Manuel is a well-meaning but dim, disorganised, and constantly confused Spanish waiter from
Barcelona with a limited grasp of the
English language and customs. He is constantly verbally and physically assaulted by his boss, and often used as a scapegoat for the various disasters that befall the hotel – even when they are not his fault. He is afraid of
Basil's quick temper and violent assaults, yet often expresses his appreciation for being given the position. On the other hand, whenever Manuel appears sad, Basil is depicted attempting to cheer him up, and even kisses him on the forehead for his aid in ejecting a particularly abusive guest, indicating that he holds at least
some loyalty to Manuel.
Sybil also appears to hold Manuel in low esteem, dryly remarking, "It'd be quicker to train a monkey." Despite this, she does show considerably more loyalty to him than Basil, as she stands up for him in "
Basil the Rat". When told by either Basil, Sybil or
Polly what to do, he frequently answers
"Sí" ("Yes"), or
"¿Qué?" ("What?") or
"¿Cómo?" (a more polite way of "What?"), which once led to a particularly harebrained guest (Mrs. Richards) believing Basil's name to be "C. K. Watt". By the time of the second series, Manuel's English is shown to have improved, while still limited. Basil hired Manuel because he was very cheap labour. Basil's excuse for everything Manuel does wrong is "he's from Barcelona", an excuse that Sybil and even Manuel himself once resorted to. Manuel is good friends with Polly, who can communicate best with him (Basil claims to have learnt "classical Spanish", whereas Polly speaks the actual language) and often uses him as a model for her sketches. Basil also suggests she take him to the local ice rink in "Basil the Rat". He is known for his passionate patriotism, amplified in "
The Anniversary" when he tries to make Terry the chef let him cook a seafood
paella to his mother's
recipe. Manuel has a large family in Spain, mentioning in "
The Wedding Party" that he has five brothers and four sisters. During the episode "Basil the Rat", Manuel acquires a
common rat while under the impression that it is a
Siberian hamster, and names it Basil, after his boss. He becomes very emotionally attached to the rat, and even threatens to leave Fawlty Towers altogether if Basil and Sybil dispose of it, to which Basil immediately responds, "Well, goodbye." The episode also highlights the fact that Manuel is rather dim even without the language barrier, as he lets the rat out of its cage for some exercise (which leads to the rat ending up loose in the hotel), manages to spell "Spleep" from S-L-E-E-P, and pronounces
cholesterol as "costellorol", even though the two words are quite similar in English and Spanish (colesterol). ==Origins==