hardware at
Xizhi Station express train with seat reservations (Car 6 Seat 15), issued by the AFC system . fare validators. TR's tickets were printed on traditional
Edmondson presses until Japan's
NEC supplied a
computerized ticketing and reservation system in the late 1980s. Almost all stations are divided into
paid (platform) and unpaid (waiting room) areas. Normally, ticket examiners govern platform access, checking and punching tickets as passengers enter.
Conductors perform onboard ticket checks near peak load points or every ~100 miles, verifying that passengers hold train-class appropriate tickets, and dispense step-up and zone extension fares from portable ticket printers. Examiners also control access to unpaid areas at destinations, ensuring all passengers paid full distance-based fares. Used tickets are collected and not returned to passengers unless cancelled by stamps (similar to postmarks). Those arriving without appropriate tickets (i.e. requiring "fare adjustments") are assessed 50%
penalties, giving passengers incentives to find conductors on board to purchase step-up fares. Tickets are validated at origin, destination, and sometimes en route;
evasion thus would require elaborate two-ticket schemes or exiting from paid area without going through
fare control. Fare evasion rates are thought to be low.
Proof-of-payment methods are not used.
Fare structure TR's passenger fares are highly regulated and strictly distance/train-class based (short trips <6.3 miles require 34~73 cents minimum fare.) Express fares are 11.7 cents (per passenger-mile); locals are 5.5 cents. Within Taipei municipal zone, single trips are 58 cents regardless of distance/class. Unlike HSR, no time- or demand-based off-peak discounts are offered. Periodic (limited-ride) commutation tickets and multi-ride carnets are available. Fares are generally competitive with private commuter and intercity buses. Express trains operate with higher
load factors and are more profitable.
Fare validation Fare validation requires substantial infrastructure (paid/unpaid areas), labour-intensive
manual ticket examinations, and consequent speed-accuracy trade-offs. During the 2000s, TR incrementally replaced older thermal ticket printers with
automated fare collection (AFC) devices using magnetic-backed stock. Busy stations have faregates to speed up validation. Tickets can be inserted in any orientation. Gates align, check, and mechanically punch tickets prior to opening. Validations are fast and can be "
pipelined" or "stacked" (i.e. following passenger can insert ticket while previous passenger is proceeding through the gate). Passenger counting sensors quickly close gates when as many passengers entered as valid tickets processed. When exiting, faregates collect and cancel single trip tickets. However, many locations still use heat-sensitive tickets without ATC, requiring one ticket examiner per fare control. Examiners punch and collect non-magnetic tickets, provide customer information and assistance, troubleshoot AFC malfunctions (e.g. mutilated tickets), and return cancelled (stamped) tickets to passengers requiring proof-of-travel for expense claims. TR volunteers (with yellow vest) staff some gates. Volunteers, like America's
auxiliary police and volunteer firefighters, include carefully selected and specifically trained members of the public, and retired industry personnel. They assist passengers, sometimes exercising Japanese or English language skills, and report turnstile jumpers and AFC malfunctions to employees. Station management has considerable latitude in determining work scope of volunteers.
Ticketing processes Most TR stations feature staffed ticket offices, supplemented by
ticket vending machines (TVMs) at busy locations. Unreserved single or day-return tickets must be purchased on the day of travel (to prevent ticket reuse), leading to ticket queues at peak commuter periods. Passengers purchasing advance tickets can delay entire queues, causing imminent train departures to be missed. To maximize passenger throughput, separate ticket windows provide train information, today's tickets, and advance or commutation tickets. Some daily ticket windows only accept cash, further decreasing transaction times. Ticket windows at busy stations can be dynamically switched between different functions, minimizing daily ticket queues.
Fare vending machines Early machines designed primarily for commuters are essentially receipt printers, accepting only coins (no bills) and prepaid magnetic
TransitChek-like cards – not credit cards. Passengers must first insert coins (amount deposited is displayed), then press numerous lighted buttons sequentially to specify traveller count, train class, single/return/concessionary, and destination. Buttons light up only when adequate coins are inserted. TVMs sell only unreserved single/round-trips to local destinations (<50 miles) from the current station. Earlier button presses constrain subsequent choices: destinations for which insufficient fares were paid (in selected train class) do not activate and have no effect. This machine's target audience is regular travellers who already know required fares. Passenger experiences for first-time customers can be confusing, but once customers learn this TVM, unreserved day ticket transactions are processed much faster than on typical full-feature machines. Machines need only electricity (not network connections) and staff to replace ticket stock, remove coins, and clear jams. Like
soda machines, they are robust, self-contained, and have been deployed to remote locations. Long distance TVMs selling advance-purchase, reserved-seating, and prepaid internet/phone tickets were developed later. These more complex machines, functionally similar to Amtrak's
Quik-Trak, are available at principal West coast stations.
Contactless Smartcard fare payment TRTC pioneered transitcards in 2000 via affiliate Taipei Smart Card Corporation, which performs backoffice functions for TRTC, Taipei's
Taipei Joint Bus System (market-sharing conference) group of bus companies, and other EasyCard merchants. In 2008, TRTC assisted TR in implementing entry-exit smartcard fare collection for local travel within Taipei's metropolitan zone (Keelung-
Zhongli), offering 10% discounts from regular local train fares. Smartcard holders can travel on regular local and express trains, but not Tarokos, Puyumas, sightseeing specials, nor in business class. When travelling on expresses, smartcard seats are unreserved. As expresses are often sold out, EasyCard offers de facto standee discounts. Travelers with only a smartcard entry and no reserved seat ticket boarding onto Taroko and Puyumas express trains will receive a considerable fine. All others including Chu-kuang and Tze-chiang express trains are available for smartcard entry. Origin/destination validation and existing fare control areas made smartcard implementation easier. Instead of punching tickets to enter and relinquishing tickets to exit, users tap-in and tap-out. Faregates are replaced with newer integrated designs as funding allows. In the interim, ticket collectors visually verify each transaction on low-cost stand-alone terminals, allowing rapid deployment. Smartcard development in Taiwan is currently fluid. With 13 million cards issued, readers for Mifare Classic-based EasyCard are already installed at convenience stores like
Family Mart. Legislation authorizing "Third Generation e-Purse" (stored value limit ~US$300) was passed in March 2010, allowing smartcard payments for low-value non-transportation items, like Hong Kong's Octopus Card. Three major competitors hold regional subway/bus fare collection franchises (Taipei's "Youyoka"
EasyCard, Mid-Island's
Taiwan Easy Go "TaiwanTong", and Kaohsiung's "I Pass"), and TR has active pilots with both EasyCard and TaiwanTong. Taiwan's MOTC expects to eventually integrate all electronic farecard systems nationwide.
Rail pass Besides single ticket, TR has also been offering various types of rail pass, with which travelers can ride on trains without buying single tickets. Currently, TR offers
TR Pass to travelers such that they have unlimited ride on trains within the set period. The pass has two versions - the General Pass and the Student Pass. TR first offered the Student Pass to foreign students in December 2006 in order to attract more foreign visitors. The offer was extended to local students in 2009. Finally, parallel to the Student Pass, a General Pass, which could be used by everyone, was issued in 2010, so as to replace the ineffective "Round-the Island Pass" (), which had been offered since 1998. The Round-the Island Pass had several restrictions making it unpopular. First, holders of the pass must either travel in the clockwise or anti-clockwise direction without traveling backwards. Secondly, travelers could only pick seven stops to get off and visit. Once a traveler has got off in seven stations, the pass became invalid. These restrictions were deemed too restrictive and limited the use of the pass. After the issue of TR General Pass in 2010, this pass ceased to be issued. ==Passenger information systems and signage==