MarketZhengzhou Airport riot
Company Profile

Zhengzhou Airport riot

The Zhengzhou Airport riot occurred on 5–6 February 2014. Passengers at the airport in Zhengzhou, capital of the Chinese province of Henan, angry over lengthy delays due to snowy weather, smashed computers at airline check-in counters and destroyed information kiosks. It has been estimated that as many as 2,000 people took part over two days before police were able to restore order.

Background
With the industrialization and urbanization of China following its late 20th-century reform and opening up, many younger workers left their homes in rural areas to work in growing cities. They are able to return usually only once a year, during the New Year in February. The 3.6 billion individual trips this involves over a 40-day period has been described as the world's largest annual migration. This problem has been compounded on occasion when the People's Liberation Army Air Force has ordered traffic reductions at major airports to free up airspace for training missions. Smog around airports also causes delays. By 2013 FlightStats ranked several Chinese airports among its 20 worst in terms of on-time flight departures. Combined with unrealistic expectations by many newer Chinese flyers from the days when air travel was seen as luxury available only to a few, air rage incidents began occurring in the 2010s. Most of the reported air rage incidents involved a single passenger, or small groups, such as the case of Yan Linkun, a Communist Party official in Yunnan stripped of his position and sent to prison after a widely publicized incident, caught on video, where he smashed a gate agent's laptop in 2013. However some turned into mass incidents involving larger groups of what began being called the "air rage tribe". In summer 2013, 30 Nanchang Changbei International Airport passengers angry about a seven-hour weather delay pushed past security and occupied the runway. Airports began avoiding announcing flight delays except when there was a "major event" affecting multiple flights. ==Riot==
Riot
Heavy snowfall in central eastern China during the first week of February 2014 caused severe disruptions to intercity transportation during the busiest week of that year's New Year. Airports all over the country were plagued by delays, and even rail was affected, with trains limited to slower speeds due to the weather. By Wednesday, 5 February, Zhengzhou Xinzheng International Airport in Zhengzhou, the capital of Henan province, where many of those who worked elsewhere in the country had returned to visit their families for the holiday, was experiencing intermittent delays. Passengers who did not damage property nevertheless occupied gate areas and demanded their money back. Staff, many of whom had been working for over 24 hours with almost no breaks, barricaded themselves in offices for their own safety. "I've been wronged as well" Xiaoyu, the assault victim, told a local newspaper, explaining that delays meant she had to stay at work. "We can do nothing about the weather." While the stranded passengers understood that the weather was beyond anyone's control, they nevertheless blamed the airport and airlines for failing to keep them informed of any changes. Communications technology, which might have helped fill the information vacuum, instead contributed to the confusion. The airport's wireless network was overwhelmed by passengers trying to access the Internet through their phones; likewise calls to the airport's hotline met with only a busy signal and the airport website crashed. Travellers also complained that whatever airport staff they could find not only knew nothing but responded to queries with indifference or even hostility. Some staff complained that the passengers' behavior was preventing them from doing what they could to alleviate the situation. A China Southern employee said that passengers whom she had gotten on later flights after the ones they had originally booked were cancelled failed to show up when boarding was called for their new flights. Due to the snow and the violence, the airport closed again on the afternoon of 6 February. Later that evening, 160 armed police officers arrived and restored order, per the emergency plan staff were finally able to implement. The next morning the weather broke and the airport was able to reopen. Extra staff arrived to work the check-in counters; still, the airport was twice as busy as normal for that period, with 647 flights carrying the stranded passengers back to the cities where they worked. ==Aftermath==
Aftermath
Police did not report any arrests or criminal charges resulting from the riots , leaving some Chinese microbloggers in disbelief despite general public sympathy for the stranded flyers. "Are you allowed to vandalize an airport just because your plane is delayed?" one asked. "Why didn't the police take action?" Another said that passengers who had assaulted staff needed to be "locked away ... Where were the police?" ''People's Daily'', the newspaper of the Communist Party, similarly criticized the airlines for not keeping up with the country's air transport infrastructure. "Timely flight departures, user-friendly customer service ... in fact, the requirements of air travelers are not high" it observed. " But why can airlines and airports not meet these basic requirements?" Over a year after the riot, Jamie Kenny, foreign correspondent for Abu Dhabi's The National, wrote that it followed the patterns of many other such "mass incidents", as Chinese authorities refer to occasions when citizens, angry about violations of their rights or official inattention to their concerns, gather together in large groups to protest, often destructive. "In China, people who go through the established means of grievance resolution may find themselves beaten up by hired thugs, kidnapped by 'interceptors' sent by local authorities on their way to petition in Beijing or incarcerated in illicit 'black jails'" he wrote. "On the other hand, if you gather thousands of people, assemble outside the local government and start burning police cars—then you get a respectful hearing." In a 2016 story that described the quality of Chinese domestic air travel as still low, with many of the country's major airports still reporting minimal improvements, if any, in on-time departure rates, the BBC's Capital noted that the airline industry was beginning to make some progress in working with the military to open up more airspace to commercial flights. In 2015 the joint commission of China's Central Military Commission and the State Council had agreed to increase the amount of airspace open to civil aviation to 33%, with varying conditions, below in altitude. While this move will not affect intercity air travel, instead opening up space for helicopter tours and emergency services, the long-term plan is to extend this opening to airspace below , roughly similar to the U.S. ==See also==
tickerdossier.comtickerdossier.substack.com