolved. raised concerns over CNN Films' ethical practices, revealed Scott Rogowsky's close collaboration with the network, and said that “Scott and other employees are not objective storytellers.”
Biased nature The biased nature of the documentary has drawn criticism, particularly for the way Scott Rogowsky's influence appears to shape the narrative. The film is described as "Quiz Daddy’s show," where the former host portrays himself as a hero who tried to mitigate the damage done by the feud between co-founders Rus Yusupov and Colin Kroll. Rogowsky's version of events is guided by his own interests, and his unreliability as a narrator becomes apparent when viewed alongside other sources. As Claire Spellberg Lustig writes, "Glitch is guided by Rogowsky's version of events, but it's difficult to read his heroic retelling as anything other than an attempt to depict himself in the best possible light" and cautioned that "Max subscribers should be mindful of the underlying narrative and all that's been excluded from it."
Omission of key perspectives The documentary has been criticized for omitting key perspectives from its narrative. Sarah Pribis, who hosted HQ Trivia for over a year, expressed her concerns through a "TikTokumentary," detailing the toxic environment and sexism she experienced at the company. Pribis's voice was notably absent from the film, leading her to question "whose narrative they're telling and what pieces they're choosing to leave out." The film's director, Salima Koroma, stated that "Pribis was brought in for a pre-interview during filming—it’s just that her story didn't make it into the final product."
Plagiarism claims On February 10, 2023, Alyssa Bereznak wrote a Twitter thread about similarities of title, sources, artwork, and themes between her podcast and the trailer for
Glitch: The Rise & Fall of HQ Trivia. She also said Koroma called her prior to the release of the documentary to ask questions about the HQ story. According to an interview Bereznak gave
Rolling Stone, "the trailer flagged a ton of narrative similarities between the documentary and her podcast, something she thinks she should have been credited for." == References ==