Dunder Mifflin CFO
David Wallace enlists
Michael Scott to report on the success of a small family-owned paper company named Prince Paper, that works in an area where Dunder Mifflin has never acquired clients. Michael brings
Dwight Schrute to help gather information. Michael visits posing as a potential customer named "Michael Scarn", while Dwight pretends to request a job. The owner, Roger Prince, gives Michael the company's customer list to use as a reference, and Michael and Dwight leave triumphantly. However, Michael damages his car while exiting his parking space, which catches the attention of the Prince family. They come out to help fix the car. Michael is moved by their kindness and has a change of heart regarding giving the customer list to David, while Dwight is instead amused. Back at the office, Dwight tries to convince Michael he cannot let his heart get in the way of business. Michael agrees to send the list and his information to Wallace, but then tries to get rid of the list. Dwight chases Michael down and takes the list from him, causing Michael to give in. David calls Michael to congratulate him on getting the list. Michael claims he is feeling a "bittersweet" moment: bitter because he potentially ruined a decent family, but sweet because he satisfied David Wallace. The rest of the office debates whether
Hilary Swank is "hot", feeling they cannot resume work until a majority takes one side or the other.
Kevin Malone leads the group voting she is not hot, claiming she looks like a "monster". Jim convinces Kevin to switch sides by having him imagine Hilary kissing him, only for Kevin to switch back, saying the debate is whether she is hot, not whether he would have sex with her.
Angela Martin votes "hot" to spite Kevin and his crude remarks.
Kelly Kapoor, who believes herself less attractive than Swank, gets emotional when
Toby Flenderson defends his "not hot" vote.
Pam Beesly argues they should not let the Kevins of the world decide who is hot.
Oscar Martinez gives a presentation about the structure of Swank's facial features, concluding she is "attractive... not hot." An uncharacteristically uplifting
Stanley Hudson votes hot, saying that pointing out flaws is no way to live life. The sides remain tied until Michael, oblivious of their debate, passes by the pictures on the wall and casually calls her hot. ==Production==