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TAP Air Portugal

TAP Air Portugal is the flag carrier of Portugal, headquartered at Lisbon Airport which also serves as its hub. TAP – Transportes Aéreos Portugueses – has been a member of Star Alliance since 2005 and operates on average 2,500 flights a week to 90 destinations in 34 countries worldwide. As of May 2019 the company has a fleet of 100 aircraft, all of which are manufactured by Airbus with the exception of 19 aircraft manufactured by Embraer, operating on behalf of the regional airline TAP Express.

History
Establishment and early operations of TAP arriving at London Heathrow Airport from Lisbon in 1954 On 14 March 1945, the airline was founded as state-owned company with the name Transportes Aéreos Portugueses (Portuguese Air Transportation) and operated under the jurisdiction of the Portuguese Civil Aviation Office. Later that same year, it took delivery of its first aircraft, a pair of Douglas DC-3s. The airline began commercial services on 19 September 1946, performing an inaugural flight from Lisbon to Madrid, carrying a total of 11 passengers on one of its DC-3s. These were used on the routes to Africa and to major European destinations, including London. The Super Constellation was credited with noticeably reducing flight times over prior airliners on its routes. The jet era – mid-1960s onwards VI-R of TAP at London Heathrow Airport in 1966 During July 1962, TAP entered the jet era, having procured an initial batch of three French-built Sud Aviation Caravelle, an early twin-jet airliner. That same year, new services were launched between Lisbon and Las Palmas, as well as Santa Maria in the Azores. During 1963, additional European routes, serving Geneva, Munich, and Frankfurt, commenced. In 1969, service to New York City via Santa Maria Island began; two years later, Boston was added to the New York service. It also started a code-sharing with US Airways on all routes between Portugal and the United States with connecting services out of Newark and Philadelphia. In 2007, NATO named TAP Air Portugal the Best Engine/Aircraft Source of Repair for NATO's AWACS Maintenance Program. TAP Air Portugal has complete maintenance and overhaul bases in Portugal (Lisbon) and Brazil (Rio de Janeiro and Porto Alegre) and has specialised line maintenance stations in three continents: 4 in Portugal, 8 in Brazil, and 1 in Angola. It started scheduled flights to Moscow, Warsaw and Helsinki, in June 2009. After deciding to outsource its Passenger Service System in 2008, TAP migrated its reservation and inventory systems to the Altéa system managed by Amadeus. Before the migration, TAP had been using a system derived from Delta Air Lines called Tapmatic, in use since 1972. In 2010, TAP introduced two new routes to Africa: Marrakesh and Algiers, the latter was discontinued in 2017. The launch of these new routes highlighted the airline's growth strategy for Africa, an important segment in the network where the airline has continually expanded since 2001, going from 236,000 to 541,000 passengers, an increase of more than 129%. In 2011, new long range routes to both Miami and Porto Alegre were introduced. Reprivatisation , co-owner of TAP between privatisation in 2015 and renationalisation in 2020, also the founder of jetBlue, WestJet and Azul , Chairman of TAP since 2017 until March 2023 In order to obtain its three-year national bailout, Portugal was forced to sell its interests in several companies, including the state-run airline. Several international operators were drawn by the airline's strategic position, but on 18 October 2012, the Portuguese government announced a sole potential bidder for the privatised national carrier: South American consortium Synergy Aerospace, owner of Colombian airline Avianca. On 21 March 2014, the airline announced it would purchase two ATR 42-600s for subsidiary Portugália, replacing the smaller Beechcraft 1900D previously operated by PGA Express. The Portuguese government planned to sell its controlling stake in the flag carrier to one or more large investors in a relaunch of the privatisation in 2014. It intended to sell a 66% stake in the airline, with 5% of that set aside for its 7,500 staff. Among known bidders were South American businessman German Efromovich, whose 2012 bid for TAP failed to meet the initial conditions; a consortium formed by American businessman Frank Lorenzo and Portuguese entrepreneur Miguel Pais do Amaral; the American Brazilian businessman David Neeleman, founder of JetBlue in the United States and Azul in Brazil; and finally Globalia, the parent company of Air Europa. In May 2015, a pilot strike lasting over a week led to the cancellation of around 3,000 TAP Air Portugal flights. In June 2015, the Portuguese government decided to sell the TAP Air Portugal Group, owner of TAP Air Portugal, to the Atlantic Gateway consortium formed by partners David Neeleman and Humberto Pedrosa, who took control of 61% of the capital of the flag carrier. On the memorandum signed by the new owner, TAP Air Portugal