in North New Brighton,
Christchurch Immediately following the earthquake, 80% of Christchurch was without power. Water and wastewater services were disrupted throughout the city, with authorities urging residents to conserve water and collect rainwater. Prime Minister John Key confirmed that, "All
Civil Defence procedures have now been activated; the
Civil Defence bunker at parliament is in operation here in
Wellington." On 23 February the Minister of Civil Defence,
John Carter declared the situation a
state of national emergency, only the second time that New Zealand had declared a national civil defence emergency; the first occasion was the
1951 waterfront dispute. The
New Zealand Red Cross launched an appeal to raise funds to help victims. A full
response management structure was put in place within minutes of the quake, with the Christchurch City Council's alternate Emergency Operations Centre re-established in the
City Art Gallery and the regional Canterbury CDEM Group Emergency Coordination Centre (ECC) activated in its post-earthquake operational facility adjacent to the Canterbury Regional Council offices. Within two hours of the quake national co-ordination was operating from the
National Crisis Management Centre located in the basement of the
Beehive in Wellington. Meanwhile, the Canterbury CDEM Group ECC had relocated to the fully operational University of Canterbury Innovation (UCi3) building to the West of the city, when the Copthorne Hotel adjacent to the Regional Council offices threatened to fall onto the offices and ECC. Once the composite Christchurch Coordination Centre was established on 23 February the CDEM Group Controllers and ECC personnel relocated to the City Art Gallery to supplement the management personnel available to the National Controller. As per the protocols of New Zealand's
Coordinated Incident Management System, the Civil Defence Emergency Management Act, and the National Civil Defence Emergency Management Plan and Guide,
Civil Defence Emergency Management became lead agency—with the Director of the Ministry of Civil Defence & Emergency Management John Hamilton as
National Controller. CDEM were supported by local authorities, New Zealand Police, Fire Service, Defence Force and many other agencies and organisations.
Gerry Brownlee, a
Cabinet Minister, had his regular portfolios distributed amongst other cabinet ministers so that he could focus solely on earthquake recovery.
Establishment of Red Zone A
Central City Red Zone was established on the day of the earthquake as a public exclusion zone in central Christchurch. Both COGIC, French Civil Protection and the American
USGS requested the activation of the
International Charter on Space and Major Disasters on the behalf of
MCDEM New Zealand, thus readily providing satellite imagery for aid and rescue services.
Police Christchurch Police were supplemented by staff and resources from around the country, along with a 323-strong contingent of Australian Police, who were sworn in as New Zealand Police on their arrival, bringing the total number of officers in the city to 1200. Many of them received standing ovations from appreciative locals as they walked through
Christchurch Airport upon arrival. Alongside regular duties, the police provided security cordons, organised evacuations, supported search and rescue teams, missing persons and family liaison, and organised media briefings and tours of the affected areas. They also provided forensic analysis and evidence gathering at fatalities and Disaster Victim Identification (DVI) teams, working closely with pathologists, forensic dentists and scientists, and the
coroner at the emergency mortuary established at
Burnham Military Camp. Taiwan and Israel.
Search and rescue The
New Zealand Fire Service coordinated search and rescue, with support from the
Urban Search and Rescue (USAR) teams from New Zealand, Australia, United Kingdom, United States, Japan, Taiwan, China and Singapore, totalling 150 personnel from New Zealand and 429 from overseas. They also responded to fires, serious structural damage reports, and landslides working with structural engineers, seismologists and geologists, as well as construction workers, crane and digger operators and demolition experts. NSW Task Force 1, a team of 72
urban search and rescue specialists from
New South Wales, Australia, was sent to Christchurch on two
RAAF C-130J Hercules, arriving 12 hours after the quake. A second team of 70 from Queensland, Queensland Task Force 1, (including three
sniffer dogs), was sent the following day on board a
RAAF C-17. A team of 55
Disaster Assistance and Rescue Team members from the
Singapore Civil Defence Force were sent. Japan sent 70 search-and-rescue personnel including specialists from the coastguard, police and fire fighting service, as well as three sniffer dogs. The team left New Zealand earlier than planned due to the
9.0 earthquake which struck Japan on 11 March 2011. The United Kingdom sent a 53 strong search and rescue team including nine Welsh firefighters who had assisted the rescue effort during the 2010 Haiti earthquake. Taiwan sent a 22-member team from the
National Fire Agency, along with two tons of specialist search and rescue equipment. China sent a 10-member specialist rescue team.
Defence forces The
New Zealand Defence Force—staging their largest-ever operation on New Zealand soil— provided logistics, equipment, transport, airbridges, evacuations, supply and equipment shipments, survey of the Port and harbour, and support to the agencies, including meals; they assisted the Police with security, and provided humanitarian aid particularly to Lyttelton, which was isolated from the city in the first days. Over 1400 Army, Navy and Air Force personnel were involved, and
Territorials (Army Reserve) were called up. They were supplemented by 116 soldiers from the
Singapore Army, in Christchurch for a training exercise at the time of the earthquake, who assisted in the cordon of the city. provided aid to Lyttelton residents isolated by the quake. The
Royal New Zealand Air Force provided an
air bridge between Christchurch and Wellington using two
Boeing 757 and three
C-130 Hercules, and bringing in emergency crews and equipment and evacuating North Island residents and tourists out of Christchurch. One
P-3 Orion was deployed in the initial stages of the disaster to provide images and photographs of the city. Three
RNZAF Bell UH-1H Iroquois helicopters were also used to transport Police, VIP's and aid to locations around Christchurch. Three RNZAF
Beechcraft Super King Air aircraft were also used to evacuate people from Christchurch. The crew of the Navy ship
Canterbury, in Lyttelton harbour at the time of the earthquake, provided meals for 1,000 people left homeless in that town, and accommodation for a small number of locals. The Royal Australian Air Force also assisted with air lifts. On one of their journeys, an RAAF Hercules sustained minor damage in an aftershock. The army also operated desalination plants to provide water to the eastern suburbs.
Medical services The emergency department of
Christchurch Hospital treated 231 patients within one hour of the earthquake. The department responded to the situation by activating their
crisis plan, forming 20 trauma teams. After a downturn in demand, a second wave of patients started arriving, many with much more severe injuries. Staff were grateful that they did not have to employ
triage, but were able to deal with all patients. A field hospital providing 75 beds was set up in the badly affected eastern suburbs on 24 February. Australia's foreign minister
Kevin Rudd told
Sky News that New Zealand's
Foreign Affairs Minister Murray McCully had asked for further help from Australia. He said Australia would send counsellors over and a disaster medical assistance team comprising 23 emergency and surgical personnel.
Humanitarian and welfare services Humanitarian support and welfare were provided by various agencies, in particular the
New Zealand Red Cross and
The Salvation Army. Welfare Centres and support networks were established throughout the city. Some government departments and church groups provided grants and assistance. Some residents went several days without official contact, so neighbours were encouraged to attend to those around them. Official visitation teams were organised by Civil Defence and there were engineers or assessors from
EQC. The primarily wilderness all-volunteer search and rescue organisation, LandSAR, deployed 530 people to the city to perform welfare checks. Over the course of a week, LandSAR teams visited 67,000 premises.
Infrastructure and services The 66 kV subtransmission cables supplying Dallington and New Brighton zone substations from
Transpower's Bromley substation were damaged beyond repair, which necessitated the erection of temporary 66
kV overhead lines from Bromley to Dallington and Bromley to New Brighton to get power into the eastern suburbs. Power had been restored to 82% of households within five days, and to 95% within two weeks. Electricity distribution operator
Orion later stated the power outages caused by the earthquake added to 3261
SAIDI minutes, or equivalent to the entire city being without power for 54 hours and 21 minutes. ==Response==