The following codes are not generally dialable from international points, but used in domestic dialling: •
000 – Emergency (Police, Fire, Ambulance) •
106 –
TTY emergency (for the hearing-impaired) • 11 – Community services • 1100 – Before You Dig Australia (to prevent inadvertent damage to underground cables or infrastructure) •
112 – Alternative access to Emergency Services (Police, Fire, Ambulance; diallable from GSM mobile phones only) • 119x – Information services (e.g.
1194 was time and
1196 was weather (both disabled from 1 October 2019)) • 12 – Network services • 1221 – International faults reporting service • 1222 – Call costs and enquiries service • 1223 – Directory assistance • 1225 – International directory assistance • 123x – Premium operator services (e.g.
1234 is Sensis personal assistance) • 124xx – Other operator services (e.g.
12456 is Sensis Call Connect) • 125xxx – Telstra mobile services (e.g.
125111 is Telstra mobile customer service) • 1268x,
1268 xxxx and
1268 xxx xxx – Internal network services • 127 – Testing numbers (e.g.
12722123 reads your number from a Telstra line,
12723123 reads your number for an Optus line) (length varies), dial
12722199 then hang up and the call is returned by the exchange (used to test handset functionality) • 1282 – Call information service • 128xx – Call information service • 13 xx xx and
1300 xxx xxx – "Local Rate" calls, except for VoIP and mobile phone users • 1345 xxxx – Local rate calls (only used for back-to-base monitored alarm systems) • 14xx – Carrier override prefixes (e.g.
1411 is the override prefix for the Telstra network; see below for details) • 180 xxxx and
1800 xxx xxx – FreeCall • 183x – Caller identification override prefixes (
1831 blocks caller-id sending while
1832 unblocks caller-id sending) • 188 xxxx – Premium SMS (since moved to
19 range) • 189 xx – Calling card service • 19 xx xx and
19xx xxxx – Premium SMS • 190x xxx xxx – Premium rate services (usually 1902 and 1900) Some notes: • These numbers do not have a Trunk Access Code prefix (
0). • The
106 number is believed to be the first nationwide TTY emergency service in the world. •
13 xx xx,
1300 xxx xxx and
1800 xxx xxx numbers can provide source-based routing, used by organisations such as pizza chains that advertise one number nationwide that connects customers to their nearest store. • Virtually all FreeCall numbers in use are
1800 xxx xxx, though some organisations do use the shorter 7-digit version. • Some of these numbers
are dialable from locations outside Australia. It is up to the individual owner to set this up correctly (for
13 and
18 numbers at least) (e.g.
+61 13x xxx) •
911 will
not re-route to triple zero as the prefix
911x has been allocated to landlines under the current numbering plan.
911 may redirect to
000 when using a mobile phone, like
112, but it is not encouraged as knowledge of these numbers causes confusion
Emergency services numbers (000, 106, 112) 000 is the primary
emergency telephone number in Australia. in Australia has led to the potential for confusion over which number to call in an emergency. As a secondary emergency number, 112 is not guaranteed to work from all technologies; most notably, it does not work from landlines. In order to encourage use of 000, mobile telephones imported commercially into Australia are required to be programmed to treat 000 in the same fashion as 112 (i.e. dialling with key lock enabled, use of any carrier, preferential routing, etc.). On older or privately imported (e.g. roaming from another country) telephones, 000 may not receive such preferential treatment.
Local Rate and FreeCall numbers (13, 180) Australia uses the free call prefix
1800 for 10-digit freecall numbers. This is similar to the prefix
1–800 in the
North American Numbering Plan, but
1800 in Australia is a "virtual area code". Prior to the introduction of 8-digit numbers, the free call code was
008. There are also seven-digit freecall numbers beginning with
180–the only numbers currently allocated begin with
1802. The
13 and
1300 numbers are known as Local Rate Numbers or SmartNumbers. They are also known as priority 13, and priority 1300 numbers. These work across large areas (potentially the whole of Australia) and charge the caller only a low cost, routing the call to the appropriate place in a given area. For example, a company could have the number
139999 and have the telephone company set it up so that calls made in Melbourne would route to their Melbourne number, calls made in Brisbane to their Brisbane number, and calls made anywhere else in Australia route to their Sydney number, all at a local charge cost to the caller.
13 numbers were not available before the introduction of the current 8-digit local numbering plan. Businesses looking for local callers tend to connect to a "1300" number. Note that these numbers are called "Local Rate" and not "Local" numbers, so do not necessarily cost the same as a local call: Indeed, many (landline and mobile) phone plans do not even include them in the "included" credit and/or charge them at a higher rate than "normal" numbers. Though promoted as "local call rate" calls, calls to 13 and 1300 numbers cost more than a local call fee for those people using VoIP and having all local and national calls free.
1800,
1300 and
13 numbers are reverse charge networks. Other than the length of the number, the differences between a
13 number and a
1300 number is that the shorter number has a higher fee for the owner of the number: there should be no difference in cost to the caller. A call to an
1800 is free when dialled from a landline, and mobile phones since 2014. It depends on the individual mobile plan as how
13 and
1300 numbers are charged: all plans no longer charge for
1800 but
13 and
1300 may still be charged at a high rate, or outside included calls. These numbers "forward" to a geographic or mobile number. The recipient is usually charged at a set rate per second for each call, depending on plan and destination.
Premium numbers (19) 190x (not to be confused with
0198) is the prefix for premium rate services (e.g. recorded information, competition lines, psychics, phone sex, etc.). (Prior to the introduction of 8-digit local numbers, the prefix was
0055.)
190 numbers incur a rate as charged by the provider – either at a per-minute rate (limited at $5.50 per minute) or a fixed rate (up to $38.50 per call). The latter method is most often used for fax-back services, where a timed charge is not appropriate. Costs of
190 calls for competitions involving chance are also often limited by state legislation to $0.55 per call. (In the previous numbering plan,
0055 numbers were limited to three bands: Premium Rate, Value Rate and Budget Rate, with per minute rates of $0.75, $0.60 and $0.40 respectively.) Other numbers beginning with
20 are used for premium-rate SMS services. These were originally trialled using the
188 prefix. These can range from a standard SMS cost (usually 25c), up to 55c for competition use, to several dollars for other uses, such as
unique bid auctions. ==International access==