The passenger service is provided by
Great Western Railway. Trains on the branch run between Greenford and
West Ealing, except for one service from
Paddington at the start of the day, and to Paddington at the end of the day. There was a
parliamentary service operated by
Chiltern Railways from 10 December 2018 that, on weekdays, started from
South Ruislip and ran non-stop along the line to West Ealing, before returning to
West Ruislip. It previously operated to
High Wycombe, but was later curtailed. It then became unidirectional from West Ealing to West Ruislip, running once a week on Wednesday mornings. It was then replaced by a bus service operated by
Metroline in 2022. All services are operated with two-car
Class 165 Turbo diesel trains, alongside one
Class 230 battery-electric unit on Saturdays. There is no Sunday service.
Introduction of battery-powered rolling stock In February 2022,
GWR announced plans to test fast-charge battery technology on the route. As electrification on the route was low-priority, the only realistic alternative option to replace diesel-powered rolling stock was with battery power. The test will see the existing
Class 165 units replaced by battery-electric multiple unit trains produced by
Vivarail, with the company's fast-charge equipment installed in the bay platform at West Ealing. This will entail the installation of a
conductor rail that becomes live only when a train is above it. This is then used to charge the
lithium-ion batteries on the train, a process that would take about ten minutes. In March 2024, following delivery of unit 230001 to
GWR, trial running began of the new battery-powered train and fast-charge technology on the line. The trials demonstrated a charging time of 3½ minutes at West Ealing, using a bank of batteries installed adjacent to the platform, which charge continuously at a lower current, removing the need for expensive upgrades to the local supply network. GWR aim to build mileage on the technology to consider its introduction on other branch lines, such as the
Windsor branch line, the
Marlow branch line and the
Henley branch line. After over a year of operation, the trial was deemed a success, with a total cost of ownership per mile of £2.50 comparing very favourably against
diesel and
overhead catenary. Unit 230001 began passenger operations on the branch line on 31 January 2026, and is used for passenger services on Saturdays, alongside the 165 DMUs. ==Passenger volume==