had to keep Portugal as the airline's main hub for a minimum of 30 years. The consortium that secured the company's privatisation in June 2015 promised to buy 53 new Airbus aircraft for the airline; new orders included 14 wide-body A330s and 39 narrow-body A320-family aircraft. Renationalisation , TAP's CEO from June 2021 to March 2023 In October 2015, a new left-wing government sought to return majority control of the airline to the state through renationalisation, and in February 2016 signed a deal with the private consortium stating that the company was 50% owned by the Portuguese state, 45% by the Atlantic Gateway Consortium and 5% of available shares to TAP collaborators and employees. On 14 January 2016, TAP Air Portugal announced that subsidiary Portugália Airlines would be rebranded TAP Express by 27 March 2016, as part of further restructuring measures within the group. A downsizing of the carrier network also took place that month, with TAP announcing the end of long-haul flights to Panama City, Manaus and Bogotá as well as European connections to Hanover and Zagreb. TAP Air Portugal planned to promote Portugal as a tourism destination in the United States, and Lisbon as a gateway into Europe for North American travellers, and in February 2016 announced the return of New York's John F. Kennedy International and Boston's Logan International as daily non-stop destinations from Lisbon. The Boston service started on 11 June and the new JFK daily flights on 1 July, both operated with new Airbus A330-200s received in June of the same year from Azul Brazilian Airlines. These two new routes reinforced the airline's presence in the American market, along with service to Miami from Lisbon and Newark from Lisbon and Porto. Taken together, the amount of TAP Air Portugal flights to the US grew to 30 per week. TAP expanded its network in 2017, adding 10 routes, some of which were previously operated by the airline: Abidjan, Ivory Coast; Alicante and Las Palmas, Spain; Bucharest, Romania; Budapest, Hungary; Cologne and Stuttgart, Germany; Fez, Morocco; Lomé, Togo; London City Airport, United Kingdom and Toronto, Canada. In March 2017, Miguel Antunes Frasquilho, president and CEO of AICEP Portugal Global, was selected to be TAP Air Portugal's new chairman of the board. On 14 September 2017, TAP Portugal was renamed TAP Air Portugal, going back to the name used between 1979 and 2005. In 2020, amidst the COVID-19 Crisis, the European Commission approved the Portuguese government's plan to bail out the flag carrier, paving the way for the first tranche of €1.2 billion ($1.36 billion) government loan to help it through the crisis and a restructuring plan including employee downsizing and sale of aircraft. On 14 November 2022, the U.S. Department of Transportation announced historic enforcement actions against six airlines, including TAP, $126.5 million in required refunds paid and a $1.1 million penalty, 'for extreme delays in providing refunds.' The Department expects to issue additional orders assessing civil penalties for consumer protection violations this calendar year. According to it, the Portuguese government wants to conclude the sale within the first semester of 2023. The immediate previous renationalisation which currently remains was a prominent political promise from the first mandate of the current executive, within the argument that TAP was a strategic company for the country's economy and as such must be public. The renationalisation received strong criticism from the Portuguese Court of Audits which affirmed it would not be efficient and would burden taxpayers in various millions of euros. The injection of Portuguese taxpayer's money was €337.500.000,00 directly and €615,000,000.00 indirectly on debts' guarantees for the company. In October 2022 the Portuguese Court of Audits again highly criticised the taxpayers' injection of money into TAP stating in its Assessment on the General State Account for 2021 that it should have been accounted as an effective expense and not as a financial asset: 'the classification of financial assets, with no expression in actual expenditure but with a significant impact on debt, which essentially seek to pursue social and public policy objectives and are not intended to produce a financial return'. Thus considering it an unprofitable public investment, with sovereign debt risk association for the State and consequently menacing taxpayers' legitimate interests. On 6 March 2023, the Portuguese government fired the airline's Chief Executive Officer (CEO) and Chairman after a damaging report from the Portuguese General Inspectorate of Finances. On 28 February 2025, during French President Emmanuel Macron's visit to Portugal, Air France-KLM announced that it will bid for a 49% stake in TAP. Lufthansa and IAG are also bidding. Lufthansa confirmed its participation on 20 November. By 2 April 2026, the deadline for intital bids, Air France-KLM and Lufthansa submitted bids while IAG withdrew from the process. ==Corporate affairs and identity==
Corporate affairs and identity
Business trends The key trends for TAP Air Portugal incl. TAP Express are (as of the financial year ending December 31, 2023): Headquarters TAP has its head office in Building 25 on the grounds of Humberto Delgado Airport in Santa Maria dos Olivais, Lisbon. Subsidiaries TAP Air Portugal's subsidiaries are: • TAP Express (100%) • Groundforce Portugal (49.9%) • TAP Maintenance and Engineering (100%) • TAP Maintenance and Engineering Brasil (90%) • TAP Tours (100%) • TAP Serviços (100%) • CateringPOR (51%) • Megasis (100%) • UCS (100%) Until the end of 2016, TAP Air Portugal had a 51% stake in Lojas Francas de Portugal (LFP), a retail joint-venture created in 1995 between the flag carrier and Dufry. LFP is present in Lisbon, Porto, Faro, Madeira and Azores, with over 30 stores, and is also present on board of TAP Air Portugal with its "On Air" shopping magazine. Its stake in the company was sold to Vinci, the owner of ANA Aeroportos de Portugal. TAP Cargo TAP Cargo is the freight branch of TAP Air Portugal. It does not operate its own cargo aircraft, but sells freight capacity aboard TAP's passenger flights and also maintains five scheduled all-cargo routes utilising other airlines: • London Heathrow Airport operated by European Air Transport with a Boeing 757Frankfurt Airport operated by MNG Airlines with an Airbus A300Cologne Bonn Airport operated by MNG Airlines with an Airbus A300Brussels Airport operated by Royal Jordanian with an Airbus A310Dakar Airport TAP Cargo also operates Lisbon-Luanda all-cargo non-regular flights, in an Avient Aviation DC-10F, a Girjet 747-200F, and other leased aircraft. Branding and identity Beginning on 28 February 2011 TAP began airing its "TAP With Arms Wide Open" (TAP de Braços Abertos) campaign, featuring its new slogan. Three singers, the Brazilian singer Roberta de Sá, the Portuguese singer Mariza, and the Angolan singer Paulo Flores starred in a music video with the song "Arms Wide Open". The music video featured TAP employees. The inclusion of the three singers was intended to highlight the proximity between peoples in the Lusophone countries. It also saw the name change from TAP Air Portugal, introduced in the 1970s, to TAP Portugal. On 14 September 2017, TAP returned to its previous name. The first logo dates back to 1945 when the airline was founded. It consisted of a blue wing with the acronym TAP written to its left. The collection on display recounts the history of military and civil aviation in Portugal. Visitors can see 40 aircraft, including a TAP Douglas DC-3, simulators, engines, and other exhibits. A panel of photographs in the main hangar tells the story of 100 years of aviation in Portugal. == Awards ==
Awards
In 2007, TAP Air Portugal was awarded by NATO as the Best Engine/Aircraft Source of Repair for the NATO AWACS Maintenance Program and has been distinguished with the highest maintenance and overhaul practice awards from Airbus Industries in 1996, 2000, 2003, and 2005, being certified for full aircraft, engine and component maintenance and overhaul by the FAA, EASA, and several other important certification entities and aircraft manufacturers (Airbus, Boeing, and Embraer). In 2010, TAP Air Portugal was awarded the "World's Best Airline Award" by British Condé Nast Traveler magazine, after being rated for its excellence in previous years, and was rated as the "Best Airline to South America" by the World Travel Awards in 2009 and 2010, with nominations for "Europe's Leading Airline" and "Europe's Leading Business Class" in 2007, 2009 and 2010. TAP Air Portugal has also consistently achieved high ranks and various awards from specializ]sed air travel publications such as Skytrax and Publituris due to the company's excellence in service and performance. In recent years, TAP Air Portugal has been consecutively elected World's Leading Airline to Africa and South America by the World Travel Awards (WTA), considered the "Oscars" of the world travel industry. In the December 2017/January 2018 edition of the magazine Monocles Travel Top 50, an annual list, selected by the magazine's editors, awarded Portugal's TAP airline the accolade of "most handsome crew". == Destinations ==
Destinations
As of June 2017, TAP Air Portugal serves 87 TAP Air Portugal is the leading European airline flying to Brazil, offering more destinations from its hub in Lisbon than any other European airline. Many Europeans transit through Portugal to fly to Brazil due to a large number of airport slots TAP holds in the South American country. Codeshare agreements TAP Air Portugal has codeshare agreements with the following airlines: • Aegean AirlinesairBalticAir CanadaAir ChinaAir IndiaAll Nippon AirwaysAustrian AirlinesAzores AirlinesAzul Brazilian AirlinesBeijing Capital AirlinesBrussels AirlinesCroatia AirlinesEgyptairEl AlEmiratesEthiopian AirlinesEtihad AirwaysFinnairGol Transportes AéreosIcelandairITA AirwaysJetBlueLATAM BrasilLAM Mozambique AirlinesLOT Polish AirlinesLufthansaLuxairNordicaS7 AirlinesSingapore AirlinesSouth African AirwaysSwiss International Air LinesThai Airways InternationalTurkish AirlinesUnited Airlines ==Fleet==
Fleet
Current fleet , TAP Air Portugal operates an all-Airbus fleet composed of the following aircraft: Fleet development TAP Air Portugal became the launch customer of the Airbus A330neo in November 2018 when the airframer delivered to the airline the first aircraft of the type, on lease from Avolon. Historic fleet Before its current fleet, TAP Air Portugal had operated the following aircraft types: ==Services==
Services
Lounges TAP Air Portugal offers two different lounges at Lisbon Airport, the TAP Premium Lounge, available for Victoria Gold Winners, Star Alliance Gold members and passengers flying on business class on Star Alliance flights, while Victoria Silver Winners only have access to the Blue Lounge, contracted with the handling subsidiary Groundforce. Cabins interior mock-up The aircraft are divided into a two-class cabin: business class (branded as tap|executive) and economy classes (tap|plus, tap|classic, tap|basic and tap|discount). TAP Air Portugal does not offer first-class services. On the medium-haul fleet of Airbus A319, Airbus A320 and Airbus A321 aircraft, both cabins have been retrofitted with new leather seats. The executive class offers better privacy than economy class, and more meal options. On the long-haul fleet of Airbus A330, A330neo and A321LR aircraft, the cabin is divided into a two-class layout. The economy class of the new Airbus A330s, A330neos and A321LRs are equipped with modern individual LCDs with a touchscreen and a complete IFE. The entire fleet of Airbus A340 economy class was refurbished during 2013, adding a new seat design and a new in-flight entertainment system. In business class, seats are capable of turning into lie-flat beds. New Airbus A330 aircraft are also fitted with extra functions. TAP's in-flight magazine is named UP and is available on board, as a fully responsive website (compatible with desktops, smart phones and tablets), and as a freely downloadable application for Apple's iPad. Airspace by Airbus The Portuguese airline will also be the first to take a new cabin layout called "Airspace". The design allows airlines to add more seats. Frequent-flyer program TAP Air Portugal current loyalty program is Miles & Go which replaced an earlier program called Victoria. These are programs which awards members miles based on the distance travelled, ticket fare and class of service. As part of Star Alliance, miles can be earned from Star Alliance and other eligible partners. Membership in the frequent-flier programme is free. The Miles&Go Programme is divided into three tiers: • The basic tier, with no mileage requirements. • TAP Miles&Go Silver (Star Alliance Silver), with a requirement of 30,000 Status Miles or 25 segments flown within one year. • TAP Miles&Go Gold (Star Alliance Gold), with a requirement of 70,000 Status Miles or 50 segments flown within one year. The programme does have a feature whereby some of the miles can be converted from regular award miles. ==Accidents and incidents==
Accidents and incidents
According to the JACDEC Airliner Safety Report released in January 2021 TAP ranks 22nd on the list of 100 largest airlines measured by their revenue passenger performance in RPK's. • On 27 January 1948, a Douglas C-47A-50-DL (DC-3) (registered as CS-TDB) was conducting a training flight over Lisbon in adverse weather when the plane lost control and crashed in Monte da Caparica. All 3 people on board were killed. • TAP Air Portugal Flight 425: the crash of Flight 425 at Madeira Airport on 19 November 1977 remains TAP's deadliest accident. Flight 425 was flying to Madeira Airport from Brussels via Lisbon. The Boeing 727 crashed while landing on runway 24 in heavy rain. Before the crash, the pilot had made two unsuccessful attempts to land and had decided to make one more attempt. The plane touched down too late and overran the runway which was, at the time, only long. The plane crashed onto a beach at the end of the runway, splitting into two pieces and bursting into flames. Of the 164 people aboard, 131 were killed and 33 survived. It is the second-deadliest airplane accident in Portugal (after Independent Air Flight 1851). The crash prompted officials to explore ways of extending the short runway on Madeira. Because of the height of the runway relative to the beach below, an extension was deemed very difficult and too expensive to perform at the time. A extension was built between 1983 and 1986. In 2000, the runway was extended to a length of and made capable of handling wide-body commercial jets, such as the Boeing 747 and Airbus A340. • TAP Air Portugal Flight 1492: On 2 September 2022, engine 2 of Flight 1492, an Airbus A320-251N, struck a motorcycle that crossed the runway at Ahmed Sékou Touré International Airport in Conakry, Guinea, during the plane's landing roll. Both riders on the motorcycle were killed, however everyone on board the plane was unharmed. Engine 2 of the plane was damaged from the collision. ==References==
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