Ratings "New Guys" originally aired on NBC on September 20, 2012. The episode was viewed by 4.28 million viewers and received a 2.1/6 percent share in the 18–49 demographic. This marked a 46 percent drop in viewership from the season eight premiere "
The List" and made it the lowest-rated premiere of
The Office to air.
The Office finished second in its time slot, being beaten by an episode of the Fox series
Glee, which received a 2.9/8 percent rating. This marked a slight improvement from the season eight premiere, "The List", which ranked as the twenty-second. When DVR numbers were included, the episode increased its ratings up 52 percent to a 3.2, meaning it was seen by, in total, 3.2 percent of all 18- to 49-year-olds.
Reviews Several pre-release reviews of the episode were generally positive. Bruce Miller of the
Sioux City Journal gave the episode a largely positive review and noted that "If you can erase
last season from your mind, you'll see this ... is exactly how
The Office should have carried on after
Steve Carell left." Furthermore, he praised the addition of Duke and Lacy, calling their performances "so good you could see them become the centerpiece of a new series." Verne Gay of
Newsweek awarded the episode an "A−" and called the installment "very (very) funny." He was especially happy about the addition of Lacy and Duke, calling them "flashbacks to a younger Jim and Dwight." Furthermore, he noted that "the ninth and final season actually may offer completion" of a show that has just "merely offered variations on [the characters'] tics" for the past eight seasons. Bob Owen of the
Pittsburgh Post-Gazette called the episode "generally funnier than [the show] was last season" and wrote that the episode would be a good opportunity "for viewers who quit the [series] last year ... to come back to the show." Particularly, he was excited to "see the seeds of the show's end planted."
Entertainment Weekly writer
Ken Tucker concluded that "New Guys" has "a lot more snap and vigor than most of last season's episodes." He was extremely complimentary towards the Pam and Jim story arc that was hinted at, noting that, after settling into a comfortable marriage, the show was finally trying to make them interesting again. Adams awarded the episode a "B+" and called it "a fresh start" for the series after the
eighth season. Adams also complimented the show for "stop[ing] every so often to acknowledge the fans that have stuck with the series [and] also mak[ing] subtler callbacks to the show's glory days." He was also complimentary towards the fact that Duke and Lacy have not been thrown into stories of their own, rather, they "serve as parallels and stimulants to Dwight and Jim." Nick Campbell of
TV.com called the episode "a decent" and "moderately sharp" season premiere. He concluded that, "While the episode still wasn't on par with those of the show's earliest seasons, ... The episode wasn't lazy—and for
The Office, that's a win." Other reviews were slightly more mixed. TV Fanatic reviewer Dan Forcella awarded the episode a three out of five, but was appreciative of the additions to the cast, as well as many of the actors story lines. Jeffrey Hyatt of Screencrave noted that the episode was similar in tone to the season eight finale, "
Free Family Portrait Studio", but that "the addition of Lacy and Duke pay quick dividends as the opener provides flashes of comedy moxie, while helping wash away painful memories of last season." David Hinckley of the
New York Daily News awarded the episode three stars out of five and wrote that "The deadpan goofiness remains fresh enough to keep fans interested" and that "the fact that this whole drama doesn't feel new and shiny anymore isn't anyone's fault. ... All
The Office needs to do now is march out proudly random, zany and off-center."
HitFix's
Alan Sepinwall, however, was critical of the episode's humor, noting that it "didn't give me a lot of hope for a last-minute resurgence". Matt Roush of
TV Guide wrote that the "one interesting storyline" may make him watch the remainder of Pam and Jim's story, but not "the rest of this sadly played-out workplace comedy." Many reviews were complimentary towards the interaction Pam and Jim had with the cameramen. Silverberg called it "a nice surprise". Sepinwall, despite being critical of the episode's humor, found the sub-plot "interesting". He called it "a character arc I've been waiting for the show to remember to do for years now, and the scenes here were promising (if not incredibly funny)". ==References==