The creation of ProRail can be traced back to policies of the Dutch government implemented during the 1990s; it was decided that rail operations should be reorganised, and that the
private sector should have a greater involvement in their operations, in order to improve operations. Upon its creation, ProRail became responsible for the total cost of ownership and the long-term availability of the rail infrastructure, as well as to avoid operational safety being compromised. One early reform of the organisation, implemented for the 2007–2011 timeframe, was for all contracts to be publicly
tender based on performance and process specifications. In the late 2000s, in response to repeated year-on-year rises in both passenger and freight traffic on the network, ProRail developed a new 'Triple A' strategy to deliver a 50 percent increase in capacity, to be achieved via the adoption of smarter planning, the reorganisation of train services, and new construction works. In late 2008, the Ministry of Transport allocated €4.5 billion for a multi-year investment to introduce the Triple A strategy along several key railway corridors. During the early 2010s, ProRail trialed high-frequency twin-track operations as a means of expanding capacity. Throughout the 2010s, ProRail has increasing the use of digital working practices and technologies throughout its operations; amongst other changes, various paper forms have been replaced with digital counterparts delivered via mobile devices. Trials of technology for various purposes, such as digital visual indicators of train occupancy, have been carried out. Continuous weather monitoring now routinely informs operations so that services can be reshaped where appropriate to minimise the impact of bad weather even prior to its arrival. The organisation has also made use of
digital twins of key pieces of infrastructure to improve maintenance operations. In 2021, the
ProRail Monitoring Platform (PMP) was revealed, which monitors the majority of infrastructure assets overseen by the organisation and it intended to enable the transition from condition-based monitoring to performing predictive maintenance, facilitating more efficient use of resources. In 2014, the organisation released a report on various scenarios for rolling out the next generation
European Rail Traffic Management System (ERTMS) across the Netherlands. The Dutch government directed that digital railway signaling be rolled out nationwide; ProRail and NS have partnered to implement ERTMS and will initially focus upon retrofitting rolling stock for level 2 operations. During March 2022, ProRail announced that the French company
Thales Group had been selected to provide signaling apparatus, referred to as the Central Safety System (CSS), in support of the ERTMS rollout. In September of that year, the multinational engineering firm
Arcadis were contracted to provide engineering services for the rollout. During June 2022, ProRail appealed to the Dutch government to
subsidise train operators of both passenger and freight services, noting that its charges has to comply with the European rules for consumer compensation, yet the sector would suffer due to double digit price rises. In January 2023, figures released for 2022 showed that rail users had been subject to some of the worst performance statistics recorded in recent years in terms of delays and cancellations, which was in part attributable to
strikes. That same month, RailGood, an employers’ organisation representing the rail freight industry, publicly claimed that ProRail was letting down rail freight operators; specific complaints included increased infrastructure charges for 2023, which RailGood referred to "excessive", as well as allegations of mismanagement of the railway infrastructure. ==Operations==