Woolworths (South Africa)

Founded by Max Sonnenberg, Woolworths first opened its doors on 30 October 1931 on Plein Street, Cape Town, in the dining room of the recently closed Royal Hotel. Its early success led to the opening of two additional stores in the Cape region. It soon became evident that the new business had the potential to expand nationwide, although a lack of capital initially hindered this prospect. Sonnenberg's friend, Elie Susman, provided the necessary funds for expansion into the Transvaal and subsequently became his business partner. The choice of the name originated from Sonnenberg's friendship with a London shipper and financier, Percy (P.R.) Lewis. Lewis was a director of Australasian Chain Stores (ACS), a London shipping and finance house established to serve a rapidly expanding Australian business founded by W.T. Christmas. London shippers frequently provided financing and selected goods sight unseen, which were then dispatched to their clients. Since the (now defunct) American company F.W. Woolworth Company had no interest in trading in Australia, "Father" Christmas– as he was known– adopted the name for his new enterprise. Lewis proposed to Sonnenberg that ACS could supplement "Father" Christmas's order sheet and send a scaled-down quantity of each successive item from Australia to South Africa. Accordingly, Sonnenberg adopted the name for his venture. Two years later, a South African court ruled that sufficient goodwill had been established to dismiss an injunction brought by the American retailer against the use of the name. , Western Cape In 1998, Woolworths acquired a controlling interest in the Australian clothing retailer Country Road. However, the company was unable to take Country Road private due to Solomon Lew's refusal to sell his 11.67% stake in the business. Woolworths assumed full ownership of Country Road in July 2014 when it purchased Lew's shareholding for US$200 million. In 2014, Woolworths purchased the Australian department store business David Jones for A$2.1 billion. David Jones was sold to the private equity firm Anchorage Capital Partners in December 2023. In March 2025, Woolworths launched its Woolies After Dark partnership with Uber Eats. Available at select Woolworths Foodstops in Engen gas stations, the service enabled at-home deliveries until midnight, beyond any of the retailer's standard store hours. , Cape Town In July 2025, Woolies opened a new format of store– Woolworths Food Emporium– with the first location in Durbanville, Western Cape. The store became the company's new flagship. The supermarket is not only larger than the average Woolworths Food store but also features an experiential design. The new layout includes specialist areas including a florist station, Our Kitchen to-go counter with live cooking, fishmonger, confectionery section, Italian and Mexican pantry areas, and the WCellar wine section. In February 2026, Woolworths announced that it was piloting self-checkout at its store in the Foreshore, Cape Town. The retailer aimed to determine whether a single Express Till could help reduce lunchtime queues. A Woolworths spokesperson stated that the trial would not eliminate cashier roles and that any affected staff would be retrained and redeployed to other store positions. The move followed an August 2025 pilot of smart shopping carts by competing retailer Checkers. In March 2026, it was announced that Roy Bagattini would retire as Woolworths' CEO at the end of September 2026, after over six years in the position. He will be succeeded by the current Woolworths Food division CEO, Sam Ngumeni. Also in March, Woolworths acquired In2Food, a longtime supplier of its premium convenience food products. ==Operations==

, Plumstead, Cape Town , Gauteng Woolies operates numerous different formats of stores, including: • Woolworths (department stores with food, clothing, and homeware) • Woolworths Food Emporium (large grocery stores) • Woolworths Food (medium grocery stores) • Woolworths Food Market (small grocery stores) • WCafé (coffeehouses) • Absolute Pets (pet stores) The company also operates Woolworths Financial Services, as well as Country Road Group. ==Brands==

The company sells clothing and accessories under several brands, including Studio W, RE:, and Edition, while also representing the Group's Australian brands, including Country Road, Witchery, and Trenery. == Corporate affairs and culture ==

in Milnerton, Cape Town Good Business Journey Launched in 2007, the Good Business Journey set specific public sustainability targets for the company. It also aims to ensure a consistent approach to addressing sustainability issues across its global supply chain, as part of Woolworths' stated ambition to be the most sustainable retailer in the Southern Hemisphere. In 2016, the company introduced its GBJ 2020 goals, which included integrating the programme into the Group's Australian businesses– now accounting for over forty percent of turnover. The WHL Group's GBJ 2020 commitments include contributing over R3.5 billion to communities across the Group over the subsequent five years; saving 500 billion litres of water during the same period; halving the company's energy impact by 2020 and achieving 100 percent clean energy by 2030; driving responsible sourcing of all key commodities by 2020; and ensuring that every private-label product sold incorporates at least one sustainability attribute by 2020. Woolworths also committed to phasing out single-use plastic shopping bags completely by 2020. In August 2018, the Palmyra Junction store in Claremont introduced in-store recycling vending machines. Reusable bags In October 2018, Woolworths launched an in-store reusable bag trial as part of its efforts to phase out plastic bags. Beginning on 5 November 2018, these new entry-level reusable shopping bags were made available in four stores across the Western Cape– V&A Waterfront, Palmyra Junction, Pinelands, and Steenberg– and have since been rolled out to additional stores. During the trial, Woolworths Steenberg operated entirely without plastic bags, giving customers the choice of either purchasing a reusable bag or using their own. Single-use plastic bags remained available in the other three stores. In April 2019, additional stores– including those at Maroun Square, Moreleta Village, and Delcairn Centre– were designated as plastic bag–free. Partnership with Pharrell Williams In 2015, Woolworths entered into a partnership with American musician Pharrell Williams, marking the first strategic collaboration of its kind for a South African retailer. Williams assumed the role of Style Director for a series of sustainability-focused projects. The campaign comprised four key elements: entertainment, showcasing young talent, fundraising for education, and promoting sustainable fashion. Black Economic Empowerment Employee Share Ownership Scheme In July 2015, Woolworths announced the maturity of its Black Economic Empowerment Employee Share Ownership Scheme (BEEESOS). Launched in 2007 as part of the company's Good Business Journey, the scheme forms part of Woolworths’ commitment to socio-economic transformation. The retailer was the first to introduce an empowerment initiative in which BEEESOS shares were allocated to previously disadvantaged employees based on both length of service and seniority. At the time, the scheme accounted for approximately 10% of Woolworths’ ordinary share capital. Woolworths’ strong performance over the preceding eight years generated R2.4 billion for the scheme's participants, who also received dividends totalling R332 million during the scheme's lifetime. ==Controversies==

Christian magazines In October 2010, Woolworths faced criticism for its decision to remove Christian magazines from its shelves and discontinue their sale. This move sparked significant backlash from the Christian community, with many calling for a boycott of the retailer. Woolworths maintained that the decision was purely business-driven, with CEO Simon Susman attributing it to declining sales. Affirmative action In September 2012, Woolworths faced allegations of racial discrimination after being accused of excluding white job applicants and staff. The controversy arose from claims that job advertisements on the company’s career website specified that positions were open only to "African, Coloured, and Indian" candidates. Following the backlash, Woolworths amended the wording of its job advertisements to state: "In accordance with Woolworths' Employment Equity approach, preference will be given to candidates from designated groups." In response to the backlash, Woolworths issued a statement affirming its commitment to the marketing campaign as part of Pride Month, stating that it would not retract its support. Plagiarism Pillow designs In October 2013, Woolworths faced allegations of plagiarism after South African artist Euodia Roets accused the retailer of using her designs without permission. Roets claimed that Woolworths had retained her designs as samples following failed contract negotiations and later used them on a cushion sold in its stores. In an article detailing her allegations, Roets presented side-by-side comparisons of her original artwork and the Woolworths cushion, highlighting the striking similarities. Woolworths denied the allegations on its website. Roets further alleged that Woolworths had copied text from Wikipedia's Hummingbird article without attribution, in violation of the Creative Commons License. The text featured on the design was an exact match to portions of Wikipedia's content. When questioned about this, the official Woolworths South Africa Twitter account responded, "We've checked with our lawyer; Wikipedia does not own the content." Baby carriers In January 2019, Woolworths withdrew a line of baby carriers following accusations that the design had been copied from South African brand Ubuntu Baba and sold at a significantly lower price. The controversy emerged after Shannon McLaughlin, founder of Ubuntu Baba, published a blog post outlining her claims, which quickly gained traction on social media. McLaughlin alleged that several of her company's baby carriers had been purchased by Woolworths and delivered to its head office in June 2017, approximately a year before Woolworths launched its own version. Woolworths later admitted that its baby carriers were derivatives of Ubuntu Baba's design and issued a formal apology. Soft drink imitation In early 2012, the South African Advertising Standards Authority (ASA) ruled that Woolworths' Vintage Cold Drink range was an imitation of Frankie's Soft Drinks. The ASA found that Woolworths had intentionally copied the phrase "Good Old Fashioned Soft Drinks" to market its product, thereby infringing on Frankie's intellectual property rights. Woolworths agreed to remove the range immediately. Following the ruling, Woolworths South Africa CEO Ian Moir acknowledged the negative public reaction, stating: "Public opinion is so much against us and, whether we're right or whether we're wrong, customer opinion is against us." == See also ==