A dial-up modem transmits computer data over an ordinary
switched telephone line that has not been designed for data use. It was once a widely known technology, mass-marketed globally
dial-up internet access. In the 1990s, tens of millions of people in the United States alone used dial-up modems for internet access. Dial-up service has since been largely superseded by
broadband internet, such as
DSL.
History 1950s Bell 101 modem in 1958 Mass production of telephone line modems in the United States began as part of the
SAGE air-defense system in 1958, connecting terminals at various airbases, radar sites, and command-and-control centers to the SAGE director centers scattered around the United States and
Canada. Shortly afterwards in 1959, the technology in the SAGE modems was made available commercially as the
Bell 101, which provided 110 bit/s speeds. Bell called this and several other early modems "datasets".
1960s Some early modems were based on
touch-tone frequencies, such as Bell 400-style touch-tone modems. The
Bell 103A standard was introduced by
AT&T in 1962. It provided full-duplex service at 300 bit/s over normal phone lines.
Frequency-shift keying was used, with the call originator transmitting at 1,070 and 1,270
Hz and the answering modem transmitting at 2,025 and 2,225 Hz. The 103 modem would eventually become a de facto standard once third-party (non-AT&T) modems reached the market, and throughout the 1970s, independently made modems compatible with the Bell 103 de facto standard were commonplace. Example models included the
Novation CAT and the
Anderson-Jacobson. A lower-cost option was the
Pennywhistle modem, designed to be built using readily available parts. Teletype machines were granted access to remote networks such as the
Teletypewriter Exchange using the Bell 103 modem. AT&T also produced reduced-cost units, the originate-only 113D and the answer-only 113B/C modems.
1970s The
201A Data-Phone was a synchronous modem using two-bit-per-symbol
phase-shift keying (PSK) encoding, achieving 2,000 bit/s half-duplex over normal phone lines. In this system the two tones for any one side of the connection are sent at similar frequencies as in the 300 bit/s systems, but slightly out of phase. In early 1973,
Vadic introduced the
VA3400 which performed full-duplex at 1,200 bit/s over a normal phone line. In November 1976, AT&T introduced the 212A modem, similar in design, but using the lower frequency set for transmission. It was not compatible with the VA3400, but it would operate with 103A modem at 300 bit/s. In 1977, Vadic responded with the VA3467 triple modem, an answer-only modem sold to computer center operators that supported Vadic's 1,200-bit/s mode, AT&T's 212A mode, and 103A operation.
1980s A significant advance in modems was the
Hayes Smartmodem, introduced in 1981. The Smartmodem was an otherwise standard 103A 300 bit/s direct-connect modem, but it introduced a command language which allowed the computer to make control requests, such as commands to dial or answer calls, over the same RS-232 interface used for the data connection. The command set used by this device became a de facto standard, the
Hayes command set, which was integrated into devices from many other manufacturers. Automatic dialing was not a new capabilityit had been available via separate
automatic calling units, and via modems using the
X.21 interfacebut the Smartmodem made it available in a single device that could be used with even the most minimal implementations of the ubiquitous RS-232 interface, making this capability accessible from virtually any system or language. The introduction of the Smartmodem made communications much simpler and more easily accessed. This provided a growing market for other vendors, who licensed the Hayes patents and competed on price or by adding features. This eventually led to legal action over use of the patented Hayes command language. Dial modems generally remained at 300 and 1,200 bit/s (eventually becoming standards such as
V.21 and
V.22) into the mid-1980s. The introduction of
microcomputer systems with internal
expansion slots made small internal modems practical. This led to a series of popular modems for the
S-100 bus and
Apple II computers that could directly dial out, answer incoming calls, and hang up entirely from software, the basic requirements of a
bulletin board system (BBS). The seminal
CBBS for instance was created on an S-100 machine with a Hayes internal modem, and a number of similar systems followed. Commodore's 1982
VicModem for the
VIC-20 was the first modem to be sold under $100, and the first modem to sell a million units. In 1983, Prentice Communication introduced the
Popcom X100, a Hayes-compatible modem built into an extremely compact case with an internal power supply, intended to be plugged into a wall indefinitely. It was one of the most popular modems for
IBM PC compatibles until Prentice went bankrupt in the late 1980s. In 1984,
V.22bis was created, a 2,400-bit/s system similar in concept to the 1,200-bit/s Bell 212. This bit rate increase was achieved by defining four or sixteen distinct symbols, which allowed the encoding of two or four bits per symbol instead of only one. By the late 1980s, many modems could support improved standards like this, and 2,400-bit/s operation was becoming common. Increasing modem speed greatly improved the responsiveness of online systems and made
file transfer practical. This led to rapid growth of
online services with large file libraries, which in turn gave more reason to own a modem. The rapid update of modems led to a similar rapid increase in BBS use. Meanwhile, a number of
Videotex services, especially France's
Minitel arose. These used
V.23, which was asymmetric full-duplex and allowed "pages" of information to be downloaded at 1,200-bit/s at the same time as accepting user input at 75-bit/s.
