South Eastern Class 365 at
Wandsworth Road in September 2001, with original cab ends. The first 16 units were fitted for use on the 750VDC lines. The first Class 365 set was delivered in November 1994 while testing commenced on 15 June 1995. Their first use in service occurred on 13 October 1996, but due to problems in obtaining a safety case, they did not enter full service with
Connex South Eastern until 16 June 1997. Before it entered service, 365513 was damaged in a shunting incident at
Chart Leacon TMD and was forwarded to
Doncaster Works in November 1996. From August 2002 until January 2003, 365502 was sublet to WAGN to provide cover after 365526 was involved in the Potters Bar accident. All sets were included in the transfer of the franchise to
West Anglia Great Northern in January 1997. The last was delivered in July 1998. As part of a project to fit driver's cab air conditioning, all units received new fronts between 2001 and 2002. In May 2002, 365526 was involved in the
Potters Bar accident and was subsequently written off. From August 2002 until January 2003, 365502 was sublet from
Connex South Eastern to provide cover. In 2004, all 16 of Connex South Eastern examples (365501 to 365516) were transferred to West Anglia Great Northern to release
Class 317s for use by
Thameslink. The remaining 40 sets passed with the franchise to
First Capital Connect during April 2006. A refurbishment program at
Ilford EMU Depot commenced in January 2014. All units passed with the
Thameslink, Southern & Great Northern franchise to
Govia Thameslink Railway in September 2014. In 2017, the Class 365 fleet were relegated to peak-hour services after the newer
Class 387s and
700s entered service. It was proposed that some would be transferred to
Great Western Railway to operate services on the
Great Western Main Line from
London Paddington to
Newbury and
Oxford, but this scheme was aborted when new Class 387s were purchased instead. Great Northern retained 21 sets to operate limited stop peak-time services between London King's Cross-Peterborough and London King's Cross-. The remaining sets were placed in store in
Ely. During June 2018, ten sets were transferred to
Abellio ScotRail to operate services from
Edinburgh to
Glasgow and
Stirling. The other nine moved from Ely to King's Heath TMD,
Northampton for further storage before moving to
Crewe in September 2018. In March 2021, it was announced that Great Northern would be withdrawing the remaining Class 365s from service in May 2021, in favour of
Class 387s transferred from
Gatwick Express. The last day of service for the Class 365s on Great Northern was on 15 May 2021.
ScotRail Class 365 at
Glasgow Queen Street in November 2018 Class 365 at
Haymarket Station In April 2018, ten Class 365s (509, 513, 517, 519, 521, 523, 525, 529, 533 and 537) were leased to
Abellio ScotRail in response to a rolling stock shortage which was caused by the delayed entry to service of the new
Class 385 EMUs and the imminent transfer of a number of
DMUs to
Arriva Rail North. In comparison with the three- and six-car DMUs previously used on the same routes by ScotRail, the eight-car Class 365 EMU sets provided an additional 17,200 seats per day, as well as having better acceleration and being cleaner. ScotRail only used the type briefly, and all units were withdrawn during March 2019 after issues with the Class 385 were resolved. These units were relocated to
Crewe where they were kept in warm store by
Rail Operations Group. ==Accidents and incidents==