North America In the United States, "Sorry" debuted at number two on the
Billboard Hot 100 on the issue dated November 14, 2015 with 277,572 downloads sold and 23.1 million US streams in its first week, becoming Bieber's second consecutive top-10 debut (after "
What Do You Mean?" which debuted at number one) and his eighth top-10
Billboard single overall. With having debuted at number one and number two with prior single '"What Do You Mean?" and "Sorry", respectively, Bieber's
Purpose became only the fourth album in ''Billboard's'' history to have yielded multiple songs that entered the Hot 100 in the top-two positions (the others were
Mariah Carey's
Daydream in 1995–96,
Butterfly in 1997–98, and
Eminem's
Recovery in 2010). Additionally, with "Sorry" at number two and "What Do You Mean" at number five, Justin Bieber became the 20th solo male artist to have two songs inside the top five. The following week, the song sold 129,000 downloads, descending to number four on the Hot 100. However, it moved from 37 to 27 on the Radio Songs chart, with 46 million all-format audience impressions. In its fourth week, after the release of
Purpose, the song ascended again to number two on the Hot 100, selling 82,000 copies. That week, Bieber's "What Do You Mean?" and "
Love Yourself" (a track from
Purpose, which debuted on the chart after selling 140,000 downloads) were at number five and four on the Hot 100, respectively, which made the singer be only the third artist to have three singles inside the chart's top five (the others being
The Beatles in 1964 and
50 Cent in 2005). Additionally, the same week, Bieber had 17 songs on the
Hot 100 simultaneously, breaking the record previously held by
The Beatles and
Drake. For the chart dated December 12, 2015, after Bieber's performance on the
American Music Awards, "Sorry" ascended from two to one on
Digital Songs, selling 178,000 downloads and becoming Bieber's third chart-topper on that chart, after 2012's "
Boyfriend" and prior single "
What Do You Mean?". For the chart dated January 2, 2016, the song became Bieber's first number-one single on the
Streaming Songs chart, ascending from 2 to 1. That week, it also became his second number-one song on the
Mainstream Top 40 chart. After eight non-consecutive weeks (seven consecutively) at number two, on the week charting 23 January 2016, "Sorry" moved up past Adele's "Hello" to become Bieber's second number-one single on the
Billboard Hot 100, after selling 128,000 downloads and earning 145 million audience impressions. On the chart dated 6 February 2016, 'Sorry' stayed at the top of the Hot 100 for a third consecutive week, giving Bieber his longest number one on the chart. That week, Bieber's 'Love Yourself' ascended from 3 to 2, which made the singer be the 17th act in the Hot 100's history to rank at Nos. 1 and 2 simultaneously. He was just the 11th act to hold the Hot 100's top two as a lead artist on both songs. The following week, 'Sorry' became Bieber's first number-one song on the
Radio Songs chart after earning 141 million audience impressions, however, it was beaten to the top on the Hot 100 by "Love Yourself". With that, Bieber became the 12th artist in the Hot 100's 57-year history to succeed himself at number one. On the issue dated 2 April 2016, "Sorry" spent its 21st week in the Hot 100's top ten, matching the mark for the most consecutive weeks logged in the Hot 100's top 10 from a song's debut. Impressively, Bieber's "What Do You Mean?" had already tied the record. The record was surpassed later by Bieber's own "
Love Yourself", which spent 23 consecutive weeks in the top ten since its debut. As of February 2016, "Sorry" has sold 2 million copies in the U.S.
Europe and Oceania In the United Kingdom, the song entered at number two on the
UK Singles Chart in October 2015. It climbed to the top of the UK Singles Chart on 20 November 2015, with 104,000 combined chart sales and 5.35 million streams, becoming Bieber's second chart-topping song in Britain. That week, Bieber had three songs inside the Official Singles Chart's top five, including "Sorry" (1), "Love Yourself" (3) and "What Do You Mean?" (5). No other male artist had achieved that in 34 years, since John Lennon did in January, 1981. In addition, the singer had eight songs inside the chart's top 40, the first time ever that a living act achieved this many entries simultaneously in the Official Singles Chart top 40 (the closest was
Elvis Presley who managed a maximum of seven entries in 1957). The following week, 'Sorry' remained at number one, meanwhile 'Love Yourself' reached the number two position, making Bieber be the first act to dominate the two spots of the Official Singles Chart in 30 years, since
Madonna did in 1985 with "
Into the Groove" and "
Holiday". The next week, "Sorry" was beaten to the top by Bieber's "Love Yourself", earning 5.5 and 5.97 million streams, respectively. With that, Bieber became the first act to replace themselves on the chart since
Elvis Presley did in 2005. Also, he was the first living act to do so since
The Beatles did in December 1963. "Sorry" and "Love Yourself" remained at the same place for two more consecutive weeks, making Bieber the first artist ever to log four weeks at numbers 1 and 2 consecutively, breaking the record previously held by The Beatles, who logged three consecutive weeks at numbers 1 and 2 in 1967–68. "Sorry" was the tenth best-selling song in the UK with sales of 934,000 in combined units including streams. On June 10, 2016, it was revealed that "Sorry" had become the first song to hit 100 million streams in the UK. As of September 2017, the song had accumulated 724,000 in actual sales, 144 million in streams, making a total of 2,168,000 combined units. In Australia, "Sorry" entered at number two on the
ARIA Singles Chart, becoming Bieber's third top-ten hit in 2015 and his fourth overall. In New Zealand, "Sorry" became Bieber's second consecutive number-one single. ==Music videos==