Echo cancellation became a feature of modems in this period, which allowed both modems to ignore their own reflected signals. This way both modems can simultaneously transmit and receive over the full spectrum of the phone line, improving the available bandwidth. Additional improvements were introduced by
quadrature amplitude modulation (QAM) encoding, which increased the number of bits per symbol to four through a combination of phase shift and amplitude. Transmitting at 1,200 baud produced the 4,800 bit/s
V.27ter standard, and at 2,400 baud the 9,600 bit/s
V.32. The
carrier frequency was 1,650 Hz in both systems. The introduction of these higher-speed systems also led to the development of the digital
fax machine during the 1980s. While early fax technology also used modulated signals on a phone line, digital fax used the now-standard digital encoding used by computer modems. This eventually allowed computers to send and receive fax images.
1990s Sportster 14,400 Fax Modem (1994)|alt= In the early 1990s, V.32 modems operating at 9,600 bit/s were introduced, but were expensive and were only starting to enter the market when V.32bis was standardized, which operated at 14,400 bit/s.
Rockwell International's chip division developed a new driver chip set incorporating the
V.32bis standard and aggressively priced it.
Supra, Inc. arranged a short-term exclusivity arrangement with Rockwell, and developed the
SupraFAXModem 14400 based on it. Introduced in January 1992 at (or less), it was half the price of the slower V.32 modems already on the market. This led to a price war, and by the end of the year V.32 was dead, never having been really established, and V.32bis modems were widely available for . V.32bis was so successful that the older high-speed standards had little advantages. USRobotics (USR) fought back with a 16,800 bit/s version of HST, while AT&T introduced a one-off 19,200 bit/s method they referred to as
V.32ter, but neither non-standard modem sold well. card for
notebooks Consumer interest in these proprietary improvements waned during the lengthy introduction of the
V.34 standard. While waiting, several companies decided to release hardware and introduced modems they referred to as
V.Fast. In order to guarantee compatibility with V.34 modems once a standard was ratified (1994), manufacturers used more flexible components, generally a
DSP and
microcontroller, as opposed to purpose-designed
ASIC modem chips. This would allow later firmware updates to conform with the standards once ratified. The ITU standard V.34 represents the culmination of these joint efforts. It employed the most powerful coding techniques available at the time, including channel encoding and shape encoding. From the mere four bits per symbol (), the new standards used the functional equivalent of 6 to 10 bits per symbol, plus increasing baud rates from 2,400 to 3,429, to create 14.4, 28.8, and modems. This rate is near the theoretical
Shannon limit of a phone line.
technologies While speeds had been available for leased-line modems for some time, they did not become available for dial up modems until the late 1990s. In the late 1990s, technologies to achieve speeds above began to be introduced. Several approaches were used, but all of them began as solutions to a single fundamental problem with phone lines. By the time technology companies began to investigate speeds above , telephone companies had switched almost entirely to all-digital networks. As soon as a phone line reached a local central office, a
line card converted the analog signal from the subscriber to a digital one and conversely. While digitally encoded telephone lines notionally provide the same bandwidth as the analog systems they replaced, the digitization itself placed constraints on the
types of waveforms that could be reliably encoded. The first problem was that the process of analog-to-digital conversion is intrinsically lossy, but second, and more importantly, the digital signals used by the telcos were not "linear": they did not encode all frequencies the same way, instead utilizing a nonlinear encoding (
μ-law and
a-law) meant to favor the nonlinear response of the human ear to voice signals. This made it very difficult to find a encoding that could survive the digitizing process. Modem manufacturers discovered that, while the analog to digital conversion could not preserve higher speeds,
digital-to-analog conversions could. Because it was possible for an ISP to obtain a direct digital connection to a telco, a
digital modem one that connects directly to a digital telephone network interface, such as T1 or PRI could send a signal that utilized every bit of bandwidth available in the system. While that signal still had to be converted back to analog at the subscriber end, that conversion would not distort the signal in the same way that the opposite direction did.
Early 56k dial-up products The first 56k (56 kbit/s) dial-up option was a proprietary design from
USRobotics, which they called "X2" because 56k was twice the speed (×2) of 28k modems. At that time, USRobotics held a 40% share of the retail modem market, while Rockwell International held an 80% share of the modem
chipset market. Concerned with being shut out, Rockwell began work on a rival 56k technology. They joined with
Lucent and
Motorola to develop what they called "K56Flex" or just "Flex". Both technologies reached the market around February 1997; although problems with K56Flex modems were noted in product reviews through July, within six months the two technologies worked equally well, with variations dependent largely on local connection characteristics. The retail price of these early 56k modems was about , compared to for standard 33k modems. Compatible equipment was also required at the
Internet service providers (ISPs) end, with costs varying depending on whether their current equipment could be upgraded. About half of all ISPs offered 56k support by October 1997. Consumer sales were relatively low, which USRobotics and Rockwell attributed to conflicting standards.
Standardized 56k (V.90/V.92) In February 1998, The
International Telecommunication Union (ITU) announced the draft of a new standard
V.90 with strong industry support. Incompatible with either existing standard, it was an amalgam of both, but was designed to allow both types of modem by a firmware upgrade. The V.90 standard was approved in September 1998 and widely adopted by ISPs and consumers. The
ITU-T V.92 standard was approved by ITU in November 2000 and utilized digital
PCM technology to increase the upload speed to a maximum of . The high upload speed was a tradeoff. Use of the upstream rate would reduce the downstream as low as due to echo effects on the line. To avoid this problem, V.92 modems offer the option to turn off the digital upstream and instead use a plain 33. analog connection in order to maintain a high digital downstream of or higher. V.92 also added two other features. The first is the ability for users who have call waiting to put their
dial-up Internet connection on hold for extended periods of time while they answer a call. The second feature is the ability to quickly connect to one's ISP, achieved by remembering the analog and digital characteristics of the telephone line and using this saved information when reconnecting.
Evolution of dial-up speeds These values are maximum values, and actual values may be slower under certain conditions (for example, noisy phone lines). For a complete list see the companion article
list of device bandwidths. A
baud is one symbol per second; each symbol may encode one or more data bits.
Compression Many dial-up modems implement standards for
data compression to achieve higher effective throughput for the same bitrate.
V.44 is an example used in conjunction with
V.92 to achieve speeds greater than 56k over ordinary phone lines. As telephone-based 56k modems began losing popularity, some Internet service providers such as
Netzero/Juno,
Netscape, and others started using pre-compression to increase apparent throughput. This server-side compression can operate much more efficiently than the on-the-fly compression performed within modems, because the compression techniques are content-specific (JPEG, text, EXE, etc.).The drawback is a loss in quality, as they use
lossy compression which causes images to become pixelated and smeared. ISPs employing this approach often advertised it as "accelerated dial-up". These accelerated downloads are integrated into the
Opera and
Amazon Silk web browsers, using their own server-side text and image compression requiring all data to pass through their own servers before reaching the user. Virtually all modems produced after the 1980s are direct-connect.
Acoustic couplers While Bell (AT&T) provided modems that attached via direct wire connection to the phone network as early as 1958, their regulations at the time did not permit the direct electrical connection of any non-Bell device to a telephone line. However, the
Hush-a-Phone ruling allowed customers to attach any device
to a telephone set as long as it did not interfere with its functionality. This allowed third-party (non-Bell) manufacturers to sell modems utilizing an
acoustic coupler. With an acoustic coupler, an ordinary telephone handset was placed in a cradle containing a speaker and microphone positioned to match up with those on the handset. The tones used by the modem were transmitted and received into the handset, which then relayed them to the phone line. Because the modem was not electrically connected, it was incapable of picking up, hanging up or dialing, all of which required direct control of the line. Touch-tone dialing would have been possible, but touch-tone was not universally available at this time. Consequently, the dialing process was executed by the user lifting the handset, dialing, then placing the handset on the coupler. To accelerate this process, a user could purchase a
dialer or
automatic calling unit.
Automatic calling units Early modems could not place or receive calls on their own, but required human intervention for these steps. As early as 1964, Bell provided automatic calling units that connected separately to a second serial port on a host machine and could be commanded to open the line, dial a number, and even ensure the far end had successfully connected before transferring control to the modem. Later on, third-party models would become available, sometimes known simply as
dialers, and features such as the ability to automatically sign in to time-sharing systems. Eventually this capability would be built into modems and no longer require a separate device.
Controller-based modems vs. soft modems Prior to the 1990s, modems contained all the electronics and intelligence to convert data in discrete form to an analog (modulated) signal and back again, and to handle the dialing process, as a mix of discrete logic and special-purpose chips. This type of modem is sometimes referred to as
controller-based. In 1993, Digicom introduced the
Connection 96 Plus, a modem which replaced the discrete and custom components with a general purpose digital signal processor, which could be reprogrammed to upgrade to newer standards. Subsequently, USRobotics released the
Sportster Winmodem, a similarly upgradable DSP-based design. As this design trend spread, both terms –
soft modem and
Winmodem – obtained a negative connotation in non-Windows-based computing circles because the drivers were either unavailable for non-Windows platforms, or were only available as unmaintainable closed-source binaries, a particular problem for Linux users. Later in the 1990s, software-based modems became available. These are essentially sound cards, and in fact a common design uses the
AC'97 audio codec, which provides multichannel audio to a PC and includes three audio channels for modem signals. The audio sent and received on the line by a modem of this type is generated and processed entirely in software, often in a device driver. There is little functional difference from the user's perspective, but this design reduces the cost of a modem by moving most of the processing power into inexpensive software instead of expensive hardware
DSPs or discrete components. Soft modems of both types either are internal cards or connect over external buses such as
USB. They never utilize RS-232 because they require high bandwidth channels to the host computers to carry the raw audio signals generated (sent) or analyzed (received) by software. Since the interface is not RS-232, there is no standard for communication with the device directly. Instead, soft modems come with drivers which create an emulated RS-232 port, which standard modem software (such as an operating system dialer application) can communicate with.
Voice/fax modems "Voice" and "fax" are terms added to describe any dial modem that is capable of recording/playing audio or transmitting/receiving faxes. Some modems are capable of all three functions.
Voice modems are used for
computer telephony integration applications as simple as placing/receiving calls directly through a computer with a headset, and as complex as fully automated
robocalling systems. Fax modems can be used for computer-based faxing, in which faxes are sent and received without inbound or outbound faxes ever needing to ever be printed on paper. This differs from
efax, in which faxing occurs over the internet, in some cases involving no phone lines whatsoever.
Modem Over IP (Modem Relay) The ITU-T V.150.1 Recommendation defines procedures for the inter-operation of PSTN to IP gateways. In a classic example of this setup, each dial-up modem would connect to a modem relay gateway. The gateways are then connected to an IP network (such as the Internet). The analog connection from the modem is terminated at the gateway and the signal is demodulated. The demodulated control signals are transported over the IP network in an
RTP packet type defined as
State Signaling Events (SSEs). The data from the demodulated signal is sent over the IP network via a transport protocol (also defined as an RTP payload) called
Simple Packet Relay Transport (SPRT). Both the SSE and SPRT packet formats are defined in the V.150.1 Recommendation (Annex C and Annex B respectively). The gateway at the remote end that receives the packets uses the information to re-modulate the signal for the modem connected at that end. While the V.150.1 Recommendation is not widely deployed, a pared down version of the recommendation called "Minimum Essential Requirements (MER) for V.150.1 Gateways" (SCIP-216) is used in
Secure Telephony applications.
Cloud-based Modems While traditionally a hardware device, fully software-based modems with the ability to be deployed in a cloud environment (such as
Microsoft Azure or
AWS) do exist. Leveraging a
Voice-over-IP (VoIP) connection through a
SIP Trunk, the modulated audio samples are generated and sent over an IP network via
RTP and an uncompressed audio codec (such as
G.711 μ-law or a-law).
Popularity A 1994
Software Publishers Association found that although 60% of computers in US households had a modem, only 7% of households went online. A
CEA study in 2006 found that dial-up Internet access was declining in the US. In 2000, dial-up Internet connections accounted for 74% of all US residential Internet connections. The United States demographic pattern for dial-up modem users per capita has been more or less mirrored in Canada and Australia for the past 20 years. Dial-up modem use in the US had dropped to 60% by 2003, and stood at 36% in 2006. Voiceband modems were once the most popular means of
Internet access in the US, but with the advent of new ways of accessing the Internet, the traditional 56K modem was losing popularity. The dial-up modem is still widely used by customers in rural areas where DSL, cable, wireless broadband, satellite, or fiber optic service are either not available or they are unwilling to pay what the available broadband companies charge. In its 2012 annual report,
AOL showed it still collected around $700 million in fees from about three million dial-up users.
TTY/TDD TDD devices are a subset of the
teleprinter intended for use by the deaf or hard of hearing, essentially a small teletype with a built-in dial-up modem and acoustic coupler. The first models produced in 1964 utilized
FSK modulation much like early computer modems. == Leased-line modems ==