, in the station forecourt on the site of the old west-facing bay platform Platform 1 is only mainly used for westbound services to
Cardiff Central during peak times. Platform 2 is usually the stopping point for all westbound services to
Cardiff Central. Platform 3 is usually the stopping point for eastbound services to
London Paddington and
Nottingham. Platform 4 is usually the stopping point for eastbound services to
Manchester Piccadilly,
Holyhead,
Portsmouth Harbour,
Taunton and
Cheltenham Spa and is also used by trains to
Ebbw Vale following the full re-opening of the Ebbw Valley Railway. A
British Transport Police station is situated on platform 1 and a branch of
WH Smith runs from a kiosk on platform 2. The waiting room and customer toilets are situated between platforms 2 and 3, as was the
Upper Crust café (Now closed). Also between platforms 2 and 3 is a customer help desk. The booking hall is situated between the main entrance and platform 1. There are three main windows for tickets for immediate travel and a travel centre which handles enquiries, complaints and issues tickets for future travel. In the booking hall there is also a vending machine and automatic ticket machines. Wheelchair access between platforms is provided via a bridge, accessed by a lift from the platforms. There is a short-stay car park and taxi rank situated to the front and a long-stay car park to the rear which is accessible via a footbridge from all platforms. Since October 2005, automatic
ticket barriers have been installed. At the same time, the ticket barriers are being used more often, before used during peak periods and match days, now staffed throughout the day until late in the evening.
2007 development The
Welsh Government and Network Rail agreed a £20 million makeover for the station that provided two new concourses, a second pedestrian bridge over the tracks and a user-friendly
bus-rail interchange at the station. The plans also included an extended platform 4 capable of accommodating up to twelve-carriage intercity trains and a new
multi-storey car park for long-stay travellers. The initial redevelopment of Platform 4 did not allow for disabled access, resulting in station staff using a locally contracted taxi firm at £3 a passenger to move disabled and elderly passengers the half-mile from one side of the station to the other, in a complimentary service provision. The first phase, platform 4 extension, was completed on 2 July 2007, with design works completed by Atkins.
2009 development Planned to enable the station to cope with passenger traffic associated with the
2010 Ryder Cup, a second passenger bridge was built linking the whole station with a lift for all platforms. Network Rail claimed accessibility and safety are at the heart of the new design. The new bridge is clad in
ethylene tetrafluoroethylene (ETFE), The new north and south concourses opened on 13 September 2010. The development was criticised by
RAIL magazine columnist Barry Doe for being at the wrong end of the station, a lack of seating and generally poor design. The station was nominated in 2011 for the
Carbuncle Cup, awarded for the ugliest building of the year.
Arriva Trains Wales had expressed concern about a leaking roof, an inadequate customer service area and insufficient ticket gates. Network Rail said the roof was fixed in mid-May 2011, but issues had resumed in 2013. Transport for Wales acquired the management of the station in 2018 and are replacing station infrastructure across the network. As part of this the former footbridge was removed in 2017. Following the introduction of
Hitachi Rail British Rail Class 800/
802 trains and the new timetable introduced on 15 December 2019, journey times between Newport and London Paddington were reduced to around 1 hour 30 minutes The power from Bristol Parkway through Newport was switched on on 14 September 2019, with electric running extended to Newport from 15 December, and as far as Cardiff over the Christmas period. The bridge opened in April 2023. The
South East Wales Transport Alliance (SEWTA) have proposed an additional service (one in every two hours) to
Abergavenny with a re-opened station in
Caerleon, two trains per hour between
Cwmbran and Abergavenny, and an hourly service to
Pontypool and New Inn, subject to line enhancements in Abergavenny. Transport for Wales have included some of these proposals in their plans for the later stages of their
South Wales Metro scheme. ==Media==