President Zoran Milanović,
Prime Minister Andrej Plenković, and
Mayor Milan Bandić gave statements, and urged citizens who left their homes to keep a distance due to the ongoing
coronavirus pandemic. The
Ministry of Defence mobilized the army to help clear debris from the streets. Citizens whose homes were critically damaged were accommodated in a student dorm. On the following day, Mayor Bandić declared a state of
natural disaster. On 22 March,
European Council President Charles Michel extended a message of support to Croatia, saying the
European Union is willing to help after strong quakes hit Zagreb this morning. The
European Commissioner for Crisis Management
Janez Lenarčič said that the Emergency Response Coordination Centre was in contact with Croatia's authorities. On 24 March, it was announced that the players of
Croatia national football team had donated 4,200,000
Croatian kuna to the relief efforts. On 25 March, it was announced that the members of the Government, as well as
United States Ambassador to Croatia Robert Kohorst, had given up on their March paychecks for the benefit of the victims. The
Speaker of the Parliament Gordan Jandroković invited the members of the
Parliament to do the same. The same day,
GNK Dinamo Zagreb donated 250,000 kuna to the Clinic for Children's Diseases Zagreb and the
University Hospital Centre Zagreb, respectively. On 27 March, five days after the earthquake, measures to prevent the spread of the pandemic were reduced to allow the opening of shops selling construction tools and materials, in order to allow Zagreb residents to repair earthquake damage. Starting with the following day, parking was temporarily made free in some of the affected neighbourhoods. Željko Kolar, the Prefect of the
Krapina-Zagorje County, declared a state of natural disaster for the town of
Donja Stubica and the municipalities of
Gornja Stubica and
Marija Bistrica. After visiting the region, Plenković said that the damage from the earthquake is far more extensive than originally believed. The Ministry of Defence deployed 50 military drones to document the damage.
Funding for repairs Zagreb's administration initially stated that according to the applicable law, it would pay for up to 5 percent of repair costs for uninsured properties whose damage exceeded 60 percent of their value, which was the upper limit according to the law. Mayor Bandić said that 95 percent of the damage incurred by buildings in Zagreb's central areas could have been prevented by a
façade renovation project for which, he said, he had been unable to find support. The following day, on 26 March,
Minister of Construction and Physical Planning Predrag Štromar announced amendments to the law and a special fund to help Zagreb, in agreement with Mayor Bandić. Croatian Prime Minister Plenković met with Mayor Bandić on 30 March to discuss the consequences of the earthquake. Bandić said that the city cannot pay for repairs to private property, and that the "cause [of damage] is neglect of personal property", adding that "those who invested in their property did fine." Due to snow, rain and cold weather in the days immediately following the earthquake, some of the residents took to repairing their homes on their own shortly after the earthquake. On 30 March,
Ministry of Construction and Spatial Planning announced it would finance repairs to damaged houses and flats. On 3 April, citizens of Zagreb, dissatisfied with Mayor Bandić's management of the city in the crisis situation,
banged pots on their balconies at 7:00 PM
CEST protesting under the initiative "Resign, it's your fault, it's been enough". The action was repeated on 17 April. The organisers demanded housing for those rendered homeless by the earthquake, a "fair, transparent and speedy" renovation of the city, and that the city take advice from construction industry associations. These actions were a continuation of ongoing protests against Mayor Bandić which were stopped due to the coronavirus pandemic. Minister Štromar presented a draft of a law for the renovation of the damaged structures. The draft was criticised for suspending the regulation of
public tenders, not financing the repairs of structures whose owners own another property, requiring the residents to pay rent on flats offered as a temporary replacement, and lacking the qualifications to ensure that future earthquakes of the same strength will cause less damage. A state inquiry in the City of Zagreb budget found that the city was 1.9 billion kuna in debt (€250 million), and that the natural disaster fund had been "wasted" on various associations, religious community projects and festivities. Among other irregularities found, the income from monument annuities, collected from owners of buildings deemed worthy of preservation, was to be spent on projects renovating said buildings, but at the time of the revision, none of the renovation contracts had been closed. == Damage ==