Ross began her professional career as a designer. After college she launched a jewelry design business in 1978 called Small Wonders. Until the mid-‘80s, Ross worked as a designer for
Avon Products Inc. She oversaw product development for
Swatch Watch and worked as an accessories designer for
Liz Claiborne before moving on to direct design and product development for Outlook Eyewear (
Bausch and Lomb),
Coach, and
Calvin Klein. During Ross's tenure at
Mattel (1998 to 2004) as senior vice president of worldwide product design & brand image for The Girls Division, she was charged with developing a new toy for the pre-teen girls segment. Ross conceived of an experiment in multi-disciplinary design dubbed “Project Platypus”, which resulted in Mattel's highly successful
Ello Creation System. Whilst at Mattel, Ross also failed to see the shift in consumer preferences of the "tween" segment: i.e. girls between the age of 9 to 12 years old. This caused a U.S. toy company named MGA Entertainment Inc. to launch a competitive series of dolls named Bratz. After the introduction of Bratz in 2001, sales of Barbie declined rapidly, whereby Bratz outsold Barbie for the first time in December 2003. From that moment, Bratz became had number one marketshare position. As a consequence of the significant drop in sales of Barbie, Mattel had to take drastic measures to be able to further lose marketshare. Ross left Mattel just after Barbie lost its number one market position. After leaving Mattel, Ross joined the
Gap Inc. as executive VP of product design & development for
Old Navy from 2004 to 2007. While there, Ross created an in-house blog called "Culture Feed" with insight culled from the Internet and curated by trend-hunter Jody Turner. She left to become Senior VP and chief creative officer for the
Disney Stores of America (owned by the Children's Place), a position she held for one year before returning to the
Gap Inc. in 2008. As executive vice president of marketing for the
Gap Inc. Ross was responsible for the launch of the 1969 denim line of jeans. In July 2011, Ross joined Art.com where she served as chief marketing officer until her move to
Google X in 2014. At
Salone Internazionale del Mobile di Milano in April 2019, Ross led the Google Hardware Design Studio in building A Space for Being: a 6000 square foot installation based on the concepts of
neuroaesthetics. The exhibit was created in partnership with Reddymade Architecture,
Susan Magsamen and the International Arts + Mind Lab at Johns Hopkins University, and Muuto Furniture Design. == Jewelry